Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: PC no longer reading and playing DVD's in Windows Media Player

12 Jun 2018   #1

Windows 8.1 Pro 64bit
PC no longer reading and playing DVD's in Windows Media Player

Hi, all my mom gave me her laptop and asked me if I could help her fix an issue on her Windows 7 laptop with playing DVD's on Windows Media Player, I looked on Windows Explorer and its not even reading the DVD's, I have tried just about everything to fix this issue, I tried resetting the laptop back to factory settings and it still did nothing, I am beginning to think that the CD/DVD drive might need replaced, anybody have any advice, please and thanks in advance

My System SpecsSystem Spec
12 Jun 2018   #2
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3

Hi spellmas1995, welcome to Seven Forum,

It does sound like the CD/DVD drive might need replacing, especially if you have already reset the OS back to factory settings because that should install/load the necessary CD/DVD drivers automatically.
Before you replace the CD/DVD drive though, do you have [or know someone who does] an external CD/DVD drive that you could try first?

I hope this helps!
My System SpecsSystem Spec
12 Jun 2018   #3

Windows 7 Ultimate 32-bit, Linux Mint 19.0 Xfce 64-bit

I think the problem is your CD/DVD drive itself. You didn't mention how old the laptop is, so I can't give you some accurate prediction. I will just add that CD/DVD drives are getting broken faster than any other component of the machine. It's not really that the CD/DVD drive isn't working, but maybe the lens need cleaning. Most of the times that's why CD/DVD drives doesn't read discs.
My System SpecsSystem Spec


 PC no longer reading and playing DVD's in Windows Media Player

Thread Tools

Similar help and support threads
Thread Forum
Windows Media Player mp3's not playing more than one in row
Hi, I have a new problem arise recently. WMP has stopped playing multiple mp3s. version? uh, it says = 12.0.7601.19148 (2009) Usually, highlight a list, rtrn or click play and all plays . Now, however, first song plays fine, but WMP crashes whenever it tries to transition from first to...
Music, Pictures & Video
Windows Media player no longer streaming
Hi, I had windows media player set up to be able to stream content(e.g. videos, music, picture etc) from my PC to my T-box. I havnt use this feature in a while and I went to use it last night but my tbox can not pick up my PC. When I go to windows media setting I go: Stream > Turn on media...
Music, Pictures & Video
VLC and windows media player getting stuck while playing mp3 and avi's
Hi, I am using Windows 7 32 bit ultimate edition and I am facing an issue quite a long. That is while playing video files mostly avi's I have tried is getting stuck and stopped playing.After couple of seconds it is automatically resumed.This problem is there with both vlc and windows media...
Sound & Audio
Windows Media Player is playing slow.
My windows media player is playing very slow. The audio and video are not in sync for most videos. It takes forever for the video to skip during the short videos. This problem started about a month ago. My Norton virus protection stated that the player is using 65% CPU. I don't have a lot of...
Music, Pictures & Video
Windows media player no longer works
Hi, Any time i try to open windows media player, it freezes. If i open a movie, the movie will start, and play, but the entire player is frozen. cant drag it anywhere, pause, or click on anything. Once this has happened, the computer will no longer be able to restart and/or shutdown by itself....
Music, Pictures & Video

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:02.
Twitter Facebook Google+