Getting your Nikon Coolscan to work on W7 x64  

Big thanks for this thread, I'm rebuilding my Windows 7 machine and wanted to get my Nikon Coolscan 9000 working on it and this fix works a treat.

Qudos

Thanks

Happy Scanning :)

I'm tearing my hair out trying to get my Coolscan IV working with Windows 7 64-bit. I've tried the procedure provided by Sygnus21 (several times) and also those provided by Steelchn and others. I have read through this entire forum and done everything I can think of to resolve the problem. I have taken into account information from others that have managed to get their Coolscan IV working.

The problem is that I keep getting a "The device cannot start (code 10)" message after each and every time I install the driver.

I have noticed in "Driver Details" that I have three files from the c:\windows\system32\drivers folder, namely ksthunk.sys, usbscan.sys & LVUSBS64.sys. Could someone please advise if these are the correct files? Should I be seeing NKSCNUSD.dll in there?

I should say that the scanner works perfectly under windows XP on my old PC, so no problem with the hardware.

Any advice and help would be appreciated.

daveinuk said:

The problem is that I keep getting a "The device cannot start (code 10)" message after each and every time I install the driver.

Are you sure the scanner works? If possible, check it against another computer. Also check to insure the cable isn't damaged or is properly inserted.

Also read this post to insure you're using the correct procedure - Getting your Nikon Coolscan to work on W7 x64

Depending on whether the scanner is FireWire or USB will determine which folder you need to go to.

Let me know.

daveinuk said:

I'm tearing my hair out trying to get my Coolscan IV working with Windows 7 64-bit. I've tried the procedure provided by Sygnus21 (several times) and also those provided by Steelchn and others. I have read through this entire forum and done everything I can think of to resolve the problem. I have taken into account information from others that have managed to get their Coolscan IV working.

The problem is that I keep getting a "The device cannot start (code 10)" message after each and every time I install the driver.

I have noticed in "Driver Details" that I have three files from the c:\windows\system32\drivers folder, namely ksthunk.sys, usbscan.sys & LVUSBS64.sys. Could someone please advise if these are the correct files? Should I be seeing NKSCNUSD.dll in there?

I should say that the scanner works perfectly under windows XP on my old PC, so no problem with the hardware.

Any advice and help would be appreciated.

I gather that where you are looking for the Driver Details you mention is in the Device Manager, Under Imaging devices, look at the properties of "Nikon LS-40", click the Driver tab, and then click on the button labeled Driver Details? I just want to be sure we're talking about the same thing.

I have a Coolscan IV running the Nikon software under Win8-64bit. It should be very, very similar to how it would look in a Win7-64 system like yours. When I look at my Driver Details it lists only two files, both in the c:\windows\system32\drivers folder, namely ksthunk.sys and usbscan.sys. No mention of LVUSBS64.sys or NKSCNUSD.dll so to answer your question, no I don't think you should be seeing either of those files listed there.

My copy of the file NKScnUSD.dll is stored in C:\Program Files (x86)\Common Files\Nikon\Driver\ScanUSB. Also in C:\Program Files (x86)\Nikon\NkScan4\Nikon Files, which is also the folder where I placed my scanners.inf file.

I don't have the file LVUSBS64.sys anywhere on my system. I googled for it and it seems to be a device driver for Logitech hardware. It certainly shouldn't be showing up in your Nikon driver details. I don't know why it is but I think that is the root of your problems getting your Nikon scanner working.

I don't understand why people go searching for "driver details" when there's nothing in my tutorial mentioning such steps. It also adds a lot of confusion and unnecessary troubleshooting steps.

Anyway I think, he may have "missed" my step 4 note about looking towards to USB folder if the scanner is USB.

Also, I can't comment on what steps Steel Chin says to take, I can only comment on the procedures here. Thus if you're following steps elsewhere, you need to look there, as those may not line up what I have posted here, and therefore I can't help. I know the procedures work here because I, and many have tested and stated they work. In short I can only help with what I wrote.

Sygnus21 & jvahsholtz - Many thanks for your quick response.

I can confirm that the scanner does work, I tried it on my laptop running windows XP. I have followed the scanners.inf procedure to the letter and I am 100% certain that I have copied the correct files to my created driver folder.

I am getting the installed driver details from the same place as mention by jvahsholtz.

With regard to the NVUSBS64.sys file, there are varying reports on google as to what this file actually is, ranging from something to do with Logitech to a legitimate windows system file owned by a company called Logicool Co. In any event you've confirmed that it shouldn't be in the driver details list. The question is; How do I stop it appearing in the list because I don't know how it's being picked up by the update driver process?

I think I will try deleting NVUSBS64.sys to see what happens. I'll report back.

daveinuk said:

With regard to the NVUSBS64.sys file, there are varying reports on google as to what this file actually is, ranging from something to do with Logitech to a legitimate windows system file owned by a company called Logicool Co. In any event you've confirmed that it shouldn't be in the driver details list. The question is; How do I stop it appearing in the list because I don't know how it's being picked up by the update driver process?.

Where did you go searching to find that file???

LVUSB64.sys file appears to be a Logitech file and has absolutely nothing to do with Nikon or it's software. Nor has it anything to do with the files I supply.

Sorry for the spelling mistake in my last post, the offending file was LVUSBS64.sys. Anyway, I've removed it and now I only get is ksthunk.sys & usbscan.sys in the driver details. Still doesn't work. Still getting the message that the scanner cannot start (code 10).

Sygnus21 - the only reason I looked at the driver details was to try and find something that could be causing my problem. Like I said, I'm tearing my hair out! It looks like it could be something unique to my PC.

The nearest I've seen to the problem on the forum was someone with the same code 10 issue that wouldn't go away. He reported that it miraculously worked when he routed his USB cable through an old USB hub. Trouble is, I haven't got one to try. I was rather hoping that there would be a more logical solution to the problem.

Looks like it's back to the drawing board.

Well I don't know what else to say other than double check to make sure you've followed the procedures outline on the first page. Anything outside of those I can't help you with.

You've also not addressed this question...

sygnus21 said:

Also read this post to insure you're using the correct procedure - Getting your Nikon Coolscan to work on W7 x64

Depending on whether the scanner is FireWire or USB will determine which folder you need to go to.

Let me know.

I can't help if you don't answer the questions.

Thanks