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Windows 7: MapleStory.exe has stopped working (Fault module:Ntdll.dll)

22 Sep 2015   #1

Windows 7 Ultimate x32
MapleStory.exe has stopped working (Fault module:Ntdll.dll)

Last week I downloaded a game named MapleStory I used to play it in past (Like from 4-5 years) but everytime I try to open it it crashes saying (MapleStory.exe has stopped working) and gives
Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	MapleStory.exe
  Application Version:
  Application Timestamp:	55e581dc
  Fault Module Name:	ntdll.dll
  Fault Module Version:	6.1.7600.16385
  Fault Module Timestamp:	4a5bdadb
  Exception Code:	c0000005
  Exception Offset:	00028c72
  OS Version:	6.1.7600.
  Locale ID:	3073
  Additional Information 1:	e8ad
  Additional Information 2:	e8adce1c2b9e7be834b4063ac3c53863
  Additional Information 3:	e8ad
  Additional Information 4:	e8adce1c2b9e7be834b4063ac3c53863

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I hope anyone can find me a solution cause I really want to play that game and remember all my past
in it and all what I did in it.

Note: I got win 7 and in past I used win xp to play with (Many player got win 7 and it works fine with them)
Also I downloaded the game on drive D: not C: (I have only both no other windows)
Also I tried everything on this site:
How To Fix Ntdll.dll Errors [Windows 10, 8, 7, Vista & XP]
So please don't suggest any of these
(And tried another user)

I also uploaded a txt with all info of my dxdiag

Have a good day

Attached Files
File Type: txt DxDiag.txt (31.4 KB, 4 views)
My System SpecsSystem Spec
23 Sep 2015   #2

Windows 7 Ultimate x64 SP1

Perhaps a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup
Disable firewall
Install DirectX9.0c if the game uses it
Install Visual C++ Redistributables 2005/2008/2010/2012/2013/2015 (x86 if OS is 32 bit or both x86 and x64 if OS is 64 bit) - you would only need 1 of these, but it is safe to install all
Run as administrator
My System SpecsSystem Spec
23 Sep 2015   #3

Windows 7 Ultimate x32

Is directx 9.0c older version of direct x 11 or it is another type of direct x because I got directx 11
also I have visual c++ 2005-2008-2010-2012-2013-2015

And running as admin is something I always do x3
And I always disable firewall and updates (Cause they always annoy me)
My System SpecsSystem Spec

23 Sep 2015   #4

Windows 7 Ultimate x64 SP1

Lack of important updates my cause issues

MapleStory uses DirectX9.0c, so install Download DirectX 9.0c End-User Runtime from Official Microsoft Download Center

Is your OS 32 bit or 64?
My System SpecsSystem Spec
29 Sep 2015   #5

64 win 7 ultimate

were you ever able to solve this? i have the EXACT same error, and it just started very recently. nothing i do fixes it. ive tried clearing registry of all maplestory and nexon related keys, reinstalling, updating windows, turning off firewalls, and nothing works

as soon as i click "PLAY" in launcher or anywhere for that matter, it just gives me the same error you have

~EDIT~ sorry i guess mine is different.... didnt realize mine was a stackhash module, and yours wasnt. sorry im stupid

Problem signature:
Problem Event Name: BEX
Application Name: maplestory.exe
Application Version:
Application Timestamp: 55e581dc
Fault Module Name: StackHash_e98d
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: e98d
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 6eab
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635
My System SpecsSystem Spec
13 Jan 2016   #6

Windows 7 Ultimate x32

Well sorry guys for late respond but it was fixed by disabling some apps from msconfig thnx everyone who tried to help me! =D
My System SpecsSystem Spec

 MapleStory.exe has stopped working (Fault module:Ntdll.dll)

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