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Windows 7: 'Just Cause 2 has stopped working' message after trying to open game.

2 Weeks Ago   #1
PK2

Windows 7 Professional 64-bit
 
 
'Just Cause 2 has stopped working' message after trying to open game.

I'm using Windows 7 Professional 64-bit Service Pack 1 on a Dell Precision M4600 laptop that my uncle got for me last month, with the latest drivers and graphics cards.

Quote:
Processor: Intel(R) Core(TM) i7-2760QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Quote:
Available OS Memory: 8074MB RAM
Graphics Cards: Intel(R) HD Graphics 3000 and NVIDIA Quadro 2000M


I downloaded Just Cause 2 from another site (not Steam; I don't want to buy it) and for some reason, every time I try to open it, it keeps showing a black screen and a message saying ‘Just Cause 2 has stopped working’. I've tried reinstalling it, turning off the anti-virus software and Malwarebytes a number of times, installing the d3dx10_42.dll file and placing it in the System32 folder in attempt to fix the problem, adding /windowed and running it in windowed mode, running it in Safe Mode and when that didn't work, adding /failsafe, adding /dxadapter=0 and running it as an administrator in compatibility mode with the lowest settings, but none of them have worked and the problem still persists. I don't want to have to reinstall or do a factory reset for my new laptop, or by a new one.

Here is a photo of the box that shows up every time I try to open the game in Safe Mode:


Here are my specs:
Quote:
------------------
System Information
------------------
Time of this report: 9/30/2018, 14:00:33
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.180810-0600)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Precision M4600
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2760QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8074MB RAM
Page File: 4402MB used, 11742MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 3000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_04A31028&REV_09
Display Memory: 4095 MB
Dedicated Memory: 2000 MB
Shared Memory: 2095 MB
Current Mode: 1920 x 1080 (32 bit) (40Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5448
Native Mode: 1920 x 1080(p) (59.999Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 9.17.0010.3517 (English)
Driver Version: 9.17.10.3517
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/29/2018 18:15:26, 12617728 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4266-11CF-FF6D-AE24B3C2D835}
Vendor ID: 0x10DE
Device ID: 0x0DDA
SubSys ID: 0x14A31028
Revision ID: 0x00A1
Driver Strong Name: oem3.inf:IntelGfx.NTamd64.6.0:iSNBM0:9.17.10.3517:pci\ven_8086&dev_0126&subsys_04a31028
Rank Of Driver: 00E00001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Here is my Application Error report:
Quote:
Log Name: Application
Source: Application Error
Date: 1/10/2018 7:45:14 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Description:
Faulting application name: JustCause2.exe, version: 1.0.0.2, time stamp: 0x4c1b5791
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24231, time stamp: 0x5b6db2d4
Exception code: 0xc06d007e
Fault offset: 0x0000c54f
Faulting process id: 0x1024
Faulting application start time: 0x01d45906dcad147a
Faulting application path: C:\Games\Just Cause 2\JustCause2.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 1c777a82-c4fa-11e8-b6c9-446d57c9d350
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-09-30T21:45:14.000000000Z" />
<EventRecordID>15545</EventRecordID>
<Channel>Application</Channel>
<Computer>user-PC</Computer>
<Security />
</System>
<EventData>
<Data>JustCause2.exe</Data>
<Data>1.0.0.2</Data>
<Data>4c1b5791</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.24231</Data>
<Data>5b6db2d4</Data>
<Data>c06d007e</Data>
<Data>0000c54f</Data>
<Data>1024</Data>
<Data>01d45906dcad147a</Data>
<Data>C:\Games\Just Cause 2\JustCause2.exe</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>1c777a82-c4fa-11e8-b6c9-446d57c9d350</Data>
</EventData>
</Event>
Here is my Windows Error Reporting Report:
Quote:
Log Name: Application
Source: Windows Error Reporting
Date: 1/10/2018 7:45:25 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
Description:
Fault bucket 3887848662, type 324138266
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: JustCause2.exe
P2: 1.0.0.2
P3: 4c1b5791
P4: KERNELBASE.dll
P5: 6.1.7601.24231
P6: 5b6db2d4
P7: c06d007e
P8: 0000c54f
P9:
P10:

Attached files:
C:\Users\user\AppData\Local\Temp\WER73E7.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_JustCause2.exe_5f3a9a91e1c7 6b2fe014b283ff7849fc824adb_0d34a0e0

Analysis symbol:
Rechecking for solution: 0
Report Id: 1c777a82-c4fa-11e8-b6c9-446d57c9d350
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-09-30T21:45:25.000000000Z" />
<EventRecordID>15546</EventRecordID>
<Channel>Application</Channel>
<Computer>user-PC</Computer>
<Security />
</System>
<EventData>
<Data>3887848662</Data>
<Data>324138266</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>JustCause2.exe</Data>
<Data>1.0.0.2</Data>
<Data>4c1b5791</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.24231</Data>
<Data>5b6db2d4</Data>
<Data>c06d007e</Data>
<Data>0000c54f</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\user\AppData\Local\Temp\WER73E7.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_JustCause2.exe_5f3a9a 91e1c76b2fe014b283ff7849fc824adb_0d34a0e0</Data>
<Data>
</Data>
<Data>0</Data>
<Data>1c777a82-c4fa-11e8-b6c9-446d57c9d350</Data>
<Data>0</Data>
</EventData>
</Event>



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 'Just Cause 2 has stopped working' message after trying to open game.




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