Error on Shutdown with Windows 7


  1. mondo2891
    Posts : 6
    Windows 7 Home Premium x64
       New #1

    Error on Shutdown with Windows 7


    Hello, I'm sorry if I am not posting in the right spot first of all. But I was wondering if I could get some help. I just bought a computer for my mom for christmas, I have transferred everything on her old computer to it and I also installed the programs she uses, and set up the security. I always noticed (the past 2 days) that it takes a while to shut down. Well I realized that every time it shuts down, I go to the blue screen of death and it restarts.. Here's what i get on the "Unexpect shutdown" box.

    Problem Signature: Event Name: Blue Screen

    BCCode: 1000009f

    Files that help describe the problem:
    C:\Windows\Minidump\122340-12043-04.dmp
    C:\Users\USER\AppData\Local\Temp\WER-27019-0.sysdata.xml

    Any help is appreciated. So thanks! And Merry Christmas!
      My Computer
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  3. RJ12
    Posts : 143
    Windows 7 Home Premium x64
       New #2

    If you could copy the file at "C:\Windows\Minidump\122340-12043-04.dmp" and put it in a zip file, then upload it here in a new post, it will help us see what is causing the Blue Screen to happen.
      My Computer
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