Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Need help with DirectX & msinfo32 .

24 Jan 2016   #1

Windows 7, 64 bit
Need help with DirectX & msinfo32 .


Story: My games crash, i first thought it's my windows, then i thought it's the drivers and/or my graphics card, and THEN i kinda got to the idea where it's my directX causing it.
Problem: Most of my games crash, or makes my graphics card go "weird" ( By weird i mean, it shows wrong colors and then crashes the game ).

Games that crash:
Fallout 4
Sid Meier's Civilization V
.. & more.

What i did:

#1 I contacted GTA V support about the issue and they ask you for your dxdiag and msinfo32 yet i have these 2 issues:


#2: I re-installed my drivers, tried every single new & old drivers.
#3: Made sure my "DirectX" is up to date, and windows update are done.
#4: Disabled nvidia HD audio in-case it was causing any issues.
#5: Tried playing with the clock of my graphic card ? " Overclocking or w/e "
#6: Changed the Value of TdrDelay & TdrLevel in regedit

How do i know/why do i think it's DirectX and msinfo32 thingy causing the problem?

I used to constantly crash on Sid Meier Civ V, when running the game using Dx11, i even tried switching my graphics card, and it still crashed me, and the graphics never loaded as they should've, BUT once i switched to Dx9 it loaded perfectly !

Note:I am using a nVidia GT 630, i ALWAYS crash at fallout 4 startup however, when i switch to my old nVidia GT 520 the game loads, no crashes. ( bad FPS ofc )
Note #2: All games are 100% legit, bought, downloaded and played using Steam.
Note #3: I get this message on few games that crash " Display driver stopped responding and has recovered"

Resolution: I tried everything possible and from what i see/been through the past few months, i think it's the DirectX 11 being corrupted/bad ? Once i switched to Dx9 everything runs perfectly & i can tell it's not my graphics card problem cause it's a new one. ( Even tried a different one. )
Note: I passed the video card stability test that nVidia suggested to me.
Quick Questions :P :
#1 Is there a way to UNINSTALL DirectX 11 and re-install it?
#2 Is it really the problem causing it?
#3 Why can't my dxdiag show me info and shows " N/a" instead?
#4 Why msinfo32 says " Can't collect information" "Cannot acces the Windows Managment Instrumentation software"

Anyone that got any idea about whats going on, and can/willing to help is greatly appreciated <3


My System SpecsSystem Spec
24 Jan 2016   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
try this

Its a semi BSOD,
follow these instructions.


Attached Files
File Type: txt graphics.txt (633 Bytes, 3 views)
My System SpecsSystem Spec
25 Jan 2016   #3

Windows 7, 64 bit

Quote   Quote: Originally Posted by torchwood View Post
Its a semi BSOD,
follow these instructions.

Hey, thanks for the reply.. uhm, i am not sure what BSOD means o.O but i did what you told me to do in the instructions above, and the issue is still there :/
My System SpecsSystem Spec

27 Jan 2016   #4

Windows 7 Home Premium 64-BIT

BSOD or also known as Blue Screen of Death is an error screen displayed on a Windows computer system after a fatal system error, also known as a system crash: when the operating system reaches a condition where it can no longer operate safely.
My System SpecsSystem Spec

 Need help with DirectX & msinfo32 .

Thread Tools

Similar help and support threads
Thread Forum
msinfo32.exe shows no Network Adapter
I just got back from a vacation and on turning on my laptop, I noticed that I was unable to locate any wifi signals, and after a bit of searching I found to check msinfo32.exe and found a bunch of seemingly network related drivers unable to function due to a device not being able to be found, and...
Network & Sharing
can't export my msinfo32 file
The process starts fine but when it comes to the display he crashed I've included a picture
General Discussion
Can't Save or Export msinfo32
I can run msinfo32 OK but when I try to save or export, it hangs at a page that says "refreshing system info...printing". I let it run over an hour before I stopped it. I have saved msinfo32 in the past about 3 months ago with no problems. I have attached a snapshot of the hung spot. I need to...
Performance & Maintenance
DirectX issue - setup has detected that one or more directx component
I'm having an issue where i can't reinstall directx from the latest redist on Win7 Pro x64. When i goto run the setup i just get 'setup has detected that one or more directx component files in-use by an application' then i'm forced to exit the installer. Can anyone help to resolve this??...
Graphic Cards

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:38.
Twitter Facebook Google+