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Windows 7: Hantek 4032L Driver refuses to install on Win7 64bit - on one machine

3 Weeks Ago   #1
SparkyNZ

Windows 7 Ultimate x64
 
 
Hantek 4032L Driver refuses to install on Win7 64bit - on one machine

I have 2 Windows 7 SP1 64bit machines.


I can install the Hantek 4032L driver on one machine but not the other. I've tried manually installing the driver, tried different USB ports but Device Manager continues ot show "Unknown Device" and plugging the device in shows the "USB Device Not Recognized" popup.


If I try to update the driver and select the .inf file (Let me choose/Have Disk/Browse etc), it says "The folder you specified doesn't contain a compatible software driver for your device... make sure it is designed to work with Windows or x64-based systems".


Well..I know it works with x64 based systems because I installed it on my other machine. Unfortunately I need it to work on this machine so I can use my multiple monitors. The .inf file contains 64bit references so what is the problem?


The official driver is here: http://hantek.com/down.aspx?url=http...032_Driver.zip


Can somebody please help me.


My System SpecsSystem Spec
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3 Weeks Ago   #2
Bree

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by SparkyNZ View Post
... Device Manager continues to show "Unknown Device" and plugging the device in shows the "USB Device Not Recognized" popup.

If I try to update the driver and select the .inf file (Let me choose/Have Disk/Browse etc), it says "The folder you specified doesn't contain a compatible software driver for your device... make sure it is designed to work with Windows or x64-based systems".

Try selecting the 'unknown device' in Device Manager then uninstall it. The next time you plug it in it should launch the 'Found new hardware' wizard. You should then be able to point that to where you unzipped the drivers.
My System SpecsSystem Spec
3 Weeks Ago   #3
SparkyNZ

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Bree View Post
Try selecting the 'unknown device' in Device Manager then uninstall it. The next time you plug it in it should launch the 'Found new hardware' wizard. You should then be able to point that to where you unzipped the drivers.

Tried that..








- the wizard does not appear when I reconnect the device:





Installing again doesn't work..















My System SpecsSystem Spec
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3 Weeks Ago   #4
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Try Exporting the driver from the working system and use that.

I would use dism++ to export it to a folder (e.g. on a usb stick ). Then use dism++ to install it on the other system.

Dism++10.1.1000.100.zip


My System SpecsSystem Spec
3 Weeks Ago   #5
SparkyNZ

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by SIW2 View Post
Try Exporting the driver from the working system and use that.

I would use dism++ to export it to a folder (e.g. on a usb stick ). Then use dism++ to install it on the other system.

Attachment 411195

I'm at work at the moment, just had a quick look at the dism++ online documentation but most of it appears to be in Chinese. Is it easy enough to export an existing driver installation from it's GUI?
My System SpecsSystem Spec
3 Weeks Ago   #6
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Quote:
Is it easy enough to export an existing driver installation from it's GUI?
yes,very easy

Hantek 4032L Driver refuses to install on Win7 64bit - on one machine-dism-export-drivers.jpg


My System SpecsSystem Spec
3 Weeks Ago   #7
SparkyNZ

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by SIW2 View Post
yes,very easy

Unfortunately I'm not that lucky. I went through all of the nodes in Dism++ and I couldn't find my driver anywhere. Here's a screenshot - you can see the LA4032 device in the Device Manager, so don't know why it wouldn't appear.



My System SpecsSystem Spec
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3 Weeks Ago   #8
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

If there is a 3rd party driver installed, it will be displayed in dism++.
I don't know what heading it would be under. Possibly it is listed under "other devices".
I have never heard of a Hantek4032L before. It will be there somewhere.

It will be easier to see if you untick "display in-box drivers".
My System SpecsSystem Spec
3 Weeks Ago   #9
erpster4

Windows 7 SP1 Home Premium 64bit [x64]
 
 

The LA4032 device has a hardware ID number of USB\VID_04B5&PID_4032 listed in the LA4032.inf file



site on checking the hardware ID number of a device in Device Manager


does Device Manager show the correct hardware ID for that USB device, SparkyNZ?
My System SpecsSystem Spec
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 Hantek 4032L Driver refuses to install on Win7 64bit - on one machine




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