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Windows 7: Canon TS5000 series printer not installed-Please help!

06 Jun 2019   #1
ha33y

Outside US/Canada
 
 
Canon TS5000 series printer not installed-Please help!

I just purchased the ts5051 (not sure of the US alternative)
I am using PC win 7 x64
All installation went smoothly, drivers, software, all good. The printer is now on my system via USB. Appears as the default printer in printers and devices..great!
I try to print....NO PRINTER IS INSTALLED ON YOUR SYSTEM...hmmm
I go to printers and devices, click on the printer and then on printer properties and....NO PRINTER IS INSTALLED...
I reinstall the drivers (updated from Canon). Same thing!!!
Something on my pc is blocking it. The scanner works but not the printer.
I have disabled windows firewall and malwarebytes......still the same.
I know the printer works as I installed it on my laptop and it's fine.
Canon tech support say it's a windows problem and can't fix this. It's definitely a Windows thing and I need to track it down.

Also it won't let me 'ADD PRINTER' from the printer and devices section, just gives me errors and says "Unable to install printer operation could not be completed error 0x000003eb"

Please if anyone can help fix this I would be so grateful.
I attach some pics, hopefully may help?
Thanks in advance.




Attached Thumbnails
Canon TS5000 series printer not installed-Please help!-pixma5.jpg   Canon TS5000 series printer not installed-Please help!-pixma23.jpg   Canon TS5000 series printer not installed-Please help!-pixma24.jpg   Canon TS5000 series printer not installed-Please help!-pixma25.jpg   Canon TS5000 series printer not installed-Please help!-pixma26.jpg  

My System SpecsSystem Spec
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06 Jun 2019   #2
oscer1

 

Hi I would start over uninstall the driver and then go to programs and feature and uninstall the printer software and try installing it again.
My System SpecsSystem Spec
06 Jun 2019   #3
ha33y

Outside US/Canada
 
 

Quote   Quote: Originally Posted by oscer1 View Post
Hi I would start over uninstall the driver and then go to programs and feature and uninstall the printer software and try installing it again.
Hi and thanks for your reply, however I have done this around 50 times over the past 3 days.
Why is windows blocking this printer???
how else could Windows block this apart from firewall or Antivirus?

Anyone else with some suggestions as to how windows could block communication between printer and comp?
My System SpecsSystem Spec
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06 Jun 2019   #4
oscer1

 

can you show a screen shot of device manager with the printer section expanded
My System SpecsSystem Spec
06 Jun 2019   #5
ha33y

Outside US/Canada
 
 

Quote   Quote: Originally Posted by oscer1 View Post
can you show a screen shot of device manager with the printer section expanded
You mean like this?


Attached Thumbnails
Canon TS5000 series printer not installed-Please help!-pixma27.jpg   Canon TS5000 series printer not installed-Please help!-pixma28.jpg  
My System SpecsSystem Spec
06 Jun 2019   #6
ha33y

Outside US/Canada
 
 

Quote   Quote: Originally Posted by ha33y View Post
You mean like this?
one more


Attached Thumbnails
Canon TS5000 series printer not installed-Please help!-pixma29.jpg  
My System SpecsSystem Spec
06 Jun 2019   #7
oscer1

 

device manager should look like this be under control panel


Attached Thumbnails
Canon TS5000 series printer not installed-Please help!-device-manager.png  
My System SpecsSystem Spec
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06 Jun 2019   #8
ha33y

Outside US/Canada
 
 

Quote   Quote: Originally Posted by oscer1 View Post
device manager should look like this be under control panel
here you go...


Attached Thumbnails
Canon TS5000 series printer not installed-Please help!-pixma30.jpg  
My System SpecsSystem Spec
06 Jun 2019   #9
oscer1

 

try a clean startup and see if it will print Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
08 Jun 2019   #10
ha33y

Outside US/Canada
 
 

Quote   Quote: Originally Posted by oscer1 View Post
try a clean startup and see if it will print Troubleshoot Application Conflicts by Performing a Clean Startup
Tried that too with no difference. In fact, I started getting the BSOD as soon as I plugged in the new printer. I even tried to 'upgrade-repair' my windows 7 from DVD only to get half way and it said, 'unable to continue' and put me back to where I was. I have scanned for viruses, malware etc but it comes up clean.
Managed to get the printer plugged in with the BSOF death and got windows to install its own driver, so once again it is installed and set to default printer.
I just noticed that the printspooler folder is totally empty! no printer is installed.?
How can this be? The comp sees the printer and is installed and yet the printspooler has no printer?
Pulling my hair out, please anyone with some knowledge here would be greatly appreciated, I really don't want to reformat and start again...HELP!!
My System SpecsSystem Spec
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 Canon TS5000 series printer not installed-Please help!




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