Canon TS5000 series printer not installed-Please help!  

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  1. Posts : 7
    Outside US/Canada
       #1

    Canon TS5000 series printer not installed-Please help!


    I just purchased the ts5051 (not sure of the US alternative)
    I am using PC win 7 x64
    All installation went smoothly, drivers, software, all good. The printer is now on my system via USB. Appears as the default printer in printers and devices..great!
    I try to print....NO PRINTER IS INSTALLED ON YOUR SYSTEM...hmmm
    I go to printers and devices, click on the printer and then on printer properties and....NO PRINTER IS INSTALLED...
    I reinstall the drivers (updated from Canon). Same thing!!!
    Something on my pc is blocking it. The scanner works but not the printer.
    I have disabled windows firewall and malwarebytes......still the same.
    I know the printer works as I installed it on my laptop and it's fine.
    Canon tech support say it's a windows problem and can't fix this. It's definitely a Windows thing and I need to track it down.

    Also it won't let me 'ADD PRINTER' from the printer and devices section, just gives me errors and says "Unable to install printer operation could not be completed error 0x000003eb"

    Please if anyone can help fix this I would be so grateful.
    I attach some pics, hopefully may help?
    Thanks in advance.
      My Computer


  2. Posts : 1,670
    win 10
       #2

    Hi I would start over uninstall the driver and then go to programs and feature and uninstall the printer software and try installing it again.
      My Computer


  3. Posts : 7
    Outside US/Canada
    Thread Starter
       #3

    oscer1 said:
    Hi I would start over uninstall the driver and then go to programs and feature and uninstall the printer software and try installing it again.
    Hi and thanks for your reply, however I have done this around 50 times over the past 3 days.
    Why is windows blocking this printer???
    how else could Windows block this apart from firewall or Antivirus?

    Anyone else with some suggestions as to how windows could block communication between printer and comp?
      My Computer


  4. Posts : 1,670
    win 10
       #4

    can you show a screen shot of device manager with the printer section expanded
      My Computer


  5. Posts : 7
    Outside US/Canada
    Thread Starter
       #5

    oscer1 said:
    can you show a screen shot of device manager with the printer section expanded
    You mean like this?
      My Computer


  6. Posts : 7
    Outside US/Canada
    Thread Starter
       #6

    ha33y said:
    You mean like this?
    one more
      My Computer


  7. Posts : 1,670
    win 10
       #7

    device manager should look like this be under control panel
      My Computer


  8. Posts : 7
    Outside US/Canada
    Thread Starter
       #8

    oscer1 said:
    device manager should look like this be under control panel
    here you go...
      My Computer


  9. Posts : 1,670
    win 10
       #9

    try a clean startup and see if it will print Troubleshoot Application Conflicts by Performing a Clean Startup
      My Computer


  10. Posts : 7
    Outside US/Canada
    Thread Starter
       #10

    oscer1 said:
    try a clean startup and see if it will print Troubleshoot Application Conflicts by Performing a Clean Startup
    Tried that too with no difference. In fact, I started getting the BSOD as soon as I plugged in the new printer. I even tried to 'upgrade-repair' my windows 7 from DVD only to get half way and it said, 'unable to continue' and put me back to where I was. I have scanned for viruses, malware etc but it comes up clean.
    Managed to get the printer plugged in with the BSOF death and got windows to install its own driver, so once again it is installed and set to default printer.
    I just noticed that the printspooler folder is totally empty! no printer is installed.?
    How can this be? The comp sees the printer and is installed and yet the printspooler has no printer?
    Pulling my hair out, please anyone with some knowledge here would be greatly appreciated, I really don't want to reformat and start again...HELP!!
      My Computer


 
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