Ryo, its a laptop. Also, why wouldn't they give me a Windows Installation DVD? Was it because windows 7 was already installed?
Also, I beginning to get lost. I don't know a lot of computers, but what image am I supposed to burn and how does that help?
alphanumeric, does this tutorial help if my computer is already messed up?
Thanks for all your help. I am beginning to pull my hair out.
-Eric
ericwoo I don't know why they don't give you a real DVD. You may be able to call the manufacturer and get them to mail you one. If you are lucky all you will have to pay is the postage. Ideally the first thing you should do when you get your PC is run the utility that creates the System Restore Disk Set. Creating the System Repair disk would also be a good thing to do before you need it. I honestly don't know if your current system problems will prevent you from creating the System Repair Disk. All you can do is try it and see if it completes without any errors. I've created one but haven't had to use it yet. If you read the documentation that came with your laptop you may find instructions for doing a system restore from a hidden partition on the laptop. Backup all your documents and any thing you want to save to external storage before hand if you decide to take that route. Doing the system restore will put it back to the way it was when it came out of the box when you first got it. Everything will be wiped clean and reinstalled. For me that would be the last resort after everything else I'd tried had failed.
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