New
#1
Canon TS5000 series printer not installed-Please help!
I just purchased the ts5051 (not sure of the US alternative)
I am using PC win 7 x64
All installation went smoothly, drivers, software, all good. The printer is now on my system via USB. Appears as the default printer in printers and devices..great!
I try to print....NO PRINTER IS INSTALLED ON YOUR SYSTEM...hmmm
I go to printers and devices, click on the printer and then on printer properties and....NO PRINTER IS INSTALLED...
I reinstall the drivers (updated from Canon). Same thing!!!
Something on my pc is blocking it. The scanner works but not the printer.
I have disabled windows firewall and malwarebytes......still the same.
I know the printer works as I installed it on my laptop and it's fine.
Canon tech support say it's a windows problem and can't fix this. It's definitely a Windows thing and I need to track it down.
Also it won't let me 'ADD PRINTER' from the printer and devices section, just gives me errors and says "Unable to install printer operation could not be completed error 0x000003eb"
Please if anyone can help fix this I would be so grateful.
I attach some pics, hopefully may help?
Thanks in advance.