Downloaded files not saved to library?

MacGyvr said:

Unfortunately, there is no way to sugar coat this. You are not looking in the same place when you save the file and when you go back to look for it. Please give the EXACT full path of the file save location. I'm certain you will shortly see that you have made an error when going back to find the file.

Thanks Mac, if I'm wrong I'll be happy to admit it.

Untitled1.jpg is a screenshot of the "save as" window when I try to save the jpeg. You can see that the files appear to be there...

Untitled2.jpg is a screenshot of the same folder (I think!) when looked at through Windows Explorer.

I seem to have the same problem as these folks...

Unable to see saved files...help!

I don't seem to have access to PM functionality. However the site is a subscription based site so you wouldn't be able to have a go. The site is ancestry.co.uk and I'm just trying to save a jpeg of a marriage certificate.

bluegrunt said:

MacGyvr said:

Unfortunately, there is no way to sugar coat this. You are not looking in the same place when you save the file and when you go back to look for it. Please give the EXACT full path of the file save location. I'm certain you will shortly see that you have made an error when going back to find the file.

Thanks Mac, if I'm wrong I'll be happy to admit it.

Untitled1.jpg is a screenshot of the "save as" window when I try to save the jpeg. You can see that the files appear to be there...

Untitled2.jpg is a screenshot of the same folder (I think!) when looked at through Windows Explorer.

These screenshots do not show the paths in question. A library can have multiple paths stored within it. Click the arrow in the left panel next to "Documents" and see how many locations are stored in the Documents library. I would be willing to bet that there are at least two, one of which you are downloading to and another where you are looking for what you downloaded.

If there is no arrow next to "Documents," then right click on it and choose Properties.

mitchell65 said:

Try downloading the file again to a different folder on your C drive!

Let's not cloud the issue...I think the OP may be misunderstanding how Libraries work.

MacGyvr said:

These screenshots do not show the paths in question. A library can have multiple paths stored within it. Click the arrow in the left panel next to "Documents" and see how many locations are stored in the Documents library. I would be willing to bet that there are at least two, one of which you are downloading to and another where you are looking for what you downloaded.

If there is no arrow next to "Documents," then right click on it and choose Properties.

I don't think that would be the problem. If he saves the file to one folder in the Documents library (My Documents by default), he should be able to see that file when he looks in the same library.