USB ports still dead after doing linked tutorial & driver updates  

Hi AdgeTimick,
Welcome to the SevenForums!
Sir,
1. It is very important to determine whether its a hardware or software problem. I would look into it.
2. You said you backup your pc. Did you ever make a system image ?
If yes, do you have a system image that was made prior to the problem ? What software you used to make the system image ?

Let us know,

Thanks & Regards. ...

How do I go about determining whether it's hardware or software? I'm not sure where to start. I've tested my USB devices (a network adapter, a Logitech mouse receiver, etc.) on another computer and they all seem to work, but I doubt that's the extent of the testing I can do.
Sir,
1.It's quite simple to determine that in your case. We would prepare a windows 10 usb installation media & will try to boot into it from USB 2.0 & USB 3.0 ports. The moment we boot into it, that's a software/OS problem!
As the USB ports are not working well under current installation, we would need other computer to prepare the media.
Actually, there is a good chance that USB ports are good enough & not working just because of the corrupted installation/OS. When we try to boot into installation media, actually we are trying to use the ports with different OS.
We would not install anything. We will just boot into the installation media & come out of it.
We will use latest Win 10 because win 7 sp1 does not support USB 3.0 port out of the box. With win 7 sp1 installation media, we can check only USB 2.0 port.
Shall we proceed ?

2. Do you have a working internal CD/DVD drive on the problematic pc ?

Let me know,

Thanks & Regards. ...

Hi Vineet,

1. I can create the Windows 10 USB installation media on a friend's laptop, so I'm ready for instructions on how to do that and then what to do to test my computer while booting.

2. Yes, I do have a working internal CD/DVD drive on my problematic laptop.

Thank you for your assistance,
A.J.

Hi AdgeTimick,
Greets,
Sir,
1. We would need a good USB 2.0 or USB 3.0 pen drive of 8gb or more capacity.

2. I assume your friend's pc is running 64 bit version of win 7 or above. Be ready with these downloads.
( These are direct download links )
(a) Rufus Portable : https://github.com/pbatard/rufus/rel...rufus-3.3p.exe
(b) HashMyFiles : https://www.nirsoft.net/utils/hashmyfiles-x64.zip
(c) One can create link(s) & make untouched Microsoft downloads from website here : TechBench by WZT (v4.1.1)
OR
Use this utility :
Windows ISO Downloader.exe - Google Drive

These links work for the next 24 hours. After that one has to create a new link. Links can be created any no. of times.
For easiness, I have added a direct download link for ''Windows 10 x64 April 2018 Home/Pro'' @ around 6:00 AM in your clock. ( This is April 2018 version which is enough! )

LINK : https://tb.rg-adguard.net/dl.php?go=11e91ad4
File Info :
File Name : Win10_1803_English_x64.iso
File size: 4474.99 MB (4692365312 bytes)
SHA1: 08fbb24627fa768f869c09f44c5d6c1e53a57a6f

3. I need two snaps of the 'Disk Management' window of the problematic pc.
Disk Management - Post a Screen Capture Image
(a) Standard View
(b) From 'Standard View' window, navigate from 'Menu bar' to 'View > Top > Disk List' & take a snap.
( 'View' menu button is marked with yellow circle in the below image. Navigate 'View > Top > Disk List' & take the snap )



Thanks & Regards. ...

Hi AdgeTimick,
Sir,
Don't worry I will mention everything. I only expect that you go forward only when the things are fully clear to you.

1) Your OS partition is heavily loaded!
OS partition should not be occupied more than 60% while yours is 99%. Its a tremendous load over the resources & itself an invitation to software and/or hardware problems.
Besides, It will increase your data backup and system image sizes unexpectedly & may be a troublesome even for back up programs.
You should consider to lighten it up.
I assume that its only because you could not back up the files for a long time & so, all the files are filling/occupying space on the c: itself.
Anyway, for checking USB ports, its not a problem as the HDD is not coming in the play.

2) Make two separate folders for 'rufus-3.3p.exe' & 'hashmyfiles-x64.zip' on your friend's pc's desktop screen.
Windows 10 ISO should be also there on your friends pc & you should be aware of the location.

3) To use 'hashmyfiles-x64.zip', extract it to the same folder.
You can extract files with archivers like 7-Zip, WinRAR, etc. The zip files can be extracted with the windows built in option as well. I think you know about it. Just right click the zip file & you would come to know about it.
OR
Download these 3 files & keep them in a folder on the desktop screen of your friend. The 3 files are here : https://drive.google.com/open?id=1ns...H-WwZCit6M00RD

4) Now we will check the integrity of the downloaded Win 10 ISO on your friend's pc. We will use the ISO & HashMyFiles. We will calculate ISO's check sums & compare the calculated SHA-1 sum with the original SHA-1 sum.
The original SHA-1 is : 08fbb24627fa768f869c09f44c5d6c1e53a57a6f

To calculate the sums :
(a) Go to the extracted/downloaded folder of HashMyFiles & double click/launch HashMyFiles.exe
(b) Drag & Drop OR Copy & Paste the ISO to the HashMyFiles window.
It will take little time to load the ISO & calculate its sum.
(c) Once HashMyFiles has calculated the check sums. Compare SHA-1 with the original SHA-1

Once you have checked/compared the SHA-1 sums & both are identical, We would proceed for the USB Installation Media preparation in Step 5 ( below ) with Rufus, ISO & Pen Drive.

5)



This image is just for reference. Need not follow it or get confused! Follow instructions as below only :

To avoid any confusions/problems :
Close all the Programs/Apps/Windows.
Eject & unplug/take out all the external devices & external media like CD/DVD, Pen Drives, external hard disks & other USB Devices except the one pen drive.

Rufus will format & delete everything on the pen drive

Now launch Rufus & follow strictly!

(a) When you launch Rufus for the first time, It will ask to check for updates, opt 'NO'.
(b) Select the pen drive in the Device menu
(c)click 'SELECT', browse to the win 10 iso and double click it (somethings changes & iso name will appear in the 'Boot selection' window)
(d) Choose partition scheme as MBR & Target system as BIOS ( These options may be chosen automatically but make sure you make it MBR & BIOS! )
(e) need not change any thing else
(f) press 'START' ( copying iso files, finally READY! )
(g) Take the last snap & close the rufus window, it's done.
(h) Share the snap.

Now come back to your pc with the prepared pen drive & wait for the instructions.

Let me know have you made this far ?

Thanks & Regards. ...

Sorry, I was expecting an email from the forum when the post was updated, but I guess it doesn't email me when that happens. I must only get an email for new posts.

I'm ready now. Screenshot is below:

Hi AdgeTimick,
Greets,
Sir,
Sorry for the delay. It is all well with the rufus. Now we would check USB ports one by one on your pc with the prepared USB Win 10 Installation Media.

a) Close all the windows/apps on your pc.
b) Then Eject & take out/plug out all the external media & devices like CD/DVD, Pen drives, External HDD & other USB Devices AND make a shut down.
c) Now plug the pen drive in USB 2 port.
d) Restart the computer & keep on pressing F12
e) You will be presented with the boot menu. Press the UP/DOWN cursor key to highlight the pen drive, then press "Enter" to boot to the pen drive.
f) After some processing, this Windows 10 screen will be presented automatically:



g) Now click the X button at the top right ( marked with Yellow Circle on the image above ) to close the window & say Yes to exit the installation media & restart the computer.
h) Now the pc should boot again in the windows 7 depending on the settings.

If it boots again in the windows 10 installation media, Don't fear! Close the window again the same way as said in (g). With the pc restarting again, keep on pressing F12 and select 'Hard disk' to boot into win 7.

If you don't get the boot menu on pressing F12 & you have delayed the pressing. Again restart & press F12 repeatedly to get the boot menu.

The USB port is working as the pen drive has been detected in the boot menu & win 10 media on pen drive has been detected!

Once you boot into the windows 7 again, shut down the computer & give it some rest.

Now we will check the other USB ports the same way.
Plug the pen drive in another usb port to be checked , restart the pc, press F12 repeatedly & try to boot into the pen drive. Then close the window 10 installation window & say Yes to exit windows 10 installation media & let it to restart the computer normally again.

Let us know.

Thanks & Regards. ...