fax error: the message could not be sent. the media is write protected

After composing a fax in Word 2003 and selecting "fax" in printing options the fax composing screen comes up where I enter the fax phone number and choose cover page. After completing the information and I click "send" I get the message:
"fax error: the message could not be sent. the media is write protected". I have checked the files and they do not show write protection.
I have 2 identical Toshiba Satellite L455's- the only difference is that this one is 64bit and the other is 32bit.
On the 32bit machine, using Word 2003, I am able to send the fax created on the 64bit machine without getting the error message.
How do I correct the incorrect write protection message?
Thanks, Bob

Hello bnwell and Welcome to SevenForums.

I'm going to suggest that you pose your question in the Microsoft Office forum of SevenForums.

When you do please be clear about the machine generating the document, the version of MS Office generating the document, whether the document is .doc, .docx, .txt format or whatever and which machine has the fax attached.

Sorry for the delay in replying to the thread. I have now found that the problem is not confined to 2003 Office. I just tried to fax from scanned jpeg documents by choosing the print option and then fax from My Computer and the same error message follows.
thanks, Bob

Try this:
Open Control Panel, select Programs, click
Turn Windows features on or off, uncheck Print and Document Services, click
OK, and restart the computer. Then repeat the same steps, but now click to check
Print and Document Services, restart the computer and see if the problem is solved.

This is the only thing that worked! I would never have stumbled on this by myself.