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Windows 7: windows 7 mass storagecontroller driver help needed

28 Nov 2009   #11
whest

XP, Vista, W7 64bit Home Premium
 
 

You might also click - run as as administrator in the compatibility options( rarely though, this is needed). Another point is you should install the software firstly before connecting the printer, and wait till the software instructs you to connect the printer - this was the case with my hp 7150 printer for XP but this changed with Vista and W7 when they supplied a functional driver, and then it wasnt necessary - you could just leave it connected when you installed the OS, and then download and install the driver from WINDOWS UPDATE by selecting optional updates. So its hard to say, but if you connect it after the software is installed you cant loose.


My System SpecsSystem Spec
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28 Nov 2009   #12
chet380

windows 7
 
 

Hi Ken -

I've downloaded the Vista file again and unzipped the folders and there is no prompt for "Run" or "Install" - I'm sorry to be such a pain in the a** but I don't know how to proceed.

chet
My System SpecsSystem Spec
28 Nov 2009   #13
chet380

windows 7
 
 

Hi again Ken -

I'm trying to use the Snipping Tool to show you the page I got after unzipping the downloaded files - hope it works

chetwindows 7 mass storagecontroller driver help needed-vista.unzip.jpg


My System SpecsSystem Spec
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28 Nov 2009   #14
whest

XP, Vista, W7 64bit Home Premium
 
 

To install a driver OR program in compatibility mode - right click the setup.exe file - click properties - click compatibility - check run in compatibility with vista/xp etc - check run as administrator - leave the rest blank. Start setup.exe and install.
My System SpecsSystem Spec
28 Nov 2009   #15
chet380

windows 7
 
 
unable to continue

Hi Whest -

Thx for yr help.

I'm sorry I'm so ignorant, but I don't how to find the setup.exe from the files I've extracted. The unzipping seems not to have opened them.

chet
My System SpecsSystem Spec
28 Nov 2009   #16
whest

XP, Vista, W7 64bit Home Premium
 
 

Before I start it says on the HP SITE your printer isnt supported by W7 -click on your printer listed and it direct you to where it says this on this page :
HP Color LaserJet CP6015 Printer series- HP LaserJet, Color LaserJet and LaserJet MFP Products - Product Support for Microsoft Windows 7 - c01856597 - HP Business Support Center

Sorry had to go for walk - what you will have to do if there is no setup.exe is to go into device manager (right click computer - select properties - select device manager) find the printer - right click on it - click update driver - browse computer for driver - click browse - locate the folder you unzipped them to (put it on the desktop) then the desktop is the top folder in browse - locate the setup information file and select.
I dowloaded the driver and checked it has a set information file (the one with the cog)- ok I m not sure how this will go but as your printer isnt supported this is probably you last shot - good luck! post back

If you cant locate the printer in device manager it will be an unknown device with a yellow asterisk next to it.

*Damn you have downloaded the 64bit driver version I saw that in one of the posts, and then I was reading thru all the posts and you have a 32bit OS of W7 is that correct? Well you will have to download the 32 bit version of the vista driver FOR W7 32bit and do the same as outlined above.
Pls make sure before you begin.
My System SpecsSystem Spec
28 Nov 2009   #17
whest

XP, Vista, W7 64bit Home Premium
 
 

*Pls read my previous post about which W7 version you have.
My System SpecsSystem Spec
28 Nov 2009   #18
whest

XP, Vista, W7 64bit Home Premium
 
 

Using compatibility mode just fixes the issue the installer has with the different OS - when there is no setup.exe you can install the driver in device manager which bypasses the installer, and goes directly to the setup info file.
My System SpecsSystem Spec
28 Nov 2009   #19
chet380

windows 7
 
 

Thx for all yr help, Whest

The 64 bit driver I downloaded was the one recommended by TheFabe in an earlier post. When I went to hp.com, I couldn't find a 32 bit driver for a HP LaseJet 1012.

chet
My System SpecsSystem Spec
28 Nov 2009   #20
whest

XP, Vista, W7 64bit Home Premium
 
 

Disregard what fab said he must of missed you had a 32bit OS - you need the 32bit driver -

HP LaserJet 1012 Printer- Download drivers and software - HP Business Support Center
My System SpecsSystem Spec
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 windows 7 mass storagecontroller driver help needed




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