Hibernate problem

Propaganistas said:

Hello all,

recently my Windows 7 x64 installation won't go into hibernation anymore.
After I click the button, the screen turns black but then instantly shows the logon screen.

I already checked the network adapter, tried disabling selective USB, didn't find any power related BIOS setting and I even went through the tutorial found at the forum vistax64. I also did not install any additional software.

Anyone knows what's going on?

Thanks

this could be a multitude of things something simple or not so, i had this problem with vista a few years ago it was an easy fix i just installed SP2.

here are a lot of suggestions;
Vista :: Black Screen After Resume From Sleep / Hibernate

HannibalUK said:

Try updating the BIOS and drivers (video, audio, NIC, anti-virus...) to their latest respective versions. It's very probable that your symptom is caused by a problematic driver.

It worked 'till a week ago, and in the meantime I didn't install/update any other drivers. Not even through Windows Update..

I'll install SP1..

Propaganistas said:

HannibalUK said:

Do you overclock??

No.

HannibalUK said:

Take a look at this see if it helps any

Thread 7036 - Service entered the stopped/started state Messages | Microsoft TechNet Forums | BoardReader

It isn't related to hibernation.

Very strange, this sounds like you problem in the text below try and see;

Black Screen woes could affect millions on Windows 7, Vista and XP


Prevx offers a free fix for Windows Black Screen

Firstly, there appears to be many causes of the black screen issue. The symptoms are very distinctive and troublesome. After starting your Windows 7, Vista, XP, NT, W2K, W2K3 or W2K8 PC or server the system appears normal. However, after logging on there is no desktop, task bar, system tray or side bar. Instead you are left with a totally black screen and a single My Computer Explorer window. Even this window might be minimized making it hard to see.

If you have these symptoms you can safely try our free Black Screen Fix. It will fix the most common cause we have seen of this issue. Running the fix program is easy under normal circumstances, simply download with your browser using the link above and run the program. However, if you are trying to do this from the PC which has the black screen it is a bit more tricky. In these circumstances follow the procedure below:

1) Restart your PC
2) Logon and wait for the black screen to appear
3) Make sure your PC should be able to connect to the internet (black screen does not appear to affect this)
4) Press the CTRL, ALT and DEL keys simultaneously
5) When prompted, Click Start Task Manager
6) In Task Manager Click on the Application Tab
7) Next Click New Task
8) Now enter the command:

"C:\Program Files\Internet Explorer\iexplore.exe" "http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX"

Note this command assumes that you are using internet explorer as your browser, if not substitute your browser path and file details for those of iexplore.exe or use the Browser option of Task manager to locate it.

9) Click OK and your browser should start up and begin the download process
10) When prompted for the download Click run, the black screen fix program will download and run to automatically fix the issue.
11) Now restart your PC and the black screen problem will hopefully be gone.

I must stress that this tool will not fix all black screen issues. There can be many causes. But if your black screen woes began in the last 2 weeks after a Windows update or after running any security program (including Prevx) to remove malware during this time then this fix will have a high probability of working.

If you Google Black Screen then you will find a whopping 80Million plus results, mostly dominated by people searching for a fix to this problem. Thousands of users have resorted to reloading Windows as a last ditch effort to fix the problem, avoid that at all cost. We hope we can help a good many of you avoid the need to reload.

By the way - the cause of this recent crop of Black Screen appears to be a change in the Windows Operating Systems lock down of registry keys. This change has the effect of invalidating several key registry entries if they are updated without consideration of the new ACL rules being applied. For reference the rule change does not appear to have been publicised adequately, if at all, with the recent Windows updates.

In researching this issue we have identified at least 10 different scenarios which will trigger the same black screen conditions. These appear to have been around for years now. But our advice is try our tool first. If it works great. If it doesn't you are no worse off.

Good luck.

Dave Kennerley
Prevx Support


Update: In response to requests for Patch details:

The conditions under which the actual black screen is triggered are spasmodic. Some test systems always trigger the condition, others are less consistent. The windows patches which seem common to the issue arising are listed below:

KB915597 and KB976098

When the issue occurs the WinLogon Shell entry for Explorer.Exe becomes invalidated. The entry exists perfectly in the registry but is unusable/inaccessible and is therefore ignored by the OS resulting in the desktop and task bar not being loaded. This entry is frequently the target of malware so tightening access to it is probably a good thing. However, the black screen condition is the only sign of the problem, leaving non technical users with a major challenge.


Hope this helps you.


Prevx Support

No error messages? That's good.

About all I could suggest is try to recall any changes / additions you made to your computer prior (recent) to the problem occurring?

Propaganistas said:

The only events that are related to activating hibernation by means of time occurrence are:

SYSTEM LOG

• Information 17/10/2010 14:46:23 Service Control Manager 7036 None (Application Experience-service stopped)

After one minute I touched the touchpad.

SECURITY LOG

• Audit Success 17/10/2010 14:47:31 Microsoft Windows security auditing. 4648 Logon
• Audit Success 17/10/2010 14:47:31 Microsoft Windows security auditing. 4624 Logon
• Audit Success 17/10/2010 14:47:31 Microsoft Windows security auditing. 4624 Logon
• Audit Success 17/10/2010 14:47:31 Microsoft Windows security auditing. 4672 Special logon
• Audit Success 17/10/2010 14:47:31 Microsoft Windows security auditing. 4634 Logoff
• Audit Success 17/10/2010 14:47:31 Microsoft Windows security auditing. 4634 Logoff

Thanks

I can't install SP1 because my system language is not supported yet.

I just noticed the following in my partition setup:

Code:

*:System Reserved     100MB     Active & Boot     Primary
C:ANGOSTURA     150GB     System     Primary
D:CALVADOS     150GB     None     Logical

Shouldn't my C-partition have System AND Active & Boot flags instead of the tiny recovery partition?

Can I try it or wil this incapacitate my system?

Hi,

for one reason or another, the problem has solved itself.
I took a complete disk backup (by using Paragon), and then reverted to a disk image which only contains Windows 7 + drivers. There the hibernation mode just worked out as it should. Then I restored the original 'hibernation-not-working' image, and all of a sudden it is working again..

I really have no explanation why it works now..

Thanks all for trying to help!