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Windows 7: Problems trying to play SWTOR, NTdll.dll failing/faulting

03 Feb 2012   #1

Windows 7 Professional 64 Bit
Problems trying to play SWTOR, NTdll.dll failing/faulting

Hello my fellow forum goers,

I am starting this topic in the hopes of getting some help with an issue that has plagued me for the last week or so.

Essentially I have been suffering from an issue with the game SWTOR where once I click the play button on the launcher it will load up the loading screen (the one with the jedi and malgus etc in it) and then proceed to just disappear entirely without any error message at all.

During this time I have noticed the process werfault.exe appears on the client start up but this quickly disappears along with the swtor.exe process when it “crashes to desktop”. Is there a way of finding out if an error is actually being recorded by windows (werfault.exe) or not as I would like to know if I could determine a cause of this issue?

I had contacted Bioware support regarding this issue and they noted that Ntdll.dll was failing and was the suspected source of this problem from their perspective. In order to attempt work around they had me re-download and install the “Microsoft Visual C++ 2008 SP1 Redistributable Package” to which nothing had changed afterwards regarding the client crashing. I then opened up msconfig and set it so that “load startup items” was disabled (unchecked), rebooted and tried again to start the game with no success.

I then set about scanning my DLL files via SFC Scannow and it has not detected any file corruption and says all those files are fine.

For the sake of completeness in terms of antivirus software I have only used AVG so far on this computer (as best I can remember) and Malwarebytes as they have often covered other problems I have had.

The next lot of information is taken from the services tab in msconfig with Microsoft Processes hidden. This reads Service/Manufacturer/Status/Date disabled:
AMD External Events Utility/AMD/Running/-
Apple Mobile Device/Apple Inc./Running/-
AVGIDSAgent/AVG Technologies CZ, s.r.o./Running/-
AVG WatchDog/ AVG Technologies CZ, s.r.o./Running/-
Bonjour Service/Apple Inc./Running/-
InstallDriver Table Manager/Macrovision Corporation/Stopped/-
iPod Service/Apple Inc./Stopped/-
NeroBackItUp Scheduler 4.0/Nero AG/Stopped/[19/07/2010 1:14:10 PM]
Cyberlink RichVideo Service(CRVS)/Unknown/Stopped/[19/07/2010 1:14:10 PM]
Steam Client Service/Valve Corporation/Stopped/-
I also downloaded and ran CCleaner and collected the following data:
Yes	HKCU:Run	DriverScanner	"C:\Program Files (x86)\Uniblue\DriverScanner\launcher.exe" delay 20000 
Yes	HKCU:Run	RESTART_STICKY_NOTES	C:\Windows\System32\StikyNot.exe
No	HKCU:Run	DriverScanner	"C:\PROGRA~2\Uniblue\DRIVER~1\launcher.exe" delay 20000 
No	HKCU:Run	Google Update	"C:\Users\User\AppData\Local\Google\Update\GoogleUpdate.exe" /c
No	HKCU:Run	RESTART_STICKY_NOTES	C:\Windows\System32\StikyNot.exe
Yes	HKLM:Run	AVG_TRAY	C:\Program Files (x86)\AVG\AVG10\avgtray.exe
No	HKLM:Run	Adobe ARM	"C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No	HKLM:Run	Adobe Reader Speed Launcher	"C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
No	HKLM:Run	APSDaemon	"C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
No	HKLM:Run	BDRegion	C:\Program Files (x86)\Cyberlink\Shared Files\brs.exe
No	HKLM:Run	BigPondWirelessBroadbandCM	"C:\Program Files (x86)\Telstra\BigPond Wireless Broadband\BigPond_CM.exe" -tsr
No	HKLM:Run	CLMLServer	"C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe"
No	HKLM:Run	iTunesHelper	"C:\Program Files (x86)\iTunes\iTunesHelper.exe"
No	HKLM:Run	JMB36X IDE Setup	C:\windows\RaidTool\xInsIDE.exe
No	HKLM:Run	Launch LCore	"C:\Program Files\Logitech Gaming Software\LCore.exe" /minimized
No	HKLM:Run	MDS_Menu	"C:\Program Files (x86)\CyberLink\MediaShow4\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\MediaShow4" UpdateWithCreateOnce "Software\CyberLink\MediaShow\4.1"
No	HKLM:Run	NUSB3MON	"C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
No	HKLM:Run	PDVD8LanguageShortcut	"C:\Program Files (x86)\CyberLink\PowerDVD8\Language\Language.exe"
No	HKLM:Run	QuickTime Task	"C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
No	HKLM:Run	RemoteControl8	"C:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe"
No	HKLM:Run	RtHDVCpl	C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
No	HKLM:Run	StartCCC	"C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
No	HKLM:Run	SunJavaUpdateSched	"C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
No	HKLM:Run	UpdateP2GoShortCut	"C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
No	HKLM:Run	UpdatePPShortCut	"C:\Program Files (x86)\CyberLink\PowerProducer\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\PowerProducer" UpdateWithCreateOnce "Software\CyberLink\PowerProducer\5.0"
No	HKLM:Run	UpdatePSTShortCut	"C:\Program Files (x86)\CyberLink\Blu-ray Disc Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\Blu-ray Disc Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
Yes	IE Extension	Blog This	C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
Yes	IE Extension	Send to OneNote	C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
Yes	IE Extension	Skype Plug-In	C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Yes	IE Extension	Research	
Yes	IE Helper	Adobe PDF Link Helper	C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
Yes	IE Helper		
Yes	IE Helper	AVG Safe Search	C:\Program Files (x86)\AVG\AVG10\avgssie.dll
Yes	IE Helper	RewardsArcade	C:\Program Files (x86)\RewardsArcade\RewardsArcade.dll
Yes	IE Helper	Java(tm) Plug-In SSV Helper	C:\Program Files (x86)\Java\jre6\bin\ssv.dll
Yes	IE Helper	Windows Live ID Sign-in Helper	C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
Yes	IE Helper	Skype Plug-In	C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Yes	IE Helper	Java(tm) Plug-In 2 SSV Helper	C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
Yes	IE Helper	Windows Live Family Safety Browser Helper Class	C:\Program Files\Windows Live\Family Safety\fssbho.dll
Yes	IE Toolbar		
No	Startup User	CurseClientStartup.ccip	C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\CurseClientStartup.ccip
No	Startup User	Logitech . Product Registration.lnk	C:\PROGRA~2\COMMON~1\LogiShrd\eReg\SetPoint\eReg.exe /remind /language=ENA /_WFM="."
Next I downloaded and ran MiniToolbox checking the "Flush DNS", "List Installed Programs" and "List Users, Partitions and Memory size. This was the results in the text file:
MiniToolBox by Farbar  Version: 18-01-2012
Ran by User (administrator) on 03-02-2012 at 20:25:32
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version:
Adobe Reader 9.4.4 (Version: 9.4.4)
Advertising Center (Version:
AMD APP SDK Runtime (Version: 10.0.851.4)
AMD Catalyst Install Manager (Version: 3.0.859.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.61205.2219)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version:
Apple Software Update (Version:
ATITool Overclocking Utility (Version: 0.26)
AutoHotkey (Version:
AVG 2011 (Version: 10.0.1424)
AVG 2011 (Version: 10.0.2109)
AviSynth 2.5
BigPond Wireless Broadband (Version: 2.19)
Bonjour (Version:
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.1205.2215.39827)
Catalyst Control Center Graphics Previews Common (Version: 2011.1205.2215.39827)
Catalyst Control Center InstallProxy (Version: 2011.1205.2215.39827)
Catalyst Control Center Localization All (Version: 2011.1205.2215.39827)
ccc-utility64 (Version: 2011.1205.2215.39827)
CCC Help Chinese Standard (Version: 2011.1205.2214.39827)
CCC Help Chinese Traditional (Version: 2011.1205.2214.39827)
CCC Help Czech (Version: 2011.1205.2214.39827)
CCC Help Danish (Version: 2011.1205.2214.39827)
CCC Help Dutch (Version: 2011.1205.2214.39827)
CCC Help English (Version: 2011.1205.2214.39827)
CCC Help Finnish (Version: 2011.1205.2214.39827)
CCC Help French (Version: 2011.1205.2214.39827)
CCC Help German (Version: 2011.1205.2214.39827)
CCC Help Greek (Version: 2011.1205.2214.39827)
CCC Help Hungarian (Version: 2011.1205.2214.39827)
CCC Help Italian (Version: 2011.1205.2214.39827)
CCC Help Japanese (Version: 2011.1205.2214.39827)
CCC Help Korean (Version: 2011.1205.2214.39827)
CCC Help Norwegian (Version: 2011.1205.2214.39827)
CCC Help Polish (Version: 2011.1205.2214.39827)
CCC Help Portuguese (Version: 2011.1205.2214.39827)
CCC Help Russian (Version: 2011.1205.2214.39827)
CCC Help Spanish (Version: 2011.1205.2214.39827)
CCC Help Swedish (Version: 2011.1205.2214.39827)
CCC Help Thai (Version: 2011.1205.2214.39827)
CCC Help Turkish (Version: 2011.1205.2214.39827)
CCleaner (Version: 3.13)
Command & Conquer™ 3: Kane's Wrath (Version: 1.00.0000)
Conduit Engine (Version: )
Curse Client (Version:
CyberLink Blu-ray Disc Suite (Version: 6.0.2806)
CyberLink MediaShow (Version: 4.1.3102)
CyberLink Power2Go (Version: 6.1.3224)
CyberLink PowerDVD 8 (Version: 8.0.3228f)
CyberLink PowerProducer (Version:
Dawn Of War (Version: 1.40)
DolbyFiles (Version: 2.0)
e-tax 2011 (Version: 10.1.671)
eReg (Version:
Fable III (Version: 1.0.0000.131)
Fable III (Version: 1.0.0002.131)
Gigabyte Raid Configurer (Version: 1.00.0001)
Google Chrome (Version: 16.0.912.77)
ImagXpress (Version:
iTunes (Version:
Java Auto Updater (Version:
Java(TM) 6 Update 30 (Version: 6.0.300)
Junk Mail filter update (Version: 14.0.8117.416)
K-Lite Codec Pack 6.5.0 (Basic) (Version: 6.5.0)
Logitech Gaming Software 7.00 (Version: 7.00.291)
Malwarebytes' Anti-Malware version (Version:
Media Go (Version: 1.6.508)
Media Go Video Playback Engine (Version:
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version:
Microsoft Games for Windows - LIVE (Version:
Microsoft Games for Windows - LIVE Redistributable (Version:
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Home and Student 2007 (Version: 12.0.4518.1014)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ Run Time  Lib Setup (Version: 1.0.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NEC Electronics USB 3.0 Host Controller Driver (Version:
Nero 9 Essentials
Nero ControlCenter (Version:
Nero CoverDesigner (Version:
Nero CoverDesigner Help (Version:
Nero Disc Copy Gadget (Version:
Nero Disc Copy Gadget Help (Version:
Nero DiscSpeed (Version:
Nero DiscSpeed Help (Version:
Nero DriveSpeed (Version:
Nero DriveSpeed Help (Version:
Nero Express Help (Version:
Nero InfoTool (Version:
Nero InfoTool Help (Version:
Nero Installer (Version:
Nero Online Upgrade (Version:
Nero PhotoSnap (Version:
Nero PhotoSnap Help (Version:
Nero Recode (Version:
Nero Recode Help (Version:
Nero ShowTime (Version:
Nero ShowTime (Version:
Nero StartSmart (Version:
Nero StartSmart Help (Version:
Nero StartSmart OEM (Version:
Nero Vision (Version:
Nero Vision Help (Version:
NeroExpress (Version:
neroxml (Version: 1.0.0)
PlayStation(R)Network Downloader (Version: 2.04.00651)
PlayStation(R)Store (Version:
Process Hacker 2.27 (r4957) (Version:
PSP Video 9 6 (Version: 6)
QuickTime (Version:
Real Alternative 2.0.2 (Version: 2.0.2)
RealMedia (remove only)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.17.304.2010)
Realtek High Definition Audio Driver (Version:
SES Driver (Version: 1.0.0)
Skype Toolbars (Version: 5.2.4170)
Skype™ 5.1 (Version: 5.1.112)
Star Wars: The Old Republic (Version: 1.00)
StarCraft II (Version:
Steam (Version:
System Requirements Lab (Version:
System Requirements Lab CYRI (Version:
Uniblue DriverScanner (Version:
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Ventrilo Client for Windows x64 (Version:
Visual Studio 2008 x64 Redistributables (Version:
Vuze (Version: 4.7)
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM  (03/06/2009 1.0.0008.0) (Version: 03/06/2009 1.0.0008.0)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
WinRAR 4.00 (64-bit) (Version: 4.00.0)
YouTube Downloader 2.7.1
YouTube Downloader App 3.00 (Version: 3.00)
ZTE USB Driver (Version:

========================= Memory info: ===================================

Percentage of memory in use: 20%
Total physical RAM: 12286.43 MB
Available physical RAM: 9774.54 MB
Total Pagefile: 24571.05 MB
Available Pagefile: 22030.75 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.07 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1855.69 GB) (Free:1669.25 GB) NTFS
2 Drive e: (SWTOREN1) (CDROM) (Total:7.77 GB) (Free:0 GB) CDFS
3 Drive i: (New Volume) (Fixed) (Total:1863.01 GB) (Free:1728.45 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-PC

Administrator            Guest                    User                     

**** End of log ****
And finally as per the instructions at the top of the forums I have included a zip file with the other files as requested.

Phew, sorry for the large post but I figure I should try and supply you guys with as much information as I have to help address this issue.

Any help you guys can provide would greatly be appreciated and I look forward to your replies
(My OS is Windows 7 professional 64 bit OEM by the way)

Attached Files
File Type: zip (2.83 MB, 16 views)
My System SpecsSystem Spec
08 Feb 2012   #2

Windows 7 Ultimate 64-Bit SP1

What color is the text on your launcher? I had this issue earlier in the week, if the text appears dim, the launcher is being patched. There does not seem to be any notification as with the normal patches, but if you try to launch the game, it will crash and restart the launcher patch.

Just a thought. I hope you get it figured out.
My System SpecsSystem Spec

 Problems trying to play SWTOR, NTdll.dll failing/faulting

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