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Windows 7: Snipping Tool crashing

02 Nov 2010   #11
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote:
Do i detect a hint of humor there WHS
It was not intentional. I guess I became victim of a typo.


My System SpecsSystem Spec
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02 Nov 2010   #12
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

Ah and i thought you were coming out your shell!
My System SpecsSystem Spec
03 Nov 2010   #13
andre02

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Orbital Shark View Post
Hi andre,

You may want to retry a Repair Install following the guide to the letter.

Another option is to repeatedly press F8 while booting to access the boot menu, then select Repair Computer from the list and see if any errors appear and get fixed.


OS
I've followed this guide exactly, but no luck. After step 9 (choosing upgrade) there is a compatibility control that fails. It can be caused by the dvd, because it's multi ver (both x86 and x64 of HP, Pro, Ult). I have my OS preinstalled, so I had to download iso of this dvd. It might help dvd of Pro x64 only.
My System SpecsSystem Spec
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03 Nov 2010   #14
andre02

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Orbital Shark View Post
1 thing you could try is to open explorer and navigate to c:\windows\system32 and right-click the snippingtool.exe and select 'Properties'. Under the Previous Versions tab does it list anything?

It could be that the file has been modified somehow and that there is still a shadow copy remaining for it.
There's no previous version, unfortunately. But it's not altered anyhow, it has the original date.
My System SpecsSystem Spec
04 Nov 2010   #15
andre02

Windows 7 Professional x64
 
 

The problem is most probably caused by COMCTL32.dll --see the very first error report (path without backslashes).

I tried to use Problem Steps Recorder, but when done (finish rec.) it crashes because of the same file - COMCTL32.dll

The repair install would help (I suppose), but I don't know why it's still failing...
My System SpecsSystem Spec
04 Nov 2010   #16
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Why not use post #2 and get rid of your frustrations?
My System SpecsSystem Spec
04 Nov 2010   #17
andre02

Windows 7 Professional x64
 
 

Because my frustration is rather that I don't know why it's failing. The system is somehow damaged so I just want to solve it. Of course, there are many other suitable tools, but that's not the matter, actually.

I should have rather named it "Cannot perform a repair install" or something like that.
My System SpecsSystem Spec
04 Nov 2010   #18
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by andre02 View Post
Because my frustration is rather that I don't know why it's failing. The system is somehow damaged so I just want to solve it. Of course, there are many other suitable tools, but that's not the matter, actually.

I should have rather named it "Cannot perform a repair install" or something like that.

I totally understand where you are coming from as I am just as stubborn on getting things to work that I paid for. Will see what I can find for you and will post later.
My System SpecsSystem Spec
09 Nov 2010   #19
andre02

Windows 7 Professional x64
 
 

Finally managed

I couldn't perform the repair install because of the dvd that was both x86 and x64. While using x64 only it was ok.

Snipping Tool is now fully working and SFC does not report any errors.

Thank all of you for your replies, Andre.
My System SpecsSystem Spec
09 Nov 2010   #20
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by andre02 View Post
Finally managed

I couldn't perform the repair install because of the dvd that was both x86 and x64. While using x64 only it was ok.

Snipping Tool is now fully working and SFC does not report any errors.

Thank all of you for your replies, Andre.
andre,
Glad you reported back and everything is working and no errors reporting.
Enjoy your day.
My System SpecsSystem Spec
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