Games randomly crashes to windows during gameplay


  1. Posts : 12
    Windows 7 Home Premium 64 bit
       #1

    Games randomly crashes to windows during gameplay


    I've had this problem for quite awhile; while playing csgo or fifa, they both would randomly crash and the screen goes black. The windows error popup would show that the error is apphang1. I've tried running sfc/scannow and it shows that there are some files that could not be repaired. Upon accessing the cbs.logs, i found this : Cannot repair member file [l:36{18}]"Amd64\hpz3lw72.dll" of prnhp004.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch. This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.INF_prnhp004"

    Any help is much appreciated.
    Last edited by unglapungla; 21 Apr 2015 at 10:11.
      My Computer


  2. Posts : 12
    Windows 7 Home Premium 64 bit
    Thread Starter
       #2

    anybody has any idea for a fix?
      My Computer


  3. Posts : 1,962
    Windows 7 x64 (Ultimate)
       #3

    That is above my paygrade but this may help you help others help you back... Tips on Troubleshooting Game Issues
      My Computer


 

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