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#1
Policy Enabled on your Computer that blocks NT 4.0 drivers
I have been researching this issue for more than a week. I am installing an Epson ET-2800 printer. Yes, it is compatible with Windows 7, both 32 and 64. Yes, I have the correct drivers.
If I install it using the files downloaded from the site, I get the error: printer cannot be found. This is after it recognizes the printer and starts installing the drivers.
If I install it using the files from the included CD (I know, right, an included CD), I get the same error message.
It installs the scanner drivers without an issue. I can use it to scan, but not to print.
Since the printer is visible in Device Manager, I used that to install the driver, but I got a different error message: Windows encountered a problem installing the driver software for your device... The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers".
When I used "Devices and Printers" to add a printer, I got the error message: "Windows can't install the EPSON ET-2800 Series kernel-mode print driver. To obtain a driver that is compatible with the version of Windows you are running, contact the manufacturer".
There is an option to install as a network printer, which I have used. I get the same error as using "Devices and Printers".
After each fail, a pop up tells me that the installation was successful, which it was not.
I take screen shots of all the error messages to do proper research for the problem.
Each time it fails, I remove all aspects and reboot the PC.
Epson tech support spent two hours on the phone with me. He walked me trough the exact steps I'd already taken, but I didn't want to tell him that. I thought he would have another method of installation after all the others failed.