Intuos 4 + Windows 7 = USB device not recognized  


  1. Posts : 17
    Windows 7
       #1

    (Code 43)


    Please tell me if this is not the right sub-forum.

    I've been encountering error Code 43.
    I've tried a lot and I am running out of options.

    I'm working on an Acer Aspire 5542G.
    My operating system is Windows 7.
    The USB device not being recognized is my Wacom Intuos 4 PTK.

    - I've de-installed and re-installed my tablet driver.
    - I've shut down and turned on the laptop.
    - I've returned the laptop to original factory settings.
    - I've taken the battery out, and put it back in again.
    - I've de-installed and re-installed universal serial bus controllers.
    - I've used CCleaner to clear up my register.
    - I've used my google-fu to it's full extent, but I haven't found a fix.

    If someone could help me, that would be great.
    T_T
    Last edited by Marice; 23 Jul 2010 at 18:23.
      My Computer


  2. Posts : 17
    Windows 7
    Thread Starter
       #2

    Anything will do.


    If anybody has any clue of how to even get a TEMPORARY fix, I would appreciate it! I will try anything.
      My Computer


  3. Posts : 834
    Windows 7 Ultimate SP1 x64
       #3

    well it looks like you might have a problem with the device?
    here is a quote from the Wacom Technology - Intuos4 Small page under system requirments
    Windows 7, Windows Vista, Windows XP (SP2+), Mac OS X 10.4.8+. Note: Also requires color display, powered USB port, CD/DVD drive, and broadband Internet connection to download bundled software.
    now im curios, (reaching out to other members) about the powered USB port, in reality all usb ports are powered -5v +d -d +5v. did this device work before? does it use an external power supply of some sort? or batteries?
      My Computer


  4. Posts : 17
    Windows 7
    Thread Starter
       #4

    It worked perfectly fine before.
    The only thing I could think of that changed was that I installed the latest Windows update.

    It is just like... a mouse, really.
    You plug it in, and with the driver installed, it just uses the power from the laptop.
    I´ve only had this laptop for 2 months or so, it never gave me trouble before.
    Then some day last week, it just started telling me the device was not recognized and that was that.
    Hasn´t worked since.
      My Computer


  5. Posts : 834
    Windows 7 Ultimate SP1 x64
       #5

    to me right now its sounding like a problem with the usb ports on the laptop or with the device.
    if you plug something else into the usb port on your laptop, like a flash drive, does it have the same problem?
    if so then your usb hub/ports are messed up. with the laptop only being 2 months you should still be covered by waranty.
      My Computer


  6. Posts : 17
    Windows 7
    Thread Starter
       #6

    I don't really have any other USB devices I use.
    The only thing I can think of is my mobile phone; I recharge it with my laptop sometimes.
    I did that yesterday, and it recharged the battery just fine.
      My Computer


  7. Posts : 834
    Windows 7 Ultimate SP1 x64
       #7

    it will power you phone becouse the usb ports is still giving off +5volts and -5volts, what i am woried about is the fact that the +data and -data is not working. also mybe you could move your thread(or start a new one) in the hardware and devices section:
    Hardware & Devices - Windows 7 Forums
    I will receive more atention there, or maby a mod will able to move it?
      My Computer


  8. Posts : 17
    Windows 7
    Thread Starter
       #8

    I'll make a new thread in that forum then.
    Maybe someone will know a fix.
    Thanks for the hint/
      My Computer


  9. Posts : 1
    64
       #9

    How aboult go to the directory "control pannel>device manager>mice and other pointing devices>wacome mouse> update driver>search automatically" do that for anything wacom related. mine tells me :wacom mouse, wacom mouse monitor, and synaptics ps/2 port touchpad.
      My Computer


 

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