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Windows 7: Installed win 7 upgrade and now i get a installation message!

27 Jul 2010   #1
paulpp

windows 7
 
 
Installed win 7 upgrade and now i get a installation message!

Hi i recently installed win 7 via an upgrade and everytime i boot up the laptop and it gets to the desktop it say installing hp customer assisatnt but then fails and asks me to locate the programme, does anyone know how to remove this from happening?

Also whilist on this note the same happens with an email it says there is no email client please install one even though i have installed windos live mail so does anyone know how to remove both of these?

Regards Paul


My System SpecsSystem Spec
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27 Jul 2010   #2
Petey7

Windows 7 Professional SP1 64-bit
 
 

Go to Programs and Features in Control Panel and remove any hp related software, not including drivers.

Did you set Live Mail to be your default mail program?
My System SpecsSystem Spec
27 Jul 2010   #3
letsdoamazing

Windows 7 Ultimate 64-bit
 
 

Those come standard on an HP Machine, they all can be removed by

Start>Control Panel>Programs>Programs and Features> "HP xxxx">"Right-click"> Uninstall.

It wont hurt a thing.
My System SpecsSystem Spec
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27 Jul 2010   #4
paulpp

windows 7
 
 

Ye thanks for the info i knew how to remove programmes i didnt think it would just be that simple i thought it was some sort of erro aha i didnt even think of looking in there,

Thanks again
My System SpecsSystem Spec
27 Jul 2010   #5
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hello paulpp.





As there may be some progs/apps from HP you may want to keep, instead of removing everything willy nilly; have a look at the little tutorial at the link below to see if you can find the exact one causing the issue.
Be sure to post back with the outcome.



Troubleshooting with MSCONFIG
My System SpecsSystem Spec
27 Jul 2010   #6
paulpp

windows 7
 
 

Thanks for your guide it looks very useful and im in the provess of it now, the email message says if you have installed an email appliaction already then assosiate ti within the default programmes list but i dont know what to assosiate there are ot many files within ythe list,

can anyone help me out here?

Regards Paul
My System SpecsSystem Spec
27 Jul 2010   #7
paulpp

windows 7
 
 

I also tryed removing entries from the startup and there were only two which were relevent, one didnt stop it so i enabled that again and i am just trying the second one now but i dont think it will work as the name is different, if it dont what other root can i take?
My System SpecsSystem Spec
27 Jul 2010   #8
letsdoamazing

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Bare Foot Kid View Post
Hello paulpp.





As there may be some progs/apps from HP you may want to keep, instead of removing everything willy nilly; have a look at the little tutorial at the link below to see if you can find the exact one causing the issue.
Be sure to post back with the outcome.



Troubleshooting with MSCONFIG

Luckily, HP Doesn't give you that much to screw up. Every program you delete, you can get back, by there website or by system restore. Not that I am recommending those options, but its nothing you cant get back.
My System SpecsSystem Spec
27 Jul 2010   #9
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate
 
 

Quote   Quote: Originally Posted by paulpp View Post
I also tryed removing entries from the startup and there were only two which were relevent, one didnt stop it so i enabled that again and i am just trying the second one now but i dont think it will work as the name is different, if it dont what other root can i take?




Just to make sure, you are restarting the PC when you disable an entry to complete the process?
My System SpecsSystem Spec
27 Jul 2010   #10
paulpp

windows 7
 
 

Yep restarting everytime there was only 3 listed as hp and i only tryed 2 cause the other option had no relevence to the issue at all,

Amy other route i can take?
My System SpecsSystem Spec
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 Installed win 7 upgrade and now i get a installation message!




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