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Windows 7: Issue with my friend's Network Adapter

13 Feb 2010   #1

Windows 7 Ultimate 64 Bit
Issue with my friend's Network Adapter

So my Friend recently upgraded his old Laptop (Dell Latitude C840) from Win XP to Windows 7 32bit. The only issue was that his network adapter was not being recognized. He couldn't connect to the Internet either wirelessly nor through Ethernet. I was perplexed and couldn't help him over the phone. I tried telling him to enable, disable the drivers in device manager but nothing seemed to work. I found the Dell driver download page for his laptop but am confused as to which one of the network drivers would fix his network adapter. Here is the link, could you give me some advice as to what to do next?

My System SpecsSystem Spec
13 Feb 2010   #2

Windows 7 Ultimate 64-Bit

Hi there, Try these drivers for the wireless.

Drivers and Downloads

And this for the ethernet

Drivers and Downloads

See if they help!
My System SpecsSystem Spec
13 Feb 2010   #3

Windows 7 ultimate 64 bit / XP Home sp3

And don't forget if they aren't windows Seven drivers to use compatibility mode to install. Fabe Compatibility Mode Also fromm\ the looks of the amount of different models avalible he may need to figure out which one he is actually using.
My System SpecsSystem Spec

13 Feb 2010   #4

Windows 7

Here is more information about how to find drivers for your hardware that isn't working: Update a driver for hardware that isn't working properly. Here is additional troubleshooting information: Why can?t I connect to the Internet?.

Windows Outreach Team
My System SpecsSystem Spec
14 Feb 2010   #5

Windows 7 Ultimate 64 Bit

Thanks for the help guys, I downloaded a driver off of that people said was compatible. He then used that driver temporarily to get onto the internet and update again through windows update. Now he's got both his wireless and his Ethernet working. Thanks again.
My System SpecsSystem Spec

 Issue with my friend's Network Adapter

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