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Windows 7: Rockstar crashing after profile selection menu

27 Feb 2017   #1

Rockstar crashing after profile selection menu

Everytime I try to start Rockstar 2014 edition it crashes after I selected a profile. It is through steam and Uplay. I unistalled Uplay as well thinking it would make a difference. It is giving me this error

Problem signature:
Problem Event Name: BEX
Application Name: Rocksmith2014.exe
Application Version:
Application Timestamp: 587018ce
Fault Module Name: StackHash_0a9e
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Offset: 2b6ca50c
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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I have updated drivers, installed again etc to no difference. Any suggestions?

My System SpecsSystem Spec
27 Feb 2017   #2
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot

That's a weird error to get from Rocksmith, unless the files have become corrupted somehow. You've allowed Steam to give it all of the updates it requires?

We'll look into the BEX problem. In the meantime, please download and run this tool and post the results. That will give us more relevant information on your system so we can try to see what the problem is.

Also, see post #1 in this thread:
My System SpecsSystem Spec
28 Feb 2017   #3


Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KWQ24-C7Y2M-8P24M
Windows Product Key Hash: ER4P2pWc158fng44j+eCXsoKDWY=
Windows Product ID: 00359-OEM-8703575-02667
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9CD3E344-2A50-4AA2-8B41-41C7E08C140A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9CD3E344-2A50-4AA2-8B41-41C7E08C140A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8P24M</PKey><PID>00359-OEM-8703575-02667</PID><PIDType>3</PIDType><SID>S-1-5-21-4285945992-2536780905-3426808960</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0501</Version><SMBIOSVersion major="2" minor="6"/><Date>20110509000000.000000+000</Date></BIOS><HWID>97ED0700018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-035-702667-02-3081-7601.0000-2042011
Installation ID: 021294302016458920956993995810879591758646115184490676
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 8P24M
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 28/02/2017 3:34:41 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:4:2017 17:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
My System SpecsSystem Spec

28 Feb 2017   #4


Thank you Mellon head, that thread you sent me to was the answer I was looking for! Would you know how to prevent that from updating?
My System SpecsSystem Spec
28 Feb 2017   #5
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot

You can go into Windows Update and hide that particular update, then Windows will ignore it and you won't have any more trouble with it.

I should have asked, are your Nvidia drivers up to date?
My System SpecsSystem Spec
28 Feb 2017   #6


Yes all the drivers are up to date, it starts perfectly now. Thank you
My System SpecsSystem Spec

 Rockstar crashing after profile selection menu

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