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Windows 7: Ark survival crashes at launch. Error report contains dxgi.dll

28 Sep 2017   #1

Windows 7 pro 64 bit
Ark survival crashes at launch. Error report contains dxgi.dll

Game has been stable for weeks. Yesterday it would not launch any way I tried. I have made no changes to computer except I reset my refresh rate to 144 hz. I got a new 144 hz monitor about a week ago. NVDiA control center will not let me go back to 60 hz to see it that is the problem. I do go down to 100hz but it didn't help. In doing research I found in the error report reference to dxgi.dll and also d3dllviewprot and that led me to the instruction to download the redistributed files. When I ran the DXwebinstaller it crashes producing more log files to look over. Microsoft indicated that the dxwebinstaller contained files for dX 9,10,and 11 and for all osís, However the downloaded file says that it is for DX 9.0c and earlier versions. Not sure why the confusion. All this info is from Microsoft using their links. So suspecting my DX11 files I ran DXdiag with no problems showing up. I tried stressing my system with Furmark stress test with no problems. I tried other games that I thought would use directx with nothing showing up. I verified my game files, and even removed and reinstalled the game. No help. I ran scannow. No corrections were necessary. I have attached log files and error reports. I have more questions than answers. Any ideas or suggestions would be helpful. Thanks David

Attached Thumbnails
Ark survival crashes at launch. Error report contains dxgi.dll-shootergame-error.png  
Attached Files
File Type: txt DxDiag.txt (55.5 KB, 1 views)
File Type: log DirectX.log (193.2 KB, 2 views)
File Type: log DXError.log (1.8 KB, 2 views)
My System SpecsSystem Spec

 Ark survival crashes at launch. Error report contains dxgi.dll

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