Black User Account


  1. justinmorley
    Posts : 4
    Windows 7
       New #1

    Black User Account


    Hello.
    So lately, when I go into logging into my user account, all I see is a black screen, with a functional mouse cursor and the tag in the bottom right, saying the usual "Windows 7 For Testing Purposes Only." No icons, no taskbar, nothing. Luckily for the past couple weeks, my Admin account still worked even though my normal user account didn't. Now, even my Administrator account has the BSoD (BLACK screen of death.)

    I CAN boot into safe mode.

    Any ideas?

    Thank you.
      My Computer
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  3. Barman58
    Posts : 31,249
    Windows 11 Pro x64 [Latest Release and Release Preview]
       New #2

    Hi justinmorley,

    As you are able to run in safe mode this would suggest that the error is caused by either a start up program or driver issue.

    My plan of action would be


    1. run full malware scans (just in case )
    2. Disable start up items and reboot if the system works you can then add each start item until the broken item is identified
    3. reset graphics adapter to default and see if this improves matters

    These are only general troubleshooting methods but should hopefully give you a better idea of the issue
      My Computers
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