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#11
I understand this will sound greek to you, but follow along and I bet we can solve this puzzle.
Your SMBus controller and PCI realtek network adapter are not working. The likely reason for this is your chipset driver (which is needed for both) is not working. So in order to update your chipset driver, we need to know exactly what motherboard you have. There are a lot of ways to do this, but the easiest is this:
click start > run > enter the three letters CMD > press enter
this takes you to what is called a "command prompt" which is a black window that says something like C:\Users...
at the command prompt type in this
wmic baseboard get product
and press enter. The window will reply to you with your motherboard model number. Post that here and we'll tell you where to get the chipset driver for it. Easy peasy.
edit: actually, an even easier method is to do start > run > type in the eight characters msinfo32 > press enter. This brings up a system summary. Your motherboard is off to the right and its called "System Model", so just tell us what is written just to the right of System Model.
Last edited by johnhoh; 12 Feb 2019 at 16:39.