Windows has encountered a critical problem and will restart automatic


  1. Posts : 12
    Windows 7 Ultimate 32 Bit
       #1

    Windows has encountered a critical problem and will restart automatic


    I have moved this thread over, as I felt it was a different issue.

    Previous thread - Most of the main services will not start?

    I'm running win 7 Ultimate 32 Bit, which has been fine up to a few days ago when on start up reaching the desktop I started getting a window saying "Windows has encountered a critical problem and will restart automatically in one minute." it would then restart and continually loop this way.

    I booted to safe mode and had no restart message, so was able to run a virus scan using Microsoft security essentials, however if I booted to safe mode with networking the restart window would show again.

    I have looked for the Gbp Service, which I was advised might be causing the problem, but cannot find this in services running.

    However, I have found that by discounting the internet, the restart issue does not show, but as soon as I connect to the internet, it pops up and the system restarts.

    Does this indicate a virus or trojen of some kind?

    Any suggestion how I stop this, as I cannot run a up to date antivirus program without being connected to the internet to get the latest updates?

    Happy.
      My Computer


  2. Posts : 11,840
    64-bit Windows 8.1 Pro
       #2

    Do you have a restore point before the problem began ... a repair install may be the way to go as well....
      My Computer


  3. Posts : 12
    Windows 7 Ultimate 32 Bit
    Thread Starter
       #3

    System restore failed on multiple restore points.

    repair installation: as I cannot connect to the internet, will I have a problem with the repair installation not being able to get the latest updates for the installation process?
    Last edited by Happy100; 07 Aug 2010 at 05:45. Reason: Typo
      My Computer


  4. Posts : 11,840
    64-bit Windows 8.1 Pro
       #4

    No... you can do a repair install without an internet connection ...
      My Computer


  5. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #5

    Hello,

    It does sound like a infection

    - Captain
      My Computer


  6. Posts : 12
    Windows 7 Ultimate 32 Bit
    Thread Starter
       #6

    Hi Guys

    The problem is now fixed, after trying all the things suggested (thank You!), I created a Windows Repair CD and booted to this, this then allowed me to do a System Restore, but this advised it had failed, however after restarting the restore had actually worked? Thus removing the restart alert and allowing me to connect to the internet.

    I ran further virus and spyware scans, no virus's found, but there were a few spyware, which were successfully cleaned.

    System now in perfect working order again!

    Thank you again everyone!

    Happy.
      My Computer


 

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