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Windows 7: Windows Explorer won't allow files to be saved to Documents

19 Sep 2010   #1
Prskater

windows7-Home Premium 64Bit
 
 
Windows Explorer won't allow files to be saved to Documents

Since last Tuesday's Microsoft Windows Update, my Windows Explorer is experiencing a number of issues.

The update hung for hours on "preparing to update" or some such thing.

I had to manually shut the computer off several times and finally tried the safe mode start, which warned me that the update was not fully done.

Now, when I click on Favorites/My Documents, it hangs; like it is searching but when the shaded bar gets to the end, it stays there and Explorer freezes. When I click on any the window, it goes whitish and a message pops up asking if I want to continue waiting or should the program be closed. I shut the program down.

If I click any other item on Favorites or Libraries, even Documents within Libraries, Explorer does ok.

When I try to save a file in Photoshop or Dreamweaver or any other program, a message pops up saying the program failed to respond and gives me the option to wait or close the program.

Even if I try to print to PDF, it does the same thing.

In other words any time I need to save any item from within any program, the programs freeze. I even changed the save folder in PDF Phantom, from documents to downloads and still it won't save.

My next step will probably be PC Restore and to hell with everything.

I tried system restore but it won't fully restore. A message pops up after the computer restarts saying that a complete restore was not done.

Next step PC Restore and start all over again, from scratch. hell!

Roxy


My System SpecsSystem Spec
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19 Sep 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Roxy
Lets get the real potential problems out of the way
A full anti virus scan
Donwload and scan with malwarebytes. Be sure its the full scan and its updated first

If negative
Type event viewer in search and look for errors.
My System SpecsSystem Spec
19 Sep 2010   #3
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Roxy,
I second Rich's advise.

Here's the link:
Malwarebytes

Just 2 days ago, I used MalwareBytes to remove 190 infections from a chap's laptop.
My System SpecsSystem Spec
.

19 Sep 2010   #4
Prskater

windows7-Home Premium 64Bit
 
 

I'm running Malwarebytes' for the last 44 minutes.

I'll post the results ASAP.

Thank you all.

Roxy
My System SpecsSystem Spec
19 Sep 2010   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Excellent Roxy. This will either eliminate the problem or help us to know what to pursue next.
My System SpecsSystem Spec
19 Sep 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

It can take up to 90 minutes or so
Do not forget the antivirus. The two are not looking for the same thing.
My System SpecsSystem Spec
19 Sep 2010   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Depending upon the hardware and the size and number of files on the disk and depending upon quick or full scan, I've had MalwareBytes run for well over two hours, but never regretted one second thereof as MalwareBytes enabled me to solve a chap's problems.
My System SpecsSystem Spec
19 Sep 2010   #8
Prskater

windows7-Home Premium 64Bit
 
 

After one hour and 18 minutes, Malwarebytes' says there are no malicious items detected and no files infected.

Any suggestions?

Thank you.

Roxy
My System SpecsSystem Spec
19 Sep 2010   #9
Prskater

windows7-Home Premium 64Bit
 
 

Richc46, FYI I had run an anti-virus previously.

Roxy
My System SpecsSystem Spec
19 Sep 2010   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

With system restore go back and uninstall the updates If you are working properly install one by one to find the culprit.
My System SpecsSystem Spec
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 Windows Explorer won't allow files to be saved to Documents




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