New
#1
installation problem with epson scan onto Windows 7
HP HDX 16
Epson Photo RX680
I recently upgraded my OS from Vista to Windows 7 Home Premium (64 bit). I ran a system recovery and fully updated Vista before upgrading into Windows 7. Once I tried to install “Epson Scan” software (I downloaded off from Epson website), the following messages came out:
- "could not copy files. check the setup disk, then run the setup again"
- "C:\Users\BENJAM~1\AppData\Local\Temp\\setup.exe"
My only option at this point was to click “ok”
Then a 2nd message came out:
- "an error occured during setup. restart your computer, then run setup again"
I ended up not able to install the “Epson Scan” at all! I tried installing the scanner driver first before installing the printer driver and before plug in the printer to the laptop. It didn’t work. I tried the “troubleshoot compatibility” feature on the installation file and chose to install the application under Vista verson. It didn’t work. I also copied the Epson Scan application off from the installation CD onto desktop and installed it from there by using troubleshoot compatibility feature. Still didn’t work at all. I wrote to Epson tech support, all they told me to do was to download the correct files at the support page for Windows 7 and they also replied me with this:
- From your email it seems like you are having issue with the installation of the Epson Scan and Twain Driver for the Stylus Photo RX680 on Windows 7. This seems to be a system related issue. We ran a test with the Stylus Photo RX680 on Windows 7 (32 and 64 Bit) and we were not able to replicate this is issue. If you have another system I would suggest you try to install it on another system.
Like everyone said, Epson Scan is a great software and I want to keep using it after upgraded my OS to Windows 7. So please heeeeeelp! I greatly appreciated.
Ben