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My Game won't install because I have a DirectX problem please help!
I purchased Madden 08 online from Direct2Drive. Cannot get this game to install. I have been troubleshooting this for 2 days. I have an on going dialog with a D2D tech that I will continue but so far there has been no results. This appears to be a directx issue.(My best guess) I have inserted 4 attachments with this post. The 2 image files are the error messages I get. The 2 text files are Directx Log and DXError Log. Dxdiag reports Directx 11 is working properly under all the tabs.
Here is a list of the things I have tried thus far to fix this issue, none have worked.
1) Downloaded Directx web update new version as well as Directx 9.0c, they have an error report during installation of there own.
2) Downloaded Directx redist version the exact error occurs.
3) Tried to install game as well as Directx in safe mode.
4) Tried to install with a clean boot (msconfig).
5) Downloaded a program called DirectX Happy Uninstall (this software claims it can fix my issue however I must purchase the program) I've been around long enough to know that route may work or it may not.
6) I searched and found articles on how to manually install missing DirectX files. This is no help because I don't know what file is missing.
7) I have tried to install the game with Windows XP SP3 compatability mode as an administrator.
I have a lot of games installed on this PC that work great. I thought about uninstalling DirectX and then trying to reinstall but I am afraid to (what if I am successful with the uninstall and not with a reinstall then I would have a much larger problem than I have now LOL). I do not understand how to decipher the log files. I stated all the steps above so that you would know they have been tried already.
If any of you out there know the solution or can think of something else I can try please respond. Thank you, Marshall