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Windows 7: Storage driver giving me the blue screen of death?

31 May 2010   #11
Jonathan_King

Windows 7 Professional x64
 
 

Thank you very much, I'll take a look for you. Give me a few minutes, this many dmps will take a while.


My System SpecsSystem Spec
.
31 May 2010   #12
Jonathan_King

Windows 7 Professional x64
 
 

The dmp(s) point to ntkrpamp.exe or ntoskrnl.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause.

Quote:
Usual causes: System service, Device driver, graphics driver, ?memory
That's for your bugcheck 3B.

Please enable driver verifier: Using Driver Verifier to identify issues with Drivers

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 20:18:05.610 2010 (GMT-4)
System Uptime: 0 days 4:47:31.608
BugCheck 3B, {c000001d, fffff88000000000, fffff8800236d160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 20:38:00.062 2010 (GMT-4)
System Uptime: 0 days 0:04:03.059
BugCheck 3B, {c000001d, fffff88000000000, fffff88008153020, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 20:33:30.028 2010 (GMT-4)
System Uptime: 0 days 0:01:39.652
BugCheck 3B, {c000001d, fffff88000000000, fffff880042d7160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 20:31:14.327 2010 (GMT-4)
System Uptime: 0 days 0:04:08.325
BugCheck 3B, {c000001d, fffff88000000000, fffff88007225160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri May 14 18:24:03.370 2010 (GMT-4)
System Uptime: 2 days 0:31:47.367
BugCheck 3B, {c000001d, fffff88000000000, fffff88002825160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri May 14 18:29:05.112 2010 (GMT-4)
System Uptime: 0 days 0:04:31.110
BugCheck 3B, {c000001d, fffff88000000000, fffff88008728160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue May 11 23:22:29.662 2010 (GMT-4)
System Uptime: 2 days 9:16:56.660
BugCheck 3B, {c000001d, fffff88000000000, fffff88008867160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Apr 30 08:19:45.774 2010 (GMT-4)
System Uptime: 1 days 13:06:52.771
BugCheck 3B, {c000001d, fffff88000000000, fffff880096b8160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Apr 25 22:12:13.619 2010 (GMT-4)
System Uptime: 0 days 0:03:19.616
BugCheck 3B, {c000001d, fffff88000000000, fffff8800639a160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Apr 25 22:08:18.513 2010 (GMT-4)
System Uptime: 5 days 1:22:12.370
BugCheck 3B, {c000001d, fffff88000000000, fffff88002475160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
These old drivers or their respective programs should be updated:
Code:
000.fcl      Fri Sep 26 09:11:22 2008- Powerlink DVD
adfs.SYS     Thu Jun 26 16:52:37 2008- Adobe Drive File System Driver
PxHlpa64.sys Wed Oct 17 14:25:02 2007- DVD drivers
My System SpecsSystem Spec
01 Jun 2010   #13
Grubish360

Windows 7 Home Premium 64-bit
 
 

I checked, and don't have any of those programs listed at the end of your post. Also I noticed that when ever the freezing, or BSoD occurs, is when there is a "popping", or "clicking" noise. Any ideas?

EDIT: The noise only happens once, I can still move the mouse arrow, but everything else is frozen.
My System SpecsSystem Spec
.

01 Jun 2010   #14
Jonathan_King

Windows 7 Professional x64
 
 

Please update anything related to Adobe on your system.

As for the other drivers, go to C:\Windows\System32 and rename them to 000.fcl.old and PxHlpa64.sys.old, respectively.
My System SpecsSystem Spec
01 Jun 2010   #15
Grubish360

Windows 7 Home Premium 64-bit
 
 

I searched in system32. i could only find PxHlpa64.sys, and changed that. I couldn't find 000.fcl. About adobe, whenever it prompts me for an update it can't install.
My System SpecsSystem Spec
01 Jun 2010   #16
Jonathan_King

Windows 7 Professional x64
 
 

Try removing Adobe with Revo Uninstaller, and then installing the latest version.
My System SpecsSystem Spec
01 Jun 2010   #17
Grubish360

Windows 7 Home Premium 64-bit
 
 

So I installed the latest version of Adobe Reader, it prompted me for an update, so I clicked install. i got about half way, and heard the click or pop noise, and my laptop froze.

I'm running a CHKDSK now.
My System SpecsSystem Spec
01 Jun 2010   #18
squall leonhart

Windows 7
 
 

PxHlpa64 is installed by Roxio, Sony, and Sonic products. Its a known cause of bsods.
My System SpecsSystem Spec
02 Jun 2010   #19
Grubish360

Windows 7 Home Premium 64-bit
 
 

I think I fixed the problem, I used DSKCHK, and that took about 2 hours. It now works like a charm. Thanks for all the help!
My System SpecsSystem Spec
Reply

 Storage driver giving me the blue screen of death?




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