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USB driver will not install
Zotac BI325 mini pc. W7 64bit. I have a strange one here. I was already in the same situation and some improper driver or something brought it to where I simply could do nothing but another W7 install. The usb port that is on the off side seems to not be able to connect up to anything although it does see a flash drive in dev mgr if you plug one in. (it may have worked fine for the install usb, I forget if I was able to use that). It also will not work if I plug in the same mouse or keyboard I am using in the other ports. The two usb ports on the main connection area are fine for the mouse and keyboard, but they have the same problem if I plug a flash drive in.
I have tried multiple procedures and ideas to install a driver and correct this problem, except for manually installing a driver as I can’t find one (just a flash drive and the other devices have drivers installed already) and I don’t want to do too much experimentation and judging by this issue I think that would fail with the same error. (I can do a restore point if I do any experimentation). When I try to install a driver using dev mgr I get the error of “Windows found driver software for your device but encountered an error while attempting to install it. / There is no driver selected for the device information set or element.” I kind of question if it is even finding a driver? I have all of the manufacturer drivers in and it leaves me with this.
Could this be some version of the old no usb 3.0 when you install W7 problem? I believe this may have had W8 originally if it came with anything, but the bios does have settings for W8 and W7.The standard intel 3.0 driver also gives the same error. And although the manufacturer intel video driver installed fine, the one that is newer and off the intel site has some kind of error where it cannot install. I have tried troubleshooter, sfc scannow, safe mode, clean boot, took ownership of folders, disabled driver signature, etc. Any ideas of what to do or try? Any way to access more of what the error is? Maybe there is in fact some kind of hardware/motherboard problem with that usb port. I guess if it never works it may not be the end of the world at least I have the two that are really necessary.
Last edited by helpful55; 20 Apr 2023 at 03:44.