Multiple games crashing at logo screen

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  1. Blees
    Posts : 9
    Windows 7 Pro x64 SP1
       New #1

    Multiple games crashing at logo screen


    So far, my list of crashing games includes:
    Portal 2, Half-Life 2, HL2 Episodes 1 and 2, Left 4 Dead 2, Team Fortress 2, Skyrim, Oblivion, Fallout: New Vegas, and Metro 2033. (Portal 1 and Far Cry 3 don't crash.)
    I've worked with Bethesda's customer support to try and resolve the Skyrim issue. I've tried:
    Running as Administrator
    Running in Compatability Mode
    Running with Selective Startup
    Verifying Game Cache in Steam
    Uninstalling and re-installing the game
    Rolling back graphics drivers
    Uninstalling and re-installing graphics drivers
    Buying a new graphics card

    While reading some other threads about strange and multiple game crashes, someone mentioned looking at Event Viewer. If you like, I can post my events, but it looks like some of the crashes (maybe all) are throwing this error:
    The Intel(R) HD Graphics Control Panel Service service terminated with the following error:
    %%-2147467259
    Since I am using an NVidia card (first a GTX 660 Ti, now a GTX 770), the Intel HD Graphics shouldn't be coming into it, I think.

    I noticed the Skyrim problem about 3 weeks ago, but it may have been going on longer. I can attest that every one of these games has worked on my system previously.
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  3. A Guy
    Posts : 53,395
    Windows 10 Home x64
       New #2

    Welcome to Seven Forums Blees. Almost all searches for your error lead to threads on malware forums. Let's start with some scans just to be sure. I'd d/l the free Malwarebytes if you don't have it already

    Malwarebytes | Free Anti-Malware Detection & Removal Software

    Do not choose the free trial of Premium. Run a complete Threat Scan post results here

    Also, d/l AdwCleaner

    AdwCleaner Download

    Choose the Download Now @BleepingComputer link

    How To Use AdwCleaner [Manual]

    Again, post the log here.

    If these scans come up clean, we'd take another path. If they find items, we'd pursue that avenue. A Guy
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  4. Blees
    Posts : 9
    Windows 7 Pro x64 SP1
    Thread Starter
       New #3

    Malwarebytes Anti-Malware
    Malwarebytes | Free Anti-Malware & Internet Security Software

    Scan Date: 6/15/2014
    Scan Time: 8:01:01 AM
    Logfile: malwarebytes.txt
    Administrator: Yes

    Version: 2.00.2.1012
    Malware Database: v2014.06.15.02
    Rootkit Database: v2014.06.02.01
    License: Free
    Malware Protection: Disabled
    Malicious Website Protection: Disabled
    Self-protection: Disabled

    OS: Windows 7 Service Pack 1
    CPU: x64
    File System: NTFS
    User: BisselBox

    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 289396
    Time Elapsed: 4 min, 59 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 0
    (No malicious items detected)

    Registry Keys: 1
    PUP.Optional.Linkury.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{BC0BF363-63AB-4FF7-8EF1-AE0D7F711B24}, , [b10ddf99116af1457f4a8224d9298f71],

    Registry Values: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Folders: 0
    (No malicious items detected)

    Files: 4
    PUP.Optional.MultiPlug.A, C:\$Recycle.Bin\S-1-5-21-271821404-2781116903-2202626412-1001\$R7T5JJR\J2RWgokbGL.dll, , [5866bbbd5427ea4c7de9b39ae51ce917],
    PUP.Optional.MultiPlug.A, C:\$Recycle.Bin\S-1-5-21-271821404-2781116903-2202626412-1001\$R07ZP37\I7LBDNtH.dll, , [c0fe9adeec8f2b0b91d52f1eb1506997],
    PUP.Optional.Amonetize, C:\Users\BisselBox\AppData\Local\Temp\Launcher__5640_il3930.exe, , [239b1c5c56251f17048878018081ac54],
    PUP.Optional.Perion.A, C:\Windows\SysWOW64\ARFC\wrtc.exe, , [922cd4a493e8c76ff113c3ebfb0743bd],

    Physical Sectors: 0
    (No malicious items detected)


    (end)
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  6. Blees
    Posts : 9
    Windows 7 Pro x64 SP1
    Thread Starter
       New #4

    # AdwCleaner v3.212 - Report created 15/06/2014 at 08:08:13
    # Updated 05/06/2014 by Xplode
    # Operating System : Windows 7 Professional Service Pack 1 (64 bits)
    # Username : BisselBox - BISSELBOX-PC
    # Running from : C:\Users\BisselBox\Downloads\AdwCleaner.exe
    # Option : Clean

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    Folder Deleted : C:\ProgramData\apn
    Folder Deleted : C:\ProgramData\WinFilter
    Folder Deleted : C:\ProgramData\WinterSoft
    Folder Deleted : C:\ProgramData\50CoUpons
    Folder Deleted : C:\ProgramData\DownloaD keepeer
    Folder Deleted : C:\ProgramData\EnjoyCoupon
    Folder Deleted : C:\ProgramData\SaaveoLots
    Folder Deleted : C:\ProgramData\surff And kEep
    Folder Deleted : C:\ProgramData\UTubeRAdBlocker
    Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Leap Motion
    Folder Deleted : C:\Program Files (x86)\ss helper
    Folder Deleted : C:\Program Files (x86)\Leap Motion
    Folder Deleted : C:\Windows\SysWOW64\ARFC
    Folder Deleted : C:\Windows\SysWOW64\jmdp
    Folder Deleted : C:\Windows\SysWOW64\WNLT
    Folder Deleted : C:\Windows\System32\ljkb
    Folder Deleted : C:\Users\BisselBox\AppData\Local\apn
    Folder Deleted : C:\Users\BisselBox\AppData\LocalLow\SweetIM
    Folder Deleted : C:\Users\BisselBox\AppData\Roaming\Leap Motion
    File Deleted : C:\END
    File Deleted : C:\Windows\System32\ImhxxpComm.dll
    File Deleted : C:\Users\BISSEL~1\AppData\Local\Temp\Uninstall.exe
    File Deleted : C:\Users\BISSEL~1\AppData\Local\Temp\uninstaller.exe
    File Deleted : C:\Users\BisselBox\AppData\LocalLow\SkwConfig.bin

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{8E9E3331-D360-4f87-8803-52DE43566502}]
    Value Deleted : [x64] HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{8E9E3331-D360-4f87-8803-52DE43566502}]
    Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ogccgbmabaphcakpiclgcnmcnimhokcj
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\Extension.DLL
    Key Deleted : HKLM\SOFTWARE\Classes\SWEETIE.IEToolbar
    Key Deleted : HKLM\SOFTWARE\Classes\SWEETIE.IEToolbar.1
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS
    Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs [C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgHelperApp.exe]
    Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs [C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgToolbarProxy.dll]
    Key Deleted : HKCU\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5F189DF5-2D05-472B-9091-84D9848AE48B}{3e661da}
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B302A1BD-0157-49FA-90F1-4E94F22C7B4B}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EEE6C35D-6118-11DC-9C72-001320C79847}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{68BA25BE-3436-859B-E3E8-18285B0729BA}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9BFFA323-7E4F-6B0C-1452-35B374BDE6D3}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110211621178}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220222622278}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C358-6118-11DC-9C72-001320C79847}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C359-6118-11DC-9C72-001320C79847}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C35A-6118-11DC-9C72-001320C79847}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550255625578}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660266626678}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EEE6C35E-6118-11DC-9C72-001320C79847}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EEE6C35F-6118-11DC-9C72-001320C79847}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440244624478}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{68BA25BE-3436-859B-E3E8-18285B0729BA}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110211621178}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{68BA25BE-3436-859B-E3E8-18285B0729BA}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110211621178}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{68BA25BE-3436-859B-E3E8-18285B0729BA}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{9BFFA323-7E4F-6B0C-1452-35B374BDE6D3}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110211621178}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{EEE6C367-6118-11DC-9C72-001320C79847}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
    Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
    Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{EEE6C35B-6118-11DC-9C72-001320C79847}]
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{68BA25BE-3436-859B-E3E8-18285B0729BA}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{9BFFA323-7E4F-6B0C-1452-35B374BDE6D3}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C66F0B7A-BD67-4982-AF71-C6CA6E7F016F}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EEE6C358-6118-11DC-9C72-001320C79847}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EEE6C359-6118-11DC-9C72-001320C79847}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EEE6C35A-6118-11DC-9C72-001320C79847}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550255625578}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660266626678}
    Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
    Key Deleted : HKCU\Software\IM
    Key Deleted : HKCU\Software\ImInstaller
    Key Deleted : HKCU\Software\installedbrowserextensions
    Key Deleted : HKCU\Software\SmartBar
    Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
    Key Deleted : HKLM\Software\{5F189DF5-2D05-472B-9091-84D9848AE48B}
    Key Deleted : HKLM\Software\{77D46E27-0E41-4478-87A6-AABE6FBCF252}
    Key Deleted : HKLM\Software\SP Global
    Key Deleted : HKLM\Software\SProtector
    Key Deleted : HKLM\Software\WNLT
    Key Deleted : HKLM\Software\Leap Motion
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DD85D6BF-4787-4A93-99A5-3F0CF0AE8834}
    Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~3\WINFIL~1\WINFIL~2.DLL

    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.17126


    -\\ Mozilla Firefox v30.0 (en-US)

    [ File : C:\Users\BisselBox\AppData\Roaming\Mozilla\Firefox\Profiles\ssa5bpbi.default-1400021020387\prefs.js ]


    -\\ Google Chrome v33.0.1750.146

    [ File : C:\Users\BisselBox\AppData\Local\Google\Chrome\User Data\Default\preferences ]


    *************************

    AdwCleaner[R0].txt - [9278 octets] - [15/06/2014 08:01:32]
    AdwCleaner[S0].txt - [8498 octets] - [15/06/2014 08:08:13]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [8558 octets] ##########
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  7. A Guy
    Posts : 53,395
    Windows 10 Home x64
       New #5

    The Malwarebytes log doesn't look too bad, some PUPs (Potentially unwanted programs) you can do some google searching on, but doesn't appear bad on the surface. AdwCleaner found a load of stuff that also appears somewhat minor. I take it the original problem was not corrected? A Guy
      My Computer
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  8. Blees
    Posts : 9
    Windows 7 Pro x64 SP1
    Thread Starter
       New #6

    Correct. Some of the stuff Adwcleaner found was legit software that I haven't used for a while. Also, one of the things it found (WinFilter) has been throwing errors in Error Viewer.
      My Computer
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  10. A Guy
    Posts : 53,395
    Windows 10 Home x64
       New #7

    I'll see if any of our hardware experts have any ideas for you. A Guy
      My Computer
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  11. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #8

    Blees said:
    I can attest that every one of these games has worked on my system previously.
    That indicates something's changed in your setup. Did all the games start crashing at the same time or did it happen over a period of time?

    What PSU do you have? It would be helpful if you could flesh out your system specs.

    Open Device Manger and expand Display Adapters. What shows in there?

    Check in the BIOS to see if the iGPU is enabled or disabled.

    Download the tool linked below, run it and upload the logs so we can have a look at what's going on driver wise.

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  12. MrNeeds
    Posts : 1,218
    Windows 7 Ultimate x64 SP1
       New #9

    just going to throw this out there, have you disabled your onboard GPU within the BIOS? sounds to me like it's running in hybrid/discrete mode
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  13. Blees
    Posts : 9
    Windows 7 Pro x64 SP1
    Thread Starter
       New #10

    I unfortunately didn't play the games all enough to notice a shift. I was playing Team Fortress 2 less than a month ago, and I honestly never loaded any of the other games until I tried Skyrim 2 weeks ago.
    My PSU is a Corsair GS700.

    Other system specs:
    Processor:Intel i7-3770K
    RAM: 32GB Intel
    Motherboard: DZ77GA-70K
    SSD: Samsung SSD 840 EVO 500GB ATA Device
    HDD: ST2000DM001-1CH164 ATA Device
    Graphics: ST2000DM001-1CH164 ATA Device
    OS: Microsoft Windows 7 Professional 64-bit SP1

    In my Display Adapters, I only have the Geforce GTX 770.
    I was pretty sure I had disabled the onboard GPU, but I will try again.
    The logs are attached.

    Edit:
    Aha! Brain now working. I installed the SSD fairly recently (upgrading from a Intel 120GB). Not all the games are loaded on that drive, but is it possible some files didn't get cloned onto the new drive properly, and if so, how would I fix that?
    Multiple games crashing at logo screen Attached Files
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