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Windows 7: Windows 7 reboots everytime I select shutdown

04 Dec 2010   #1
branch01

Windows 7 Home Premium 64-Bit
 
 
Windows 7 reboots everytime I select shutdown

I joined these forums to hopefully get some help with a very annoying problem.

I recently did a reinstall of Windows 7 (64 Bit) which went well and everything was working fine until my pc encountered some kind of error last night & rebooted. Since then everytime I shut it down, it just reboots instead. I've tried quite a few things after reading the net but nothing has worked.

I've tried changing power management options in the device manager, looking in the BIOS for anything that looks off and I've just completed another reinstall of Windows but the problem still persists.

The only thing that's not fully up to date are the motherboard drivers as when I download them from the Asus website, I just get a ROM file that I can't seem to use.

I'd be very grateful if someone has some ideas on how to fix this.


My System SpecsSystem Spec
.
04 Dec 2010   #2
parabellum

Windows 7 Ultimate x64
 
 

Type event into the start menu, then open event viewer and check the summary for errors and critical errors. Post any of these numbers.
My System SpecsSystem Spec
04 Dec 2010   #3
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Have you tried this?
Quote:
If your motherboard has a firewire port, you will need to check in device manager if it is set to allow the computer to switch off the device, SIMPLE and EASY. You can do this by going to properties of the devices under IEEE1394 Bus host controller and going to power management. After that, make sure the "allow this computer to turn off this device to save power" is ticked.
Step by step for noobs:

"Windows Start Button" >> Control Panel >> Hardware and Sound >> Device Manager >> IEEE1394 Bus host controller (expand) >> double click "VIA 1394 OHCI Compliant Host Controller" (this could be different on your machine) >> Click on "Power Management" tab >> Check the box "Allow the computer to turn off this device to save power" >> click "OK".
Now your computer will shut down normally from here on out
PC won't shut down since windows 7 upgrade
My System SpecsSystem Spec
.

04 Dec 2010   #4
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Link how to fill in system specs.
We might be able to help you find your driver also.

https://www.sevenforums.com/256049-post4.html
My System SpecsSystem Spec
04 Dec 2010   #5
branch01

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by parabellum View Post
Type event into the start menu, then open event viewer and check the summary for errors and critical errors. Post any of these numbers.
As I have just done a reinstall, nothing is showing in the event viewer.

Quote   Quote: Originally Posted by Jacee View Post
Have you tried this?
Quote:
If your motherboard has a firewire port, you will need to check in device manager if it is set to allow the computer to switch off the device, SIMPLE and EASY. You can do this by going to properties of the devices under IEEE1394 Bus host controller and going to power management. After that, make sure the "allow this computer to turn off this device to save power" is ticked.
Step by step for noobs:

"Windows Start Button" >> Control Panel >> Hardware and Sound >> Device Manager >> IEEE1394 Bus host controller (expand) >> double click "VIA 1394 OHCI Compliant Host Controller" (this could be different on your machine) >> Click on "Power Management" tab >> Check the box "Allow the computer to turn off this device to save power" >> click "OK".
Now your computer will shut down normally from here on out
PC won't shut down since windows 7 upgrade
That was one of the things that I tried before posting on here. I don't have a power management tab for that controller. I tried disabling it but my pc still won't shut down properly.
Quote   Quote: Originally Posted by Hopalong X View Post
Link how to fill in system specs.
We might be able to help you find your driver also.

https://www.sevenforums.com/256049-post4.html
I've updated my profile to show my pc specs.

Since I reinstalled Windows this afternoon, I've noticed that when I sync my iPhone with iTunes, it changes the date and time to about 8 hours in advance.

I wasn't able to format the hard drive before I reinstalled as it would just hang when reading the disc after rebooting. So I had to access the disc while using Windows. Everything was fine until I tried installing a Microsft Office disc the other day. I rushed into it not realising it was for XP. That's when I did the first reinstall which was fine until it just crashed last night.
My System SpecsSystem Spec
04 Dec 2010   #6
parabellum

Windows 7 Ultimate x64
 
 

Clean out the dust in your case and check that your temps are not too high with HWInfo. Then run Memtest for a few hours to rule out the RAM, and then a HDD diagnostic like Hitachi's GST to test the HDD.
My System SpecsSystem Spec
04 Dec 2010   #7
branch01

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by parabellum View Post
Clean out the dust in your case and check that your temps are not too high with HWInfo. Then run Memtest for a few hours to rule out the RAM, and then a HDD diagnostic like Hitachi's GST to test the HDD.
It's not dusty in the case, it was cleaned out only last week. I just checked though to make sure. Unless I'm blind, I couldn't see the temps with HWInfo, I do have Everest and the cpu cores are between 49 and 55 degrees which is a hotter than usual. Maybe that's because I'm currently running 2 Mem Tests as the cpu usage is around 50%. Mem Test hasn't shown any errors so far but I'll keep them running.

I did a check on the Intel SSD using the Intel Toolboox which says it's running normal.

After another look at the Event Viewer, there were some errors:

3 - Kernel Even Tracking
11 - Disk
512 - Print Service
1001 - Dhcp-Client
1002 - Application Hang
1019 - Search
6008 - EventLog
7026 - Service Control Manager
8003 - bowser
16389 - ATIeRecord (31 errors for this)

Not sure what any of that means though. Thanks to everyone who has posted on here.
My System SpecsSystem Spec
04 Dec 2010   #8
parabellum

Windows 7 Ultimate x64
 
 

I'd run memtest as a boot disk outside of Windows, and the CPU is running a bit hot. Can you reapply thermal paste? Before that those errors may point to a few faults. I'd uninstall the current ATI drivers, clean out with driver sweeper and reinstall the latest ones. What application hanged?
My System SpecsSystem Spec
04 Dec 2010   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Source = ATIeRecord | ID = 16389
Description = ATI EEU the creation of a class has failed

Seems to be the biggest problem.
My System SpecsSystem Spec
04 Dec 2010   #10
branch01

Windows 7 Home Premium 64-Bit
 
 

Not sure how you mean as a boot disk outside of Windows? I wouldn't trust myself to apply any thermal paste, I got someone in to build this pc for me. The cpu cooler that came with the cpu isn't used, I just use the True 120. Temps have always been fine (had this for 2 years now). I stopped Mem Test less than 5 mins ago (with no errors) and the cpu temps have dropped. They are all 36 or less (the actual cpu is 26).

The ATI drivers were only installed this afternoon with the latest ones from the website with the catalyst control centre. The application that hanged was Mem Test when I tried running 3 of them (it suggested I run several).

I do have a few seconds after shutdown to flip the switch so it doesn't reboot and will be fine when I do boot up again. But I shouldn't have to do that and it's really puzzling why it has just started doing it!
My System SpecsSystem Spec
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 Windows 7 reboots everytime I select shutdown




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