Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: USB ports still dead after doing linked tutorial & driver updates

1 Week Ago   #21
Vineet Garg

Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
 
 

Quote   Quote: Originally Posted by AdgeTimick View Post
Hi Vineet,

I'm about to start doing file transfers to the external HDD, but I wanted to ask one thing first. What do you mean by "Any problems with snaps?"? Did I miss something in the instructions? I'm just not sure what you mean by the word "snaps" here. I initially thought you meant using the screenshot/snipping tool to take a "snapshot" of my screen, but now I'm not sure. Please let me know when you have a chance. Thank you.
The all I said was : wherever you have any doubts/erros/problems using CD Boot Media, get me the snaps with the description.


My System SpecsSystem Spec
.
1 Week Ago   #22
AdgeTimick

Windows 7 Home Professional 64-bit SP1
 
 

Vineet,

Ran into a few problems when copying files from my internal HDD to my external HDD. Some files required administrator permission to be copied (which is strange because I am an administrator on my laptop), so the copying of those files failed. I'll upload a snapshot shortly showing the exact message. I have run into a similar problem before with having to change user permissions on files to copy or delete them, but in other situations.

Also, the CD took about 5 minutes to boot into. Is that common?

Thanks.

EDIT 1: I am unable to find the screenshot I took now that I have booted back into Windows 7 normally. I will try to replicate the problem and save a new screenshot.

EDIT 2: I also ran into some problems copying files with longer filenames while using the Windows boot CD media. I usually get around this issue by using the "xcopy" command in Command Prompt, since I know Windows restricts the length of filename paths to a certain number of characters. Is using xcopy okay for copying over to my external USB drive when I boot into the Windows CD media?

EDIT 3: Noticed that I have 322 temp files in my iTunes music folder that are taking up roughly 65GB on my hard drive. They are called "iT ###.tmp", with the ### representing 1 through 321, and the 322 file has no number. I have no idea what these files are, but I'm going to do a little research to see if they're necessary. Are you familiar with what these files might be?
My System SpecsSystem Spec
1 Week Ago   #23
Vineet Garg

Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
 
 

Hi,

1. Some files required administrator permission to be copied (which is strange because I am an administrator on my laptop)
I see that problem is because while using CD boot media, you are not logged in that administrator account. That is only why we had to navigate to C:\Users\xyz.
When booted into the CD, just see that Desktop & compare it with C:\Users\xyz\desktop & you should be able to understand.
The one way may be : When you are booted into CD, try to login into that particular administrator a/c if possible!
The other way may be to boot into the normal win 7, make a folder directly in the C:\ & transfer all those files to that folder. Then boot into the CD & simply copy those files from that folder & transfer to the external hard disk.
I always suggested to copy & transfer the files of your personal interest only & not the system files.

2. Also, the CD took about 5 minutes to boot into
It does not sound very good but can't say. I don't have a working CD/DVD drive. If it works well after boot, its done.

3. Where you saved the snap shot, that matters. Put it to the C:\
( This question again refers to the point 1. above! )

4. I also ran into some problems copying files with longer filenames while using the Windows boot CD media. I usually get around this issue by using the "xcopy" command in Command Prompt, since I know Windows restricts the length of filename paths to a certain number of characters. Is using xcopy okay for copying over to my external USB drive when I boot into the Windows CD media?
That's a good input for me. Copy some files without deleting & get your truth.
Everybody has to keep on experimenting.

5. Good job done. You are growing. Temporary files are put by apps/OS to keep raw things ready to be used while doing something. Normally, It is safe to delete temporary files older than 24 hours. Delete all of them.

Your this input makes me feel that you should use cCleaner as well . it should come handy. I would guide you about that. It has to be run from normal win 7 boot.
(a) Download this portable cCleaner :
ccsetup550.zip - Google Drive
(b) Extract it to a folder
(c) Launch CCleaner64.exe
(d) It opens Cleaner section. Click Analyze, analise the results & Click Run Cleaner when you are sure that you want to remove all that!

At this level I would like you to explore only Cleaner section. Explore the selected & unselected items on left & make your own selections with this tutorial : CCleaner.com - Cleaning Your PC
Don't make any changes in the settings, Just explore the 'Cleaner' section & focus only on deciding on left pane what item you would like to tick or untick to scan & remove.

(e) The other section to explore would be Tools > Disk Analizer. Make different selections to understand what is taking space on your C:

Never use any registry editors/cleaners & so called pc optimizers whether paid or unpaid!

EDIT : (A) I forgot to mention that eject CD from the CD/DVD drive when not in use. Every time you want to boot into it insert it from within normal windows 7, restart & boot into it.
(B) I am looking for a linux rescue media that will not go into the 'administrator' thing & would just explore internal hard disk as a disk only.
(C) That rescue media will also have a File Manager who would not care for long file names & just copy them.

Keep on experimenting safely! Are you easy ?

Let us know.

Thanks & Regards. ...
My System SpecsSystem Spec
.

1 Week Ago   #24
Vineet Garg

Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
 
 

Hi,
We would try out Lucid Puppy Linux CD boot media. Its a small Linux OS. It seems it can change file permissions as well if needed. I think it will solve all the problems.

Notes :
(A) It looks sluggish at times. I assume it does more things in back ground. Let it always settle down before going into next steps.
(B) It takes some time to boot into it & Shut Down as well.
(C) Everything there works in a single click instead of double clicks as in Windows OS.
(D) You would mostly need to take care of size to recognize any Disk/Partition.
(E) Before transferring all the files, first test it out on/for some files

1.Download Link : http://distro.ibiblio.org/pub/linux/...pu-528.005.iso
SHA-1 : ee4a04ea96fc0f4c014b2a6a91d0dd6e17524683
Size: around 135 mb
2.Burn to a CD with CDBurnerXP .
3.Just boot into the media & let it stabilize with external disk already connected to USB 2.0 port.
4.It automatically gives a little & then a big window to configure personal settings. We need not do there anything. Just close the window.
5.Now we would navigate & launch 'Pmount' : 'Menu' in the left bottom > Filesystem > Pmount mount/unmount drives.
6. Recognize & select partitions to mount by looking at there sizes.
Internal drive partitions will be listed under 'drive' & external hard disk under 'USB drive'

Don't mount the CD we are booting from!

Only mount C: partition ( 680 GB ) from/on the Internal drive. Don't touch the other partitions from internal disk!

7. Once the selected partitions mounted, they will show over 'Menu' with green indicator/lights.
8. Open the required mounted partitions by single click & let the window load the items every time.
9. You would probably find most of the files in 'C:\Users\..'
10. You can copy, drag & drop,etc. from one window to other.
11. Once files were transferred. Close all the windows, unmount all the Partitions/Drives & select ''Menu > Shut Down > Power Off PC''

Let us know.

Thanks & Regards. ...
My System SpecsSystem Spec
4 Days Ago   #25
AdgeTimick

Windows 7 Home Professional 64-bit SP1
 
 
some space freed up

Hi Vineet,

So far, I have only used the Windows 7 boot CD and xcopy via the Command Prompt, which seems to work pretty well in copying everything without many of the previously mentioned issues. I did notice that a maybe five out of 113,858 files that I copied from one folder source on the internal HDD were not copied over to the external drive, but there's no way I'll figure out which five files those were.

The Lucid Puppy Linux boot media sounds a little slow and possibly confusing since I have never used Linux before, so I've yet to try it. I have so far freed up 185 GB of the 683 GB available on my internal HDD, which is about 27%. I'll keep looking for files and directories to delete to try to get closer to that 40% number, but I'm a little hesitant to delete what is taking up the majority of the space, which is photographs and music backups. Please let me know if we can proceed as is or if you need me to continue making space on the internal HDD.

Thank you.
My System SpecsSystem Spec
1 Day Ago   #26
Vineet Garg

Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
 
 

Hi AdgeTimick,
Sorry for the delay.
Good Job done, that space is good enough!
But....
1. Apart from making space on the drive, I also wanted that you copy all your personal interest files to the external hard disk, in case you lose them on internal hard disk. Personal interest files normally include : Photos, Images, Videos, Downloads, Documents,etc. You will always know what they are & how to use them. It won't be needed to know how to use them.
It seems you are copying just each & everything, that was not on my mind. It seems you are copying system files as well but, that are not personal interest files, they are of system interest, needed by the system to run the system properly.
your system is corrupted & it does not make any sense to copy those files. Even if you have copied system files, you can't use them as they are not usable for many reasons. If you try to use them again after troubleshooting, you may corrupt the OS & end badly again.
There is one more fear that in the effort to free some space, if you delete some essential files needed by the system, your system may turn totally unusable. I want to run some diagnostics before finally making a system image restore.
2. Yes, as said above, I am intending to restore a system image , made by you, prior to the USB ports problem.
You have never made a separate partition for your files on the internal hard disk & all your data rests on the C: which is system crucial. To be very clear : all the three partitions you have on your internal hard disk are system crucial.
It does not make sense nor advisable to make a non system crucial partition & shift all your personal interest files to it as of now. don't try that!
What a system image is ? A system image is different than a normal backup. A system image is an exact copy of all the system crucial partitions. So, In your case, the system image restore will change everything on your internal hard disk to the date when you made the system image. It won't care whether they are system files, installation files or the files of your personal interest! It will change everything on the internal hard disk to the date it was made on. So, please copy all your personal interest files to the external hard disk. You would lose everything to the state on the date.
It doesn't make any sense to copy system files at all because we are going to sacrifice those corrupted files & actually changing them with the healthy ones. That is why you will be back with the things working again. If you try to use these system files, you may revert back to the present corrupted status.

Have you copied all your personal interest files to the external hard disk ? Any confusions, doubts,queries ? Is that all clear ? can we move ahead ?

(Actually, I am expecting some queries!)

Let me know.

Thanks & Regards. ...
My System SpecsSystem Spec
1 Day Ago   #27
AdgeTimick

Windows 7 Home Professional 64-bit SP1
 
 

I have copied all my personal interest files to the external hard drive. The only system files I may have copied to the external drive were done di inadvertently when copying from within the User folder, but I know not to reuse those. I did not copy anything from the Program Files folders, the System folders, or the Windows folders. Anything I have deleted to this point was a personal file or temp files (like the many iTunes temp files I mentioned). The only confusion I had was that I didn't realize we were going to be doing the system image restore as the primary method of repairing the corrupted system, but I am okay with that. Please let me know which diagnostics you would like me to run and how to perform them. Thank you as always for your assistance.
My System SpecsSystem Spec
21 Hours Ago   #28
Vineet Garg

Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
 
 

Hi,
Sir,
I was expecting some echo from your side & I got it well in time! Actually, there are many things to do before System Image Restore. That would be the method if everything else fails to repair the corruption.

1. Apart from USB ports, everything is doing well ?

2. Preparation for Diagnostics :
(a) Before doing any diagnostics, place your laptop on a hard, smooth & flat surface. Not place it in/on lap,bed,cloth,cushion,etc.
(b) Better if you place it parallel to a working pc which is connected to the internet. That way you can google if you are not able to understand something in the middle. You won't need to abort the things in the middle.
(c) Close all the apps/windows. Then exclusively run diagnostics & follow the Onscreen instructions carefully.
(d) Don't do diagnostics one after other & give your system rest in the middle.
(e) Diagnostics will/may give you report, suggestions & steps. Proceed only if you understand. If you don't understand something, just stop the things properly. There is never an alarming situation & always options are there to come back or stop the process.
(f) Additionally, be ready with the paper & pen. I can't use this diagnostics on my pc & I solely depend on you for the information.

3. Diagnostics :
(a) If your Laptop came pre installed by dell , there would be some dell utilities installed already. Those will be having some diagnostics tools. Use them before anything else.
(b) Your laptop's exact model name is ' Dell Inspiron 15R N5110', isn't it ? If yes, then use this official diagnostics support page for your system.
Access Denied

4. What I expect :
(a) Run 'Quick Test :10 minutes' : Follow the onscreen instructions.
After finishing that, check whether the things changed. Give it some rest & again check.
Then make a Restart. When the things are settled, again check whether the things are changed.
(d) After some rest, Run 'Full Test : 40 minutes' & check the things again.
(e) After deep rest, I expect you to run 'Custom Component Test'.
Under 'Custom Component Test', Click 'Select individual components',select 'USB ports' & then 'Run Your Test'

Let us see!

(((( Extras :
1. You would have known that the size of the system image would be just as big as the occupied
space on system crucial partitions.
2. After observing the above tests & results, we would do 'Preboot Diagnostics' listed on the same support page, under 'Additional resouces'!! )))

Thanks & Regards. ...
My System SpecsSystem Spec
16 Hours Ago   #29
AdgeTimick

Windows 7 Home Professional 64-bit SP1
 
 

Hi, Vineet.

I actually tried Dell Support Assist before I ever came to SevenForums, and I couldn't get it to update or work properly. My current version is 2.0.6875.668, and it is supposedly updating itself regularly, but when I try to download and install version 2.2.6992.111, nothing happens. Also, when I went to the link you sent me and tried to run Support Assist via the browser, it asks me to download Support Assist Installer. When I do that and double-click on the downloaded .exe file, nothing happens no matter how long I wait. Windows Task Manager shows SupportAssistInstaller.exe is running, but nothing ever pops up or completes.
USB ports still dead after doing linked tutorial & driver updates-support-assist-update-window-12-16-2018.png

So, I went ahead and opened Dell SupportAssist directly from my Start Menu and ran a 10 minute Quick Scan which does Software Scans (Performance, Audio, Battery, Display, Networking, Touchpad, & Webcam) and Hardware Scans (Memory - System Memory; DVD-RW Drive; and Hard Drive). It completes the DVD-RW test and says "Passed", while all the Software Scans say "Queued", and Memory and Hard Drive tests say "Running". After about five minutes in it gets stuck on "SMART Short Self Test". I have let it run to the 20 minute point when finally a message pops up that looks like this:
USB ports still dead after doing linked tutorial & driver updates-support-assist-hangs-during-quick-test.png
I let it keep running and at about 21 minutes it says the Memory Scan has "Passed" and the "Advanced Pattern Test" begins. The test finally completes at 22 minutes, 44 seconds with the following:
USB ports still dead after doing linked tutorial & driver updates-support-assist-quick-test-results-12-16-2018.png
If you would like, I can upload the full .txt file I saved of the Quick Test results. Please let me know.

Note: I have run the extended hardware scan from Support Assist before as well, and the only hardware it thinks isn't working are these 6 Bluetooth Peripheral device entries that have popped up in my Device Manager since I got my computer but for which Windows is never able to install drivers. So there they sit, doing nothing and not working, while Support Assist and Device Manager don't even recognize the missing USB 3.0 controller or drivers.
USB ports still dead after doing linked tutorial & driver updates-device-manager-12-16-2018.png

--WILL RETURN SOON AND POST UPDATED RESULTS FROM SUPPORT ASSIST TO INCLUDE THE FULL TEST AND CUSTOM COMPONENT TESTS--


My System SpecsSystem Spec
11 Hours Ago   #30
AdgeTimick

Windows 7 Home Professional 64-bit SP1
 
 

Extended Test results:
USB ports still dead after doing linked tutorial & driver updates-support-assist-extended-test-results-12-16-2018.png

I am unable to perform the USB component test as I still cannot get the Dell Support Assist program to run from any browser / cannot get any browser to recognize that Support Assist is already installed on my laptop. I have seen fixes described that say to uninstall Support Assist and then reinstall it, but there is a calendar of all my system changes, crashes, updates, etc. within Support Assist that I am worried I will lose if I uninstall Support Assist. I don't want to lose that information just yet. I know I will eventually lose it if I have to do the System Image restore, but there has to be a way to back up that Support Assist information, so I am going to contact Dell to see if they can help with that. One thing I noticed when looking at my System History in Support Assist was that one hardware device is removed and added over and over: a PCI Bridge. The specifics are listed as "Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Hub 5 - 1C18".
USB ports still dead after doing linked tutorial & driver updates-support-assist-pci-bridge-info.png


I don't know if this is supposed to occur (this particular PCI Bridge being added then removed then added then removed, but I think it could have something to do with my USB 3.0 problem.


My System SpecsSystem Spec
Reply

 USB ports still dead after doing linked tutorial & driver updates




Thread Tools




Similar help and support threads
Thread Forum
2 Dead usb ports. low speed on others on HTPC
I'm running a compaq HTPC with M2N68-la motherboard. OS on SSD working ok. 2 of 6 usb 2.0 ports are dead the others act like 1.1. for 2 different external HD's I'm getting message "this device can perform faster on 2.0" (tray balloon.) No errors in device manager. it shows standard enhanced...
Hardware & Devices
USB Ports dead?
My USB Ports seem to be dead as whenever I plug any USB device in my ports, they don't do anything. Heres what I tried (and failed): -Disable Selective Suspending -Restart -Scan for Hardware changes -Uninstall the USB Ports -System Restore -Yank out the power cord (only made it worse)....
Hardware & Devices
sony vaio vgc-rb40 mouse and keyboard dead after updates last week
I am working on a sony vaio vgc-rb40 in which the mouse and keyboard don't work. I have tried the ps2 ports and the usb in both legacy and 2.0 the computer sees the new device and installs it in usb but it still does not work. no keyboard or mouse in safe mode but it does work in the bios and...
Hardware & Devices
BSOD on shut down (linked to USB device/driver failure)
Hello, I recently started having issues with my USB wifi stick. In irregular intervals (several times a day, especially, but not exclusively, when I'm running resource intensive programs) it will stop working completely as if it had been disconnected from the computer and it won't resume...
BSOD Help and Support
USB Ports on laptop seem 90% dead
So I always seem to get good response on this site. Hopefully you guys can help me out again. I bought a cheap powered USB hub off ebay. Connected to PC and when I plugged anything in was getting "malfunction" "unknown device" etc. So it was faulty. I then tried on the laptop to make sure. I...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:38.
Twitter Facebook Google+