Unable to install USB Controller, SM and PCI drivers  


  1. Posts : 755
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Unable to install USB Controller, SM and PCI drivers


    Unable to install USB Controller, SM and PCI drivers-capture-2-.png

    Windows-7 Pro clean install plus Octobers Simplex were applied.

    Please help!
    Last edited by Mike Lynch; 17 Oct 2023 at 11:04.
      My Computer


  2. Posts : 1,851
    Windows 7 pro
       #2

    More information might help.
      My Computer


  3. Posts : 755
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Yes!

    How can I get the Drivers that are missing?

    Mike
      My Computer


  4. Posts : 724
    Windows 7 Pro 64-bit / Windows 10 Pro 64-bit (dual boot)
       #4

    Without knowing the description of the motherboard in that computer, you're leaving us in the dark.

    I'm guessing you haven't installed the current chipset driver for it.
      My Computer


  5. Posts : 755
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Motherboard info


    This is from Speccy. Why it isn't formatted per the Speccy Display I haven't any idea.

    Motherboard Manufacturer Hewlett-Packard Model 3398 (Intel Core i7-3770 CPU @ 3.40GHz) Chipset Vendor Intel Chipset Model Ivy Bridge Chipset Revision 09 Southbridge Vendor Intel Southbridge Model Q77 Southbridge Revision 04 System Temperature 28 °C BIOS Brand Hewlett-Packard Version K01 v03.08 Date 4/10/2019 PCI Data Slot PCI-E Gen 2 x16 Slot Type PCI-E Gen 2 x16 Slot Usage Available Data lanes x16 Slot Designation MXM Slot Characteristics 3.3V, PME Slot Number 0 Slot PCI-E Slot Type PCI-E Slot Usage Available Data lanes x1 Slot Designation X1PCIEXP1 Characteristics 3.3V, PME Slot Number 1


      My Computer


  6. Posts : 724
    Windows 7 Pro 64-bit / Windows 10 Pro 64-bit (dual boot)
       #6

    You appear to have a 3rd generation HP Compaq 8300 Elite ultra slim desktop.

    It appears to have an Intel Q77 chipset.

    These chipset drivers should work for it for Windows 7 64-bit.

    Driver - HP Compaq Elite 8300 Ultra-slim PC | HP(R) Customer Support

    Driver - HP Compaq Elite 8300 Ultra-slim PC | HP(R) Customer Support

    Install the chipset driver, then reboot, then install the USB3 driver, then reboot again.
      My Computer


  7. Posts : 16,163
    7 X64
       #7

    Intel chipset inf files are not drivers. They just put descriptions in device manager to make it look pretty.

    hp8300.zip

    expand where it says usb and see if it is showing this:

    Unable to install USB Controller, SM and PCI drivers-usb-xhci.jpg
      My Computers


 

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