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Windows 7: Toshiba Satellite C 850 - 1kn keyboard driver needed please

3 Weeks Ago   #11
sheffieldyorky

Windows 7 64bit Service Pack 1
 
 

Quote   Quote: Originally Posted by iko22 View Post
Is it always the same key that fails? What if you press SHIFT + key together - still blank?

It looks to me to be a keyboard problem, rather than a driver problem (I have not known a driver to cause that kind of issue). To confirm, can you try the external keyboard on a different computer?

Hi there Iko
Thanks for getting back to me.
I will press the SHIFT and the + keys together.
One moment please


"No" still the same


I pressed 1 YES 2 YES 3 NO


The external USB keyboard works fine on another machine


My System SpecsSystem Spec
.
3 Weeks Ago   #12
sheffieldyorky

Windows 7 64bit Service Pack 1
 
 

Quote   Quote: Originally Posted by Paul Black View Post
Hi sheffieldyorky,

In case you are having problems with the file then please perform the following . . .

[1] Download this file to your Desktop => Attachment 410134
[2] Double-click the downloaded file and PRESS 2.
[3] When the file has finished running, double-click the Desktop file Prob_Devices, and then paste the results into your post.

I hope this helps!

Hi Paul
Thanks for that.
I got as far the DOS screen then was stopped in my tracks because it said "I needed run it as admin"

I can get to the Command prompt as "Admin" the line being
>
>
C:\Windows\system32>


If I am going to type in more characters can put the USB keyboard back in ?
My System SpecsSystem Spec
3 Weeks Ago   #13
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi sheffieldyorky,

Quote   Quote: Originally Posted by sheffieldyorky View Post
I got as far the DOS screen then was stopped in my tracks because it said "I needed run it as admin".
OK.

[1] Right-click the downloaded batch file and select Run as administrator.
[2] PRESS 2.
[3] When the file has finished running, double-click the Desktop file Prob_Devices, and then paste the results into your post.

I hope this helps!
My System SpecsSystem Spec
.

3 Weeks Ago   #14
sheffieldyorky

Windows 7 64bit Service Pack 1
 
 

Quote   Quote: Originally Posted by Paul Black View Post
Hi sheffieldyorky,



OK.

[1] Right-click the downloaded batch file and select Run as administrator.
[2] PRESS 2.
[3] When the file has finished running, double-click the Desktop file Prob_Devices, and then paste the results into your post.

I hope this helps!

Hi Paul
Thanks for that.
Please attached the said text document.
What ever that means "not installed"


Attached Files
File Type: txt Prob_Devices.txt (124 Bytes, 2 views)
My System SpecsSystem Spec
3 Weeks Ago   #15
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Quote   Quote: Originally Posted by sheffieldyorky View Post
Please attached the said text document.
What ever that means "not installed"
The error is a PCI Error. PCI [Peripheral Component Interconnect] is a local computer bus for attaching hardware devices in a computer.

You will need to find and install the driver which could possibly sort out the keyboard error!

I hope this helps!
My System SpecsSystem Spec
3 Weeks Ago   #16
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi sheffieldyorky,

If you goto the Asus website and then put in your make and model you should be able to see if there are any drivers available.
Here is the Asus support wesite => Asus Support.

I hope this helps!
My System SpecsSystem Spec
3 Weeks Ago   #17
oscer1

 

Quote   Quote: Originally Posted by Paul Black View Post
Hi sheffieldyorky,

If you goto the Asus website and then put in your make and model you should be able to see if there are any drivers available.
Here is the Asus support wesite => Asus Support.

I hope this helps!
It's a Toshiba
My System SpecsSystem Spec
.
3 Weeks Ago   #18
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi sheffieldyorky,

Quote   Quote: Originally Posted by oscer1 View Post
It's a Toshiba.
OK, in your specifications it just says Custom Build!

This should get what you need => Toshiba Support.

I hope this helps!
My System SpecsSystem Spec
3 Weeks Ago   #19
sheffieldyorky

Windows 7 64bit Service Pack 1
 
 
Toshiba Satellite C850 - 1KN

Quote   Quote: Originally Posted by Paul Black View Post
Hi sheffieldyorky,



OK, in your specifications it just says Custom Build!

One of these should get what you need =>

[1] Toshiba Support.
[2] Toshiba Support.

I hope this helps!

Hi Paul
Thanks for that
[1] takes you straight to the ASUS website


[2] takes you to the dynabook site.


I type in the following;
Toshiba Satellite C 850 - 1KN
I get nothing
Then there is or select a product.
So I select laptops
to the right is product series
On the drop downs there is no reference to Toshiba, I'm not going to list them all

Here I type in "Toshiba Satellite C850 - 1KN" which is the make and model that I am looking for.
The results are divided into two colums
Toshiba support and Microsoft support
Toshiba support
Has no mention of my make and model
Microsoft support
Has one mention of my make and model, please see below.
>
Have formatted the computer and it wants recovery media ...
Original Title: Satellite C850-1KN Windows 8.1 factory reset problem The laptop came with Windows 8 and upgraded this to 8.1 last month.
>
Which as you can see it no use whatsoever.
>
I have now pasted into Google the contents the text document "problem devices"
>
PCI\VEN_8086&DEV_1E22&SUBSYS_FB311179&REV_04\3&11583659&0&FB
>
There are 149 hits some relevant some not, I am now going to work my way through them.
Once I have a solution I will post back
My System SpecsSystem Spec
3 Weeks Ago   #20
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Pci\ven_8086&dev_1e22&subsys_fb311179&rev_04

Elan-NTx64-15.6.0.3.zip

Elan-NTx86-15.6.0.3.zip


My System SpecsSystem Spec
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 Toshiba Satellite C 850 - 1kn keyboard driver needed please




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