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Windows 7: USB 3.0 Driver Issues

17 Aug 2018   #1

Windows 7 Home Premium 64-bit
USB 3.0 Driver Issues

I am having an issue with the USB 3.0 ports on my Samsung Laptop (NP900x4c)

The ports work fine in BIOS. So, I am sure it's not a hardware issue

I've tried installing the USB 3.0 drivers that Samsung provides, but the install keeps failing. I get an error that says; Error 2739. Could not access the JavaScript run time for custom action.

I may have previously installed an incorrect Chipset driver that cause the problem, but I am not 100% sure. I'm at my wits end trying to resolve this. Any steps to resolve this would be helpful.

Thank You.

Note: Here is what my current device manager looks like;

Attached Thumbnails
USB 3.0 Driver Issues-devicemanager.png  
My System SpecsSystem Spec
17 Aug 2018   #2

Windows 7 Home Premium 64-bit


For those who are having this problem...

Disabling driver signing enforcement will solve the problem.

For those that don't know how to do this...

1. just start up your computer while tapping F8.
2. Safe mode options will come up.
3. You will see an option for "Disable Driver Signature Enforcement"
My System SpecsSystem Spec
17 Aug 2018   #3

Windows 7 Professional 64bit

Thanks for passing that on Louie.

Most appreciated.
My System SpecsSystem Spec

04 Sep 2018   #4

Windows 7 Home Premium 64-bit

The problem is that every-time I restart my computer, "Driver Signature Enforcement" in re-enabled and my USB 3.0 ports stop working again. This is so freaking annoying.
My System SpecsSystem Spec
05 Sep 2018   #5

Windows 7 Home Premium 64-bit

Anyone have any advice on how to fix this?

I tried re-installing the drivers from Samsung's website, but it doesn't resolve the problem.
My System SpecsSystem Spec
4 Weeks Ago   #6

Windows 7 SP1 Home Premium 64bit [x64]

your Samsung laptop uses Renesas Electronics USB 3.0 driver.
I need the hardware ID number of the Renesas Electronics USB 3.0 controller device so I may find a compatible driver for Win7. use this link on how to find the hardware ID number of a device in Device Manager.

also be sure to be running Windows 7 with Service Pack 1 and the KB3071756 and KB3033929 security updates are installed. some newer drivers require certain Win7 SP1 updates for them to work correctly

Edit 9/18: try all the solutions from this Tom's Hardware forum thread.
And download v3.0.23 of the Renesas USB 3.0 drivers from here as they are no longer available from the Renesas web site.
My System SpecsSystem Spec

 USB 3.0 Driver Issues

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