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Windows 7: Laptop unable to enter sleep or Hibernate

20 Aug 2010   #11
Petey7

Windows 7 Professional SP1 64-bit
 
 

To start, I would uninstall the drivers for the mouse, as they may be the issue. Just use the touch pad for the time being and see if the problem continues. Remember, you need to restart the PC after uninstalling the drivers to make sure uninstall is complete.

From there, I would try the other steps the HP rep recommended, in the order he recommended them.


My System SpecsSystem Spec
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20 Aug 2010   #12
JordanJP

Windows 7 baby ! : D
 
 

Quote   Quote: Originally Posted by Petey7 View Post
To start, I would uninstall the drivers for the mouse, as they may be the issue. Just use the touch pad for the time being and see if the problem continues. Remember, you need to restart the PC after uninstalling the drivers to make sure uninstall is complete.

From there, I would try the other steps the HP rep recommended, in the order he recommended them.
Thanks Petey you've been a great help I really appreciate it !

I'm about to uninstall the drivers for my wireless USB logitech mouse, then I'll restart and see If that corrects it. For a few days now I was actually thinking of getting a Wired Razer Gaming mouse. I'll see what happens...

What kind of system do you own ? What are your specs ?
My System SpecsSystem Spec
20 Aug 2010   #13
Petey7

Windows 7 Professional SP1 64-bit
 
 

Click my system specs on any of my post to see. Keep us posted.
My System SpecsSystem Spec
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20 Aug 2010   #14
JordanJP

Windows 7 baby ! : D
 
 

Quote   Quote: Originally Posted by Petey7 View Post
Click my system specs on any of my post to see. Keep us posted.
Well I uninstalled and reinstalled my drivers for my mouse, still nothing. I followed the steps in the email reinstalled power management, still nothing. I wanted to update my BIOS still nothing

I replied to the email and said that I'll try and format my system and reinstall with the HP Recovery Discs. If I still experience sleep and hibernate issues then I'm going to take it back to the store for a refund, and might look into getting a desktop computer !
My System SpecsSystem Spec
20 Aug 2010   #15
Petey7

Windows 7 Professional SP1 64-bit
 
 

For it to happen the exact same way on two different computers, it almost has to be something you are installing that is causing the issue.
My System SpecsSystem Spec
20 Aug 2010   #16
JordanJP

Windows 7 baby ! : D
 
 

Actually you make perfect sense !

I thought about that too and I'm wondering would it be hardware or software related ?
My System SpecsSystem Spec
20 Aug 2010   #17
Petey7

Windows 7 Professional SP1 64-bit
 
 

It could be either. Looking back, I don't see where anyone suggested this.

Type msconfig in the start menu search bar and press enter. Go to the start up tab. Uncheck everything except your antivirus software. Restart the computer, and try to see if sleep works.
My System SpecsSystem Spec
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 Laptop unable to enter sleep or Hibernate




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