Storage driver giving me the blue screen of death?  

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  1. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #11

    Thank you very much, I'll take a look for you. Give me a few minutes, this many dmps will take a while.
      My Computer
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  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #12

    The dmp(s) point to ntkrpamp.exe or ntoskrnl.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause.

    Usual causes: System service, Device driver, graphics driver, ?memory
    That's for your bugcheck 3B.

    Please enable driver verifier: Using Driver Verifier to identify issues with Drivers

    BSOD BUGCHECK SUMMARY
    Code:
    
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 20:18:05.610 2010 (GMT-4)
System Uptime: 0 days 4:47:31.608
BugCheck 3B, {c000001d, fffff88000000000, fffff8800236d160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 20:38:00.062 2010 (GMT-4)
System Uptime: 0 days 0:04:03.059
BugCheck 3B, {c000001d, fffff88000000000, fffff88008153020, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 20:33:30.028 2010 (GMT-4)
System Uptime: 0 days 0:01:39.652
BugCheck 3B, {c000001d, fffff88000000000, fffff880042d7160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 20:31:14.327 2010 (GMT-4)
System Uptime: 0 days 0:04:08.325
BugCheck 3B, {c000001d, fffff88000000000, fffff88007225160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri May 14 18:24:03.370 2010 (GMT-4)
System Uptime: 2 days 0:31:47.367
BugCheck 3B, {c000001d, fffff88000000000, fffff88002825160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri May 14 18:29:05.112 2010 (GMT-4)
System Uptime: 0 days 0:04:31.110
BugCheck 3B, {c000001d, fffff88000000000, fffff88008728160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue May 11 23:22:29.662 2010 (GMT-4)
System Uptime: 2 days 9:16:56.660
BugCheck 3B, {c000001d, fffff88000000000, fffff88008867160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Apr 30 08:19:45.774 2010 (GMT-4)
System Uptime: 1 days 13:06:52.771
BugCheck 3B, {c000001d, fffff88000000000, fffff880096b8160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Apr 25 22:12:13.619 2010 (GMT-4)
System Uptime: 0 days 0:03:19.616
BugCheck 3B, {c000001d, fffff88000000000, fffff8800639a160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Apr 25 22:08:18.513 2010 (GMT-4)
System Uptime: 5 days 1:22:12.370
BugCheck 3B, {c000001d, fffff88000000000, fffff88002475160, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
    These old drivers or their respective programs should be updated:
    Code:
    000.fcl      Fri Sep 26 09:11:22 2008- Powerlink DVD
adfs.SYS     Thu Jun 26 16:52:37 2008- Adobe Drive File System Driver
PxHlpa64.sys Wed Oct 17 14:25:02 2007- DVD drivers
      My Computer
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  4. Grubish360
    Posts : 57
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #13

    I checked, and don't have any of those programs listed at the end of your post. Also I noticed that when ever the freezing, or BSoD occurs, is when there is a "popping", or "clicking" noise. Any ideas?

    EDIT: The noise only happens once, I can still move the mouse arrow, but everything else is frozen.
      My Computer
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  6. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #14

    Please update anything related to Adobe on your system.

    As for the other drivers, go to C:\Windows\System32 and rename them to 000.fcl.old and PxHlpa64.sys.old, respectively.
      My Computer
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  7. Grubish360
    Posts : 57
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #15

    I searched in system32. i could only find PxHlpa64.sys, and changed that. I couldn't find 000.fcl. About adobe, whenever it prompts me for an update it can't install.
      My Computer
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  8. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #16

    Try removing Adobe with Revo Uninstaller, and then installing the latest version.
      My Computer
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  10. Grubish360
    Posts : 57
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #17

    So I installed the latest version of Adobe Reader, it prompted me for an update, so I clicked install. i got about half way, and heard the click or pop noise, and my laptop froze.

    I'm running a CHKDSK now.
    Last edited by Grubish360; 01 Jun 2010 at 16:22.
      My Computer
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  11. squall leonhart
    Posts : 343
    Windows 7
       New #18

    PxHlpa64 is installed by Roxio, Sony, and Sonic products. Its a known cause of bsods.
      My Computer
    Quote Quote

  12. Grubish360
    Posts : 57
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #19

    I think I fixed the problem, I used DSKCHK, and that took about 2 hours. It now works like a charm. Thanks for all the help!
      My Computer
    Quote Quote

 
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