Multiple problems with Windows 7 x64 on new laptop

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  1. af4caster
    Posts : 17
    Windows 7 Home Premium x64
       New #1

    Multiple problems with Windows 7 x64 on new laptop


    I really hope someone can help me. I have read 100's of posts about the issues I am having, but can't seem to find a solution.

    I have a brand new laptop that seemed to be working fine, until it did some automatic updates from microsoft (I am guessing this is what caused the problems).

    1st problem - Whenever I do anything in a folder or on my desktop (i.e. add file, delete file, rename file) I have to manually refresh the folder or deskop to see the change.

    2nd problem - The computer stopped recognizing my western digital external hard drive. It found it no problem before updates. (other computers see HDD no problem).

    3rd problem - A few progams don't open at all. iTunes was the 1st one I noticed. I click to run the program, it does nothing. If I go to task manager, I can see itunes.exe*32 listed, but the program is not open. I downloaded Spybot to see if spyware was causing any problems...but it does the same thing...won't open.

    4th problem - When I click shutdown, it literally takes over 10 minutes to shutdown.

    This is all I have discovered for now...maybe all these symptoms will let some genius out there help me out!


    Thanks in advance

    Aaron
      My Computer
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  3. TVeblen
    Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       New #2

    Welcome to the forum af4castor.

    What have you done to try and solve the problem so far?

    Have you tried doing a System Restore to a point before the updates were installed?

    Turn off Automatic Updates first. You want to know what is being installed on your computer and when and how.
      My Computer
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  4. brianzion
    Posts : 3,612
    Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
       New #3

    welcome to the forums :)
    i agree with TVeblen its a new machine so if you can system restore it that would be best windows should correct it for you but turn off automatic updates and see what the pc runs like with out them i expect you will need the security ones.
      My Computer
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  6. brianzion
    Posts : 3,612
    Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
       New #4

    here is a check list for you



    What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)?

    Has a(nother) Norton or McAfee application ever been installed on the computer?

    Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

    remove and install Microsoft security essentials Uninstalling existing antivirus or antispyware programs before installing Microsoft Security Essentials | Microsoft Security Essentials

    if you decide to use microsoft to protect you you can turn off the defender or microsoft will do it for you auto. just check.
      My Computer
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  7. af4caster
    Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       New #5

    I have tried system restore, there was only one day that I could choose. I did...and when it finished, it told me it could not finish because some file was missing. Tried again, it said there are no restore points.

    I have found various 'fixes' for some of the problems I am having. These were tweaking setting on folder options, editing the registry, and a few other minor tweaks...but none of them worked.

    I am currently using the pre-installed norton AV...just using the free trial before I find the one I will use later on.
      My Computer
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  8. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       New #6

    Try a Repair/Install. You have too many problems worth chasing down individually. Repair Install
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  10. brianzion
    Posts : 3,612
    Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
       New #7

    did you make one of these when you got the pc System Repair Disc - Create
      My Computer
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  11. af4caster
    Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       New #8

    Thanks for the ideas guys...I will try them out later.

    HP has a "Recovery" option which does both of those. You are suppose to type "Recovery" in the search box, and a HP program will open up that will allow me to reset/repair windows 7 or create recovery discs. The problem is...when I do this..it says "Recovery manager is already running". I will see if your suggestions work when I get home.

    Thanks again
      My Computer
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  12. af4caster
    Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       New #9

    brianzion said:
    did you make one of these when you got the pc System Repair Disc - Create
    This would have been a smart idea huh?!
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  13. brianzion
    Posts : 3,612
    Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
       New #10

    in windows updates you can see what you have had installed did the problems occur after these latest ones or with other software? can you not make a recovery disc now? what version of windows are you using? its ok i just see your specs
      My Computer
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