windows 7 mass storagecontroller driver help needed  

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  1. whest
    Posts : 867
    XP, Vista, W7 64bit Home Premium
       New #11

    You might also click - run as as administrator in the compatibility options( rarely though, this is needed). Another point is you should install the software firstly before connecting the printer, and wait till the software instructs you to connect the printer - this was the case with my hp 7150 printer for XP but this changed with Vista and W7 when they supplied a functional driver, and then it wasnt necessary - you could just leave it connected when you installed the OS, and then download and install the driver from WINDOWS UPDATE by selecting optional updates. So its hard to say, but if you connect it after the software is installed you cant loose.
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  3. chet380
    Posts : 14
    windows 7
    Thread Starter
       New #12

    Hi Ken -

    I've downloaded the Vista file again and unzipped the folders and there is no prompt for "Run" or "Install" - I'm sorry to be such a pain in the a** but I don't know how to proceed.

    chet
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  4. chet380
    Posts : 14
    windows 7
    Thread Starter
       New #13

    Hi again Ken -

    I'm trying to use the Snipping Tool to show you the page I got after unzipping the downloaded files - hope it works

    chetwindows 7 mass storagecontroller driver help needed-vista.unzip.jpg
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  6. whest
    Posts : 867
    XP, Vista, W7 64bit Home Premium
       New #14

    To install a driver OR program in compatibility mode - right click the setup.exe file - click properties - click compatibility - check run in compatibility with vista/xp etc - check run as administrator - leave the rest blank. Start setup.exe and install.
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  7. chet380
    Posts : 14
    windows 7
    Thread Starter
       New #15

    unable to continue


    Hi Whest -

    Thx for yr help.

    I'm sorry I'm so ignorant, but I don't how to find the setup.exe from the files I've extracted. The unzipping seems not to have opened them.

    chet
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  8. whest
    Posts : 867
    XP, Vista, W7 64bit Home Premium
       New #16

    Before I start it says on the HP SITE your printer isnt supported by W7 -click on your printer listed and it direct you to where it says this on this page :
    HP Color LaserJet CP6015 Printer series- HP LaserJet, Color LaserJet and LaserJet MFP Products - Product Support for Microsoft Windows 7 - c01856597 - HP Business Support Center

    Sorry had to go for walk - what you will have to do if there is no setup.exe is to go into device manager (right click computer - select properties - select device manager) find the printer - right click on it - click update driver - browse computer for driver - click browse - locate the folder you unzipped them to (put it on the desktop) then the desktop is the top folder in browse - locate the setup information file and select.
    I dowloaded the driver and checked it has a set information file (the one with the cog)- ok I m not sure how this will go but as your printer isnt supported this is probably you last shot - good luck! post back

    If you cant locate the printer in device manager it will be an unknown device with a yellow asterisk next to it.

    *Damn you have downloaded the 64bit driver version I saw that in one of the posts, and then I was reading thru all the posts and you have a 32bit OS of W7 is that correct? Well you will have to download the 32 bit version of the vista driver FOR W7 32bit and do the same as outlined above.
    Pls make sure before you begin.
    Last edited by whest; 28 Nov 2009 at 19:43.
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  10. whest
    Posts : 867
    XP, Vista, W7 64bit Home Premium
       New #17

    *Pls read my previous post about which W7 version you have.
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  11. whest
    Posts : 867
    XP, Vista, W7 64bit Home Premium
       New #18

    Using compatibility mode just fixes the issue the installer has with the different OS - when there is no setup.exe you can install the driver in device manager which bypasses the installer, and goes directly to the setup info file.
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  12. chet380
    Posts : 14
    windows 7
    Thread Starter
       New #19

    Thx for all yr help, Whest

    The 64 bit driver I downloaded was the one recommended by TheFabe in an earlier post. When I went to hp.com, I couldn't find a 32 bit driver for a HP LaseJet 1012.

    chet
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  13. whest
    Posts : 867
    XP, Vista, W7 64bit Home Premium
       New #20

    Disregard what fab said he must of missed you had a 32bit OS - you need the 32bit driver -

    HP LaserJet 1012 Printer- Download drivers and software - HP Business Support Center
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