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Windows 7: Computer Help !!

11 Sep 2010   #1
hahalol

Windows 7
 
 
Computer Help !!

I'm not sure if this is the right section to post but I'll give it a try.

Anyways, I am fixing a computer for a friend and his computer wouldn't start up properly. It would start up with the Windows 7 Boot logo and then go to a black screen with the mouse hanging there. I could move the mouse but nothing else would work including ctrl+alt+delete.

I then used my Windows 7 usb pen backup install to install Windows 7 on the laptop and it would still hang at the black screen.

I then used a program called killdisk, put it onto the usb pen and made it bootable, and it formatted everything off the hard drive. I then went to start the computer and it was still starting with the Windows 7 logo but just stayed there.

I then used my Windows 7 off my usb pen and it didn't work. I also tried my Windows 7 disk and it didn't work.

I faced this problem on this laptop before but it had Windows Vista on it (which was about 8 months ago) and put Windows 7 on it (8 Months ago). Now the problem is back again and im not sure how to fix it. Any help at all would be appreciated.


My System SpecsSystem Spec
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11 Sep 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hahalol View Post
I'm not sure if this is the right section to post but I'll give it a try.

Anyways, I am fixing a computer for a friend and his computer wouldn't start up properly. It would start up with the Windows 7 Boot logo and then go to a black screen with the mouse hanging there. I could move the mouse but nothing else would work including ctrl+alt+delete.

I then used my Windows 7 usb pen backup install to install Windows 7 on the laptop and it would still hang at the black screen.

I then used a program called killdisk, put it onto the usb pen and made it bootable, and it formatted everything off the hard drive. I then went to start the computer and it was still starting with the Windows 7 logo but just stayed there.

I then used my Windows 7 off my usb pen and it didn't work. I also tried my Windows 7 disk and it didn't work.

I faced this problem on this laptop before but it had Windows Vista on it (which was about 8 months ago) and put Windows 7 on it (8 Months ago). Now the problem is back again and im not sure how to fix it. Any help at all would be appreciated.
Its either a configuration problem, a hardware error, or a driver



have you tried to boot into safe mode? does it still happen?

since you say you had the same problem under vista chances are it isnt a cnfig problem but more likely a hardware problem.





ken
My System SpecsSystem Spec
12 Sep 2010   #3
hahalol

Windows 7
 
 

I don't think their is a point of safe mode because there is no os on there at the moment.

It might be a config problem but im not sure how to fix it.
My System SpecsSystem Spec
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12 Sep 2010   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

This sounds like a hardware problem. Perhaps make a linux live cd and see if you can navigate around and use the linux OS?

The LiveCD List

You might also try to run Memtest86+ off a boot CD and see if that will run correctly

Memtest86+ - Advanced Memory Diagnostic Tool

A Guy
My System SpecsSystem Spec
Reply

 Computer Help !!




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