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Windows 7: Snipping Tool crashing

02 Nov 2010   #1
andre02

Windows 7 Professional x64
 
 
Snipping Tool crashing & cannot perform repair install

Hi there,

I've encountered this problem when trying to save. The app freezes and error report shows up (that the program has stopped working). --see screen ("Výstřižky" is Snipping Tool in Czech)

Details of error --see attachments

It's caused by COMCTL32.dll stored in C:\Windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7

System restore didn't help. Tried sfc /scannow - reported errors that cannot be fixed. --see attachments (CBS.log - errors in the end of the file)

So I wanted to perform a repair install, but the installation compatibility control failed - couldn't upgrade x64 to x86, but I definitely chose x64 (now running x64) ... weird

Any ideas how to fix it? Snipping Tool or sfc.




Attached Thumbnails
Snipping Tool crashing-snippingtool_001.jpg  
Attached Files
File Type: txt ErrorReport.txt (5.8 KB, 19 views)
My System SpecsSystem Spec
.
02 Nov 2010   #2
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
02 Nov 2010   #3
Bugsy

Windows 7 Ultimate X64
 
 

SNAPSHOT is a great little tool too, also free;


Screen Capture SnapShot: free screenshot/screengrabber software
My System SpecsSystem Spec
.

02 Nov 2010   #4
Orbital Shark

 
 

Hi andre,

You may want to retry a Repair Install following the guide to the letter.

Another option is to repeatedly press F8 while booting to access the boot menu, then select Repair Computer from the list and see if any errors appear and get fixed.


OS
My System SpecsSystem Spec
02 Nov 2010   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I don't think there is a need to fix the System File Checker. There are errors it just cannot fix. That happens on any system.
As to the snipping tool, maybe you can "borrow" the snippingtool.exe (which is in the system32 folder) from another system and replace yours. Else I can really recommend those two alternatives:
A+ Freeware - Multimedia & Design - FastStone Capture 5.3 (last freeware version)
TechSmith | Jing, instant screenshots and screencasts, home
My System SpecsSystem Spec
02 Nov 2010   #6
Orbital Shark

 
 

1 thing you could try is to open explorer and navigate to c:\windows\system32 and right-click the snippingtool.exe and select 'Properties'. Under the Previous Versions tab does it list anything?

It could be that the file has been modified somehow and that there is still a shadow copy remaining for it.
My System SpecsSystem Spec
02 Nov 2010   #7
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Orbital Shark View Post
1 thing you could try is to open explorer and navigate to c:\windows\system32 and right-click the snippingtool.exe and select 'Properties'. Under the Previous Versions tab does it list anything?

It could be that the file has been modified somehow and that there is still a shadow copy remaining for it.
Orb,
Snipping Tool crashing-2010-11-02_1431.png

Here's how sling looks and works
And a congratulations on 5 K Posts!!!!


My System SpecsSystem Spec
02 Nov 2010   #8
Orbital Shark

 
 

Already there mate
My System SpecsSystem Spec
02 Nov 2010   #9
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by The Howling Wolves View Post
Quote   Quote: Originally Posted by Orbital Shark View Post
1 thing you could try is to open explorer and navigate to c:\windows\system32 and right-click the snippingtool.exe and select 'Properties'. Under the Previous Versions tab does it list anything?

It could be that the file has been modified somehow and that there is still a shadow copy remaining for it.
Orb,
Attachment 110376

Here's how sling looks and works
And a congratulations on 5 K Posts!!!!
Hmm, looks the same as Jing.
My System SpecsSystem Spec
02 Nov 2010   #10
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

Quote   Quote: Originally Posted by whs View Post
Quote   Quote: Originally Posted by The Howling Wolves View Post
Quote   Quote: Originally Posted by Orbital Shark View Post
1 thing you could try is to open explorer and navigate to c:\windows\system32 and right-click the snippingtool.exe and select 'Properties'. Under the Previous Versions tab does it list anything?

It could be that the file has been modified somehow and that there is still a shadow copy remaining for it.
Orb,
Attachment 110376

Here's how sling looks and works
And a congratulations on 5 K Posts!!!!
Hmm, looks the same as Jing.
Do i detect a hint of humor there WHS
My System SpecsSystem Spec
Reply

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