Snipping Tool crashing

Orbital Shark said:

Hi andre,

You may want to retry a Repair Install following the guide to the letter.

Another option is to repeatedly press F8 while booting to access the boot menu, then select Repair Computer from the list and see if any errors appear and get fixed.


OS

I've followed this guide exactly, but no luck. After step 9 (choosing upgrade) there is a compatibility control that fails. It can be caused by the dvd, because it's multi ver (both x86 and x64 of HP, Pro, Ult). I have my OS preinstalled, so I had to download iso of this dvd. It might help dvd of Pro x64 only.

Orbital Shark said:

1 thing you could try is to open explorer and navigate to c:\windows\system32 and right-click the snippingtool.exe and select 'Properties'. Under the Previous Versions tab does it list anything?

It could be that the file has been modified somehow and that there is still a shadow copy remaining for it.

There's no previous version, unfortunately. But it's not altered anyhow, it has the original date.

The problem is most probably caused by COMCTL32.dll --see the very first error report (path without backslashes).

I tried to use Problem Steps Recorder, but when done (finish rec.) it crashes because of the same file - COMCTL32.dll

The repair install would help (I suppose), but I don't know why it's still failing...

Because my frustration is rather that I don't know why it's failing. The system is somehow damaged so I just want to solve it. Of course, there are many other suitable tools, but that's not the matter, actually.

I should have rather named it "Cannot perform a repair install" or something like that.

Finally managed :)

I couldn't perform the repair install because of the dvd that was both x86 and x64. While using x64 only it was ok.

Snipping Tool is now fully working and SFC does not report any errors.

Thank all of you for your replies, Andre.