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Windows 7: Games won't run on Win7 x64 ANY of them

26 Feb 2011   #1
Tlakoyo

Windows 7 Home Premium x64 SP1
 
 
Games won't run on Win7 x64 ANY of them

Please some one help me, I got this new laptop with Win7 RTM x64, it has all the drivers, I successfully downloaded and installed the latest version of Catallyst, I'm positive that it's not a cooling or GPU compatibility issue. I just downloaded and installed the SP1 but it didn't help at all. Games crash after 5 min of gameplay, I'm still able to open the task manager and kill the game without further problems though.

When it crashes I get the infamous "Display driver stopped responding and has recovered" message.

Anyone know how I can fix this?

The games I've tried to Play are: Resident Evil 5, Age of empires III, Call of Duty World at War.

My specs:

Sandy Bridge Intel Core i7 2630QM (quad core @ 2.0 Ghz, 2.6Ghz with turbo boost), AMD Radeon HD 6850M 2Gb, 12Gb DDR3 RAM.
*DirectX 11, Windows Experience Index of 5.9 (if such information helps)

Thanx in advance!


My System SpecsSystem Spec
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26 Feb 2011   #2
sygnus21

Windows 10 Pro
 
 

Can you tell us the games that are crashing?

Also have a look at this, especailly step #5 - Tips on Troubleshooting Game Issues

Edit: I see the games. Not sure how old those games are but some older games struggle under Windows 7, especially a 64-bit edition. Updating your DirectX file "might" help. Again see step 5 in my guide.
My System SpecsSystem Spec
26 Feb 2011   #3
kemical
Microsoft MVP

Windows 7 Ultimate 64Bit SP1
 
 

Quote   Quote: Originally Posted by Tlakoyo View Post
Please some one help me, I got this new laptop with Win7 RTM x64, it has all the drivers, I successfully downloaded and installed the latest version of Catallyst, I'm positive that it's not a cooling or GPU compatibility issue. I just downloaded and installed the SP1 but it didn't help at all. Games crash after 5 min of gameplay, I'm still able to open the task manager and kill the game without further problems though.

When it crashes I get the infamous "Display driver stopped responding and has recovered" message.

Anyone know how I can fix this?

The games I've tried to Play are: Resident Evil 5, Age of empires III, Call of Duty World at War.

My specs:

Sandy Bridge Intel Core i7 2630QM (quad core @ 2.0 Ghz, 2.6Ghz with turbo boost), AMD Radeon HD 6850M 2Gb, 12Gb DDR3 RAM.
*DirectX 11, Windows Experience Index of 5.9 (if such information helps)

Thanx in advance!
Hi,

Have you tried the driver found on the Acer website? (See screenshot)

Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 5950G

The page shown can be found above.

It does sound like a driver problem and may just be a case of finding the 'right' one for your system. Another tip is to try compatibility mode. Just right click on the game 'exe', choose properties and then compatibility. You'll then be able to choose the os of choice ..


Attached Thumbnails
Games won't run on Win7 x64 ANY of them-driver.jpg  
My System SpecsSystem Spec
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26 Feb 2011   #4
Tlakoyo

Windows 7 Home Premium x64 SP1
 
 

Ok now, how do I get the DirectX 9 necessary components without installing the whole package, which would be overwritten and thus "erasing" the DirectX 11 install? I know I sound pretty n00b, but I'd really appreciate your help

is it the DirectX 9 Runtime thing??
My System SpecsSystem Spec
26 Feb 2011   #5
AstaLaVista

Windows 7 x64 (Ultimate)
 
 

OK, this may or may not help.

First of all, I am still using Win 7 Ultimate 64 RTM w/o a single issue and I have played almost all the FPS games out there... with the exception of a couple that I have had to use Compt mode.

Every time you install a game you should install with Elevated Admin Rights (Right click exe and use Run as Admin) and if the game asks you to install Directx, do so, it won't break or do any damage to your Dx10/11. Being said this, some games do no like to be install from the exe file but they do install correctly if you do Autorun... YMMV.

Now, one thing I have noticed when it comes to ATI Catalyst is that is SUCKS big time. I thought it was just me because I almost always use Nvidia video cards so I don't know much about ATI but I see more and more that it may not be the case.

I just finished a new office built PC, the board came with integrated ATI card. I install the drivers that came with the Board CD then, I went to ATI and downloaded the latest drivers for the card and after doing this (I also kept installing apps and software I needed for my office work), all Hell broke loose... Blue Screens every so often and all had to do with the ATI video driver.

How I solved the issue (at least for my problem)? I uninstall the Catalyst from Control Panel, restarted in safe mode, used CCleaner to get rid of any instances on the registry, restarted again, went to windows Device Manager/Display Adapter/Drivers and clicked on the Uninstall tab. Restarted again, and use the drivers that came with the CD.

Now I have only the video drivers w/o the whole Catalyst crap and I have not had 1 instance of the blue screen problem. Hold on... looking for wood to knock on!

Again, understand that it may very well be me doing something wrong when installing the Catalyst but since I don't know any other way to install it (I assume that it should be the same way you install Nvidia Control Panel software), I just kicked it to the curve (so to speak)

Hope that helps.
My System SpecsSystem Spec
26 Feb 2011   #6
Tlakoyo

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by kemical View Post
Hi,

Have you tried the driver found on the Acer website? (See screenshot)

Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 5950G

The page shown can be found above.

It does sound like a driver problem and may just be a case of finding the 'right' one for your system. Another tip is to try compatibility mode. Just right click on the game 'exe', choose properties and then compatibility. You'll then be able to choose the os of choice ..
I downloaded and installed that file, it seems to be the same driver that is already installed when I got the notebook since that driver download was posted on december last year, and yeah reinstalling it didn't change anything, the games still crash after 5 min, thanks for the reply though

Quote   Quote: Originally Posted by AstaLaVista View Post
Now, one thing I have noticed when it comes to ATI Catalyst is that is SUCKS big time. I thought it was just me because I almost always use Nvidia video cards so I don't know much about ATI but I see more and more that it may not be the case.

I just finished a new office built PC, the board came with integrated ATI card. I install the drivers that came with the Board CD then, I went to ATI and downloaded the latest drivers for the card and after doing this (I also kept installing apps and software I needed for my office work), all Hell broke loose... Blue Screens every so often and all had to do with the ATI video driver.

How I solved the issue (at least for my problem)? I uninstall the Catalyst from Control Panel, restarted in safe mode, used CCleaner to get rid of any instances on the registry, restarted again, went to windows Device Manager/Display Adapter/Drivers and clicked on the Uninstall tab. Restarted again, and use the drivers that came with the CD.
Something tells me that it indeed is the Catalyst driver that is creating some sort of conflict with the games, since it has its own anti aliasing and anisotropic filtering settings, why would I want that? Each game has its own settings, forcing any other would create conflicts! (I'm so pissed off XD maybe that isn't even the problem) But yeah, even if I disable everything on Catalyst the game still crashes. I tried uninstalling Catalyst but then I had no driver for the GPU, I even lost the aero and everything, how can I get rid of Catalyst but still be able to use my GPU?? I have no installation CD's, I asked for them but they told me everything was on the Acer website ... but it's the same, it doesn't work

heeelp
My System SpecsSystem Spec
26 Feb 2011   #7
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Tlakoyo View Post
Ok now, how do I get the DirectX 9 necessary components without installing the whole package, which would be overwritten and thus "erasing" the DirectX 11 install? I know I sound pretty n00b, but I'd really appreciate your help

is it the DirectX 9 Runtime thing??
Web installer - DirectX End-User Runtime

The whole package - DirectX Redist (June 2010)

Try the first link. If you have issues use the second one. Yeah it't the whole package but it will only update what needed as well.
My System SpecsSystem Spec
26 Feb 2011   #8
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by AstaLaVista View Post
Now, one thing I have noticed when it comes to ATI Catalyst is that is SUCKS big time. I thought it was just me because I almost always use Nvidia video cards so I don't know much about ATI but I see more and more that it may not be the case.
Other than people having driver issues like any other driver issue they may experience with a whole host of hardware including Nvidia, or cough cough Windows itself. Where is proof that CCC "sucks" other then your conjecture???

Yes, ATI's CCC/drivers can be problematic.... but so can every other driver in existence!!!

BTW I could make the same arguments about Windows itself based on the complaints posted here!

The OP needs real world help with a real world issue..... not an opinion on a piece of software you don't use.

My two cents.
My System SpecsSystem Spec
26 Feb 2011   #9
Tlakoyo

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by sygnus21 View Post

Web installer - DirectX End-User Runtime

The whole package - DirectX Redist (June 2010)

Try the first link. If you have issues use the second one. Yeah it't the whole package but it will only update what needed as well.
Ok, I downloaded and installed both now buy they didn't work, any more ideas of what it could be? I've googled it several times, and this indeed seems to be a widespread problem, games and windows 7 x64 certainly don't like each other, why is that? What should I do? wait until AMD or Microsoft release some patch or actualization? or install Windows XP or win7 32 bit? But if I install WinXP I won't be able to install DirectX 11 right? Therefore I won't be able to fully squeeze the juice out of my GPU and the quad core right?? (I do know it has to be a directx 11 enabled game too though) ...
My System SpecsSystem Spec
26 Feb 2011   #10
Solarstarshines

Windows 10 Home Premium 64bit sp1
 
 

Quote   Quote: Originally Posted by Tlakoyo View Post
Quote   Quote: Originally Posted by kemical View Post
Hi,

Have you tried the driver found on the Acer website? (See screenshot)

Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 5950G

The page shown can be found above.

It does sound like a driver problem and may just be a case of finding the 'right' one for your system. Another tip is to try compatibility mode. Just right click on the game 'exe', choose properties and then compatibility. You'll then be able to choose the os of choice ..
I downloaded and installed that file, it seems to be the same driver that is already installed when I got the notebook since that driver download was posted on december last year, and yeah reinstalling it didn't change anything, the games still crash after 5 min, thanks for the reply though

Quote   Quote: Originally Posted by AstaLaVista View Post
Now, one thing I have noticed when it comes to ATI Catalyst is that is SUCKS big time. I thought it was just me because I almost always use Nvidia video cards so I don't know much about ATI but I see more and more that it may not be the case.

I just finished a new office built PC, the board came with integrated ATI card. I install the drivers that came with the Board CD then, I went to ATI and downloaded the latest drivers for the card and after doing this (I also kept installing apps and software I needed for my office work), all Hell broke loose... Blue Screens every so often and all had to do with the ATI video driver.

How I solved the issue (at least for my problem)? I uninstall the Catalyst from Control Panel, restarted in safe mode, used CCleaner to get rid of any instances on the registry, restarted again, went to windows Device Manager/Display Adapter/Drivers and clicked on the Uninstall tab. Restarted again, and use the drivers that came with the CD.
Something tells me that it indeed is the Catalyst driver that is creating some sort of conflict with the games, since it has its own anti aliasing and anisotropic filtering settings, why would I want that? Each game has its own settings, forcing any other would create conflicts! (I'm so pissed off XD maybe that isn't even the problem) But yeah, even if I disable everything on Catalyst the game still crashes. I tried uninstalling Catalyst but then I had no driver for the GPU, I even lost the aero and everything, how can I get rid of Catalyst but still be able to use my GPU?? I have no installation CD's, I asked for them but they told me everything was on the Acer website ... but it's the same, it doesn't work

heeelp
Ok first of all what driver version is being used ?

Second since the 6800 series came out the drivers have been nothing but trouble .

From experience ,I think you should choose the 11.1 and install the hotfix that pretty much will make it stable .

I might add did you OC your rig ? If not it is the driver the best worst case scenerio here is to push drivers back to the 10.10 which is the first driver that was made for this series .

One more thing please don't blame the program all together as nothing ever trully works like it should all the time ,you should be open to all sorts of issues especially when putting together a machine like your's.

Finally ..........If you let windows select the driver for you that is probally why it doesn't work ,I know you are asking us for help but i would do a little more reseach on the drivers before blasting the whole thing to hell ,just a little advice from someone with issues with the ATI drivers



By the way any of these games happen to be steam games ?

you can right click on the game and verify integrity game cache ...this also crashes alot of games if your files are corrupted but only if you use steam to launch the games though
My System SpecsSystem Spec
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 Games won't run on Win7 x64 ANY of them




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