Win7 printing too many copies  

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  1. Posts : 5
    Windows 7 Ultimate x64
       #1

    Win7 printing too many copies


    My Win7 laptop is printing approx 50 copies of anything I attempt to print. It doesn't matter if it's my HP Photosmart printer at home or if I'm printing to the large Savin printer at the office. The printer dialog box is set to print 1 copy yet I get 50+. Is there some setting behind the scenes that would be causing this. I assumed this to be a print driver problem until I found it doing the same on different printers. Any direction would be welcomed.
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  2. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #2

    Go into Start > Devices and printers > right click on a printer > printing preferences > page setup button > check "Copies" (pretty much on the bottom of the page).
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  3. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #3

    I don't have a page setup button for either printer but on the Savin, I was able to do a restore default settings. Did a test print and it continues to print multiple copies. When I open the printer queue (what's printing dialog), it shows only one page is printing but the job doesn't delete itself so it continues printing.
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  4. Posts : 4,280
    Windows 7 ultimate 64 bit / XP Home sp3
       #4

    Welcome to Seven Forums; I realize this is happening with different printers but if we could get the model # of your HP Photosmart, then we can check out the printer drivers and see if their might be a solution in their somewhere. It sounds as if the data is not being cleared from the spooling buffer after the number of copies has been reached. It will be interseting to see what is needed to fix this problem as it is one of the top 10 strangest problems I've seen yet. Fabe
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  5. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #5

    At home I use an HP Photosmart C6180 and at work its a Savin C9020. I connect to both using the printers IP address. I use a wireless connection on both networks.

    This morning I uninstalled the Savin C9020 downloaded the latest version and reinstalled and overwrote the existing drivers hoping that mighty do it. No luck.

    On the Savin copier/printer, I can see it's print queue. In looking at that, each copy is being sent to the printer as a new print job. However from the Windows print queue, I only see the one job. When I look at the properties of the the print job from the Windows print queue it shows only one copy. It's almost as if Windows is unaware that the job printed successfully so it's resending it. It will continue to print until the printer runs out of paper and I manually delete the Windows job.
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  6. Posts : 4,280
    Windows 7 ultimate 64 bit / XP Home sp3
       #6

    Hopefully someone with more understanding of printing issues will chime in cause at this point I haven't got a clue what or where to suggest finding a solution. Sorry Fabe
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  7. Posts : 303
    Windows 7 Ultimate
       #7

    Enable/Disable "bidirectional support" in Properties->Ports.
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  8. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Bi-Directional was enabled, so I disabled it. Still no luck. I even tried turning off the spooling. Printing just hung doing that. I'm going to place a support ticket in with Dell to see if they can give me any direction. Whatever it is that is controlling this must be buried pretty deep. I'll post the solution asumming we find one. :)
      My Computer


  9. Posts : 11
    xp
       #9

    Try to re-install the printer with standard/default installation
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  10. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Dell is replacing my computer


    There has been a number of odd issues with my new Dell laptop. Due to this they are building me a new computer. The odd thing is the last couple of times I've printed, its worked fine. The computer runs very hot and both times I've printed successfully the computer had just been started. I may try to print later today after it's warmed up to see if it has anything to do with the computer overheating. At this point it's hard to say what is going on with this computer.

    I'm a fan of Dell products. This is the first time I've had any trouble with their equipment and they are replacing it without any fuss.

    Thanks for all the attempts to help!
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