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Windows 7: Huge problem!

10 Mar 2014   #21

32 bit

I did the request for information now. I didnt do them all. but if that okay with you?

My System SpecsSystem Spec
10 Mar 2014   #22

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

If you could fill in the model number of the HP Desktop, then it will be ok.
Without the model number, members are hard pressed to find information specific to your machine.

Please add that information to this field: System Manufacturer/Model Number HP

The tool in the tutorial would have made it a little easier, but even that doesn't fill in the model number.

Thanks for filling in your System specs.

Are there any error msgs displayed when the freeze happens?
Look in the Event Viewer for error, critical, and warning msgs
In the Start Menu search box, type
Event Viewer
Event Viewer should be highlighted at the top of the results - you can just hit enter to launch it (you can also double click it)
Maximize the Event Viewer window and expand the three categories (don't worry about informational or audit entries)
Collapse the other two panes (Recently Viewed nodes and Log summary) to display the most information in the Summary pane
Drag the column headings to the right so that all of the text in the column entries is displayed (it should all fit in a maximized window). The most important columns are Event Type, Event ID, and Source.

Th event logs might give members something to chew on.

You can also try a few things while you wait:Some of the steps are more than what is initially required (re-install Windows is after a lot of other things have been tried and failed to resolve the issue - that's why it is stated as "consider....")

Keep this side of your monitor informed as to what steps in which tutorial you have tried and the results. Some of this is wait-and-see, apply one change, see how your system behaves:
  • better? stop trying other things.
  • not better, try the next step in the tutorial or the next tutorial.
Take things slow and easy, one step at a time. Doing too much at once might not tell you which step solved the issue and it might get confusing even though the tutorials are well written step-by-step instructions.

If you're not sure about a step ask first so you understand what you're doing. Tutorials have some utilities or Windows references that are seldom used by the average user.

My System SpecsSystem Spec
10 Mar 2014   #23

32 bit

Screenshot by Lightshot I am not so sure of these are error from event viewer.
My System SpecsSystem Spec

10 Mar 2014   #24

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Ok, the event viewer screen shot does me no good - it only shows the levels, nothing else.

I forgot to tell you to close the left and right panes by clicking on the icons shown here:

Huge problem!-evt_sumryadmin2.png

This image also gives you a better idea of what members need to see.

If you follow this tutorial, the images or attachments will be posted on SevenForums (SF)
See: Screenshots and Files - Upload and Post in Seven Forums


My System SpecsSystem Spec
10 Mar 2014   #25

32 bit

Is this better now?

Attached Thumbnails
Huge problem!-9bjbsvz.png  
My System SpecsSystem Spec
10 Mar 2014   #26

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Thanks, that's much better.... except for one minor thing. You forgot to expand the Critical level and there are 50 errors in the past 7 days.

Please post a new screen shot that includes all three levels expanded
I haven't looked too closely at what you already posted, the one thing that pops out is the 1001 Bugcheck.

I'll look up the other error codes after you post the new screen shot. I want to focus on the Critical errors first, then Error, then Warnings.

There's a way to let me see the actual events, that way you can post the exported event log and I won't have to ask you to look inside each one.
  1. Launch Event Viewer
  2. Show the left pane again (the left icon I described before to close the pane)
  3. Expand Windows Logs
  4. Select / Highlight the Application log
  5. Right click to show the alternate menu
  6. Pick Save All Events As...
    The save dialog opens and allows you to specify a location and filename
    The default location should be your Documents folder
  7. Use kunozApplication as the filename
    the file type is prefilled as .evtx (this is what you want)
Repeat the steps 4 - 7 above for the System log
Use kunozSystem as the filename

Navigate to your Documents folder (or the save location you specified)
Right click to show the alternate menu
Pick New.. Compressed (zipped) folder
Name the zip folder kuzonEvents
Select both of the saved event logs and drag/drop them into the zip folder
Attach to a new post on this thread.

I still want to see the expanded Critical screenshot. The critical events might be in the two you saved, but they could also be in a different event log. I won't know that until you post the screenshot.


My System SpecsSystem Spec
10 Mar 2014   #27

32 bit

Here are the picture for Warning, Error and Critical Huge problem!-lt3szj4.png

Also I didnt know how to attract zip file in here


My System SpecsSystem Spec
11 Mar 2014   #28

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Thanks, I'll take a look at the stuff in the zip file

Also I didn't know how to attract zip file in here
Sure you did, I gave you the tutorial a few posts back. Maybe you thought that was just for screen shots, but it also describes attaching files. Here it is again:
See: Screenshots and Files - Upload and Post in Seven Forums

Your method worked, so don't sweat the details... no need to repost it.

My System SpecsSystem Spec
11 Mar 2014   #29

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

There are a number of things I see in your System event logs

First and foremost is that your system does not appear to be Win7 SP1
Are you getting any errors when you run Windows Update(WU)?

Please follow the instructions in this tutorial:
Windows Update Posting Instructions
You are asked to post the logs on your thread at the end of the tutorial (some folks miss that part)

Step 5. in that tutorial requests that you start another thread. This step is more for people who post in an existing thread that is not their own.
You do not have to start a new thread, just post the file on this thread.

Please also post a screen shot of Computer -> properties to confirm Win7 release information.
Right click Computer
Select properties
>> post a screen shot of that window


I've "highlighted" what I'd like to see in the example below

Attached Images
Huge problem!-sysprops.png 
My System SpecsSystem Spec
11 Mar 2014   #30


Giving up in this. i think there is people that know better about this than i do right now. I did what i could hope you get it fixed!
My System SpecsSystem Spec

 Huge problem!

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