Random computer freezes during game

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  1. Posts : 9
    Windows 7 Ultimate x64
       #1

    Random computer freezes during game


    Lately,when I play games i can see that bug.
    My screen shuts off and computer freezes(I can`t use keyboard(caps lock/ctrl+alt+delete..)or mouse)
    I heard the last game sound or something like that
    When this arrives,i can`t restart my computer,i have to press the power button.
    This problem appeared with the purchase of a computer,from the first day.
    Event viewer got only this:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    - System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2012-12-28T21:54:00.551212300Z

    EventRecordID 14451

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer User-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0
    The previous system shutdown at 11:52:06 PM on ‎12/‎28/‎2012 was unexpected.
    - Provider

    [ Name] EventLog

    - EventID 6008

    [ Qualifiers] 32768

    Level 2

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2012-12-28T21:54:08.000000000Z

    EventRecordID 14447

    Channel System

    Computer User-PC

    Security


    - EventData

    11:52:06 PM
    ‎12/‎28/‎2012


    917


    DC070C0005001C00170034000600A103DC070C0005001C00150034000600A1033C0000003C00000000000000000000000000 0000000000000100000000000000
    CPU - Quad Core i7-3770
    MB - Gigabyte GA-H61M-S1
    RAM - 8gb Spectek
    PSU - FSP Raider 750W
    Video - Radeon HD 7870

    So,what can i do with this problem?
      My Computer


  2. Posts : 2,573
    Win7 Ultimate X64
       #2

    Hello Nyafka, Welcome to SF

    The first event ID 41 is unexpected shutdown/loss of power probably caused by you manually shutting down the machine
    The second ID 6008 is similar, unexpected shutdown but generally is generated by machine so is possible you have a hardware/overheating problem
    I would monitor temperatures while gaming to see what temps you hit
      My Computer


  3. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Pauly said:
    Hello Nyafka, Welcome to SF

    The first event ID 41 is unexpected shutdown/loss of power probably caused by you manually shutting down the machine
    The second ID 6008 is similar, unexpected shutdown but generally is generated by machine so is possible you have a hardware/overheating problem
    I would monitor temperatures while gaming to see what temps you hit

    Temperatures while playing
      My Computer


  4. Posts : 2,573
    Win7 Ultimate X64
       #4

    They look pretty normal
      My Computer


  5. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Going to sleep,i`ll check answers tomorrow :)
      My Computer


  6. Posts : 544
    Windows 7 64bit
       #6

    Hi Nyafka,

    If the issue commonly occurs during 'game environment', the issue may be related to 'graphics adapter'. The GPU/PSU installed in the system look decent; and are likely to handle the 'game requirements'. However, I still recommend you to review the 'system requirements' of the 'game' that is causing the issue.

    If the requirements are being met, you may try re installing the 'Video Drivers'. you may find the following stpes useful:
    - Click 'Start icon' > Type 'devmgmt.msc' (without quotations) in 'Search programs and files' text box > Tap 'Enter' ('Device Manager' page appears) > Expand 'Display Adapters' > Right click 'AMD Radeon HD' and uninstall > Follow through with the uninstall process and restart the computer
    - Click AMD Graphics Drivers & Software
    - Select 'Desktop Graphics' > 'Radeon HD Series' > 'Radeon HD 7xxx Series PCIe > Enter the 'Operating System' installed in the computer > Download and install the 'Graphic Drivers' > Restart the PC and recheck performance

    Hope this helps. Do reply if you have any further questions. I would be glad to assist.
      My Computer


  7. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Saurabh A said:
    Hi Nyafka,

    If the issue commonly occurs during 'game environment', the issue may be related to 'graphics adapter'. The GPU/PSU installed in the system look decent; and are likely to handle the 'game requirements'. However, I still recommend you to review the 'system requirements' of the 'game' that is causing the issue.

    If the requirements are being met, you may try re installing the 'Video Drivers'. you may find the following stpes useful:
    - Click 'Start icon' > Type 'devmgmt.msc' (without quotations) in 'Search programs and files' text box > Tap 'Enter' ('Device Manager' page appears) > Expand 'Display Adapters' > Right click 'AMD Radeon HD' and uninstall > Follow through with the uninstall process and restart the computer
    - Click AMD Graphics Drivers & Software
    - Select 'Desktop Graphics' > 'Radeon HD Series' > 'Radeon HD 7xxx Series PCIe > Enter the 'Operating System' installed in the computer > Download and install the 'Graphic Drivers' > Restart the PC and recheck performance

    Hope this helps. Do reply if you have any further questions. I would be glad to assist.
    Requirements are okay, i play at maximum setting easily.

    Reinstalled. Going to try it,hope that everything will be fine Thanks:)
      My Computer


  8. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #8

    After 30 minutes~ of playing that appears again
    This is not a video card driver.
    Could this be due to audio drivers? Cause they`re not up to date? A conflict?
    Got AMD High Definition Audio Device+Realtek High Definition audio device.
      My Computer


  9. Posts : 1,962
    Windows 7 x64 (Ultimate)
       #9

    Did you install over the video drivers already installed or did you make a clean install? installing over the old drives is not a good idea.

    Also, whenever I have that problem, I also do the same with my audio drivers, can't be 100% sure or even tell if you if this makes logic sense, I only know it seems to work for me
      My Computer


  10. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #10

    AstaLaVista said:
    Did you install over the video drivers already installed or did you make a clean install? installing over the old drives is not a good idea.

    Also, whenever I have that problem, I also do the same with my audio drivers, can't be 100% sure or even tell if you if this makes logic sense, I only know it seems to work for me
    Yea,i first made clean install.
    So,audio drivers can make this issue?
    Okay,going to test it,thanks:)
      My Computer


 
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